Junior Global Service Desk Analyst (German)

Quick Facts

• Role: 1st/2nd line global service desk support

• Focus: German and English-speaking user support

• Work model: Hybrid (3 days from the office)

Description

Provide first-point support for employees experiencing IT-related issues across multiple countries. Handle calls and tickets, troubleshoot and resolve hardware, software, and workplace technology problems, log incidents in ServiceNow, and escalate unresolved cases to specialist teams. Participate in on-call support rotations when required.

Responsibilities

• Be the first point of contact for IT-related issues

• Provide 1st and 2nd line support for hardware, software, and workplace technologies

• Support users with Microsoft Windows, Microsoft 365, laptops/desktops, printers, and mobile devices

• Handle incoming calls and support tickets while meeting agreed service levels

• Log and manage incidents in ServiceNow

• Troubleshoot technical issues or coordinate with specialist teams

• Escalate unresolved incidents to the appropriate support groups

• Collaborate with colleagues across countries and IT functions

• Participate in on-call rotations when required

Requirements

• Fluent German with excellent verbal and written communication skills in English

• Advanced ability to gather, monitor, and document data

• Strong communication and customer service skills

• Strong problem-solving mindset

• Team-oriented approach and willingness to learn

• Interest in technology and helping users solve technical challenges

Benefits

• Employment contract (umowa o pracę) with long-term cooperation

• Annual reward

• Hybrid work model (3 days from the office)

• Diverse and inclusive workplace

• Festive benefits paid in April and December

• Medical care with a basic dental package (Medicover), extendable to Damian Medical Center

• Possibility to extend medical care to family members

• Life insurance (possible extended scope)

• Sports card (Medicover)

• Language courses

• Training offer to support development

• Wellbeing activities and CSR with space for initiatives

• Discounts for meals and special offers at Platan Business Park