Customer Service Representative (French)

Quick Facts

• Role: Customer Service Representative (French)

• Focus: Customer success with IT problem-solving and support

Description

This role is a gateway into IT support through friendly, empathetic customer assistance. You’ll handle customer problem-solving using chat, email, and MS Teams, then work with back-office teams for escalations. You’ll receive training on platforms (including Microsoft 365/Excel) and have opportunities to earn certifications.

Responsibilities

• Help customers solve their problems through interactive support channels (chat, email, Microsoft Teams)

• Provide concierge-level customer care

• Work with back-office teams to manage and resolve escalations

• Learn and grow through mentorship and exposure to different job roles

Requirements

• French language proficiency

• Knowledge of Windows operating systems

• Help desk/support knowledge

• Troubleshooting and problem-solving skills

• Customer support knowledge

• Active listening and flexibility to adapt your approach to customer needs

Benefits

• Structured onboarding and training (including Microsoft 365, especially Excel)

• Opportunities for certifications (e.g., Google Cloud, Azure, Microsoft)

• Clear growth path with potential to move into higher-level escalation and more senior/technical roles