Salesforce Administrator (Hybrid)

Quick Facts

• Role: Salesforce Administrator supporting a Salesforce CRM platform
• Focus: Sales Cloud and Service Cloud
• Work style: Hybrid
• Contract: Initial 6-month contract with potential extension
• Compensation: Up to 94,000 CZK gross per month

Description

Administer, maintain, and continuously improve a Salesforce CRM platform by collaborating with business stakeholders, technical teams, and end users to deliver scalable solutions that improve efficiency and user experience. Build no-code capabilities using Salesforce Flows, Dynamic Forms, page layouts, and automation tools; manage access, permissions, reporting, dashboards, data quality, and security. Gather requirements, translate them into Salesforce solutions with documentation and user stories, support releases and UAT, and troubleshoot issues including flow failures.

Responsibilities

• Administer, maintain, and continuously improve Salesforce CRM (Sales Cloud, Service Cloud)
• Design and implement no-code solutions with Flows and Dynamic Forms
• Manage user access, permissions, profiles, reports, and dashboards
• Translate business requirements into technical solutions; prepare user stories and documentation
• Troubleshoot Salesforce issues, investigate flow failures, resolve support tickets
• Support enhancements, releases, functional testing, and User Acceptance Testing (UAT)
• Maintain data quality, system security, and Salesforce best practices
• Collaborate with stakeholders, developers, and technical product owners
• Support user adoption via training, documentation, and guidance
• Identify opportunities to improve business processes through Salesforce automation

Requirements

• Minimum 3 years of hands-on Salesforce experience, preferably as an Administrator (or 5+ years relevant experience while working toward certification)
• Strong practical knowledge of Sales Cloud and Service Cloud
• Proven experience with Salesforce configuration, Flows, and declarative automation
• Experience troubleshooting, end-user support, and system administration
• Knowledge of reports, dashboards, profiles, permissions, and data management
• Ability to gather requirements and translate business needs into Salesforce solutions
• Strong communication, analytical, and problem-solving skills
• Salesforce Administrator Certification, or commitment to obtain it

Benefits

• Salary up to 94,000 CZK gross per month
• Hybrid working arrangement
• Work with a complex Salesforce environment and international stakeholders
• Technically engaging role combining administration, business analysis, and continuous improvement
• Initial 6-month contract with potential for extension
• Opportunity to start as soon as possible