SAP Business Expert (Service)

Quick Facts

• Role: SAP Business Expert (Service)

Description

Support and optimize SAP service processes, standardize service workflows within the SAP landscape, and act as a central point of contact for service processes, systems, and tools. Train international sites on new processes and applications, develop and analyze service KPIs and business metrics, and operate the global Service Cockpit in SAP Analytics Cloud (SAC). Contribute to international service projects, supporting the rollout and adoption of SAP ERP, SAP Field Service Management, and other digital solutions.

Responsibilities

• Develop, optimize, and standardize service processes within the SAP system landscape
• Support the global service organization as a central contact for service process, systems, and tools
• Train new processes and applications across international subsidiaries and support successful go-live
• Develop, analyze, and evaluate service KPIs and business metrics; support global service controlling
• Maintain and further develop the global Service Cockpit in SAP Analytics Cloud (SAC); support service analytics and reporting
• Participate in international strategic service projects and support the rollout and adoption of SAP ERP, SAP Field Service Management, and other digital solutions
• Act as an SAP and IT superuser for Global Service; centrally support SAP key users at international locations
• Support development of the global service and IT strategy; develop digital enablement tools and maintain the global service SharePoint

Requirements

• In-depth application knowledge of the SAP Service module and SAP Field Service Management
• Ideally experience with other ERP systems such as Microsoft Dynamics NAV (Navision) or comparable solutions
• Experience planning, coordinating, and implementing projects in an international environment
• Structured and analytical working style with the ability to oversee complex interrelationships
• Secure English skills for daily communication with international sites (additional languages are an advantage)
• Experience working with international teams and different cultures
• Independent, self-responsible, and proactive working style

Benefits

• Secure job with a financially healthy, collectively bargained family business
• Flexible working hours with a flextime system
• Structured onboarding
• Challenging international projects
• Modern offices and equipment
• 30 vacation days
• Free parking
• JobRad
• Corporate benefits discounts
• Canteen
• Reduced-price fitness memberships
• Company pension plan
• Regular company and team events
• International development and career opportunities