Customer Success & Activation Manager

About the role

We’re looking for someone who can turn “this looks promising” into “we’re paying for this.”

Hundreds of people discover AVAG through our website and campaigns. Some upload real project data, try the platform, and then go quiet. You’ll find out what’s holding them back, help them get a useful result, and give them a clear reason to take the next step.

You’ll work with people who have already shown interest. You’ll look at what they’re doing in the product, start relevant conversations, and get hands-on with their projects. When the fit is there, you’ll move things toward a paid plan or an enterprise conversation.

Teams in 80+ countries already use AVAG. You’ll help more of them get value from it and build a process we can keep improving as we grow.

Can you see yourself doing this?

• Can you spot promising trial users from their product activity and reach out with something more useful than “just checking in”?

• Can you ask the right questions, genuinely listen, and uncover what the user is actually trying to achieve?

• Can you help someone get their first useful result, the kind that makes them want to come back?

• Can you tell who’s ready for a self-service plan, who needs an enterprise conversation, and who isn’t a fit?

• Can you ask for the next step and follow through, whether that’s another call or a paid plan?

• Can you keep track of follow-ups and conversions, and understand why people buy, stall, or leave?

• Can you work with product and marketing to turn what you learn into a repeatable playbook? (We actually use customer feedback.)

What success looks like

More promising trials turn into customers. Bigger opportunities get spotted early and followed through. And when users drop off, we understand why and have something concrete to improve.

What we need from you

• Experience in a customer-facing B2B role, such as customer success, onboarding, solutions consulting, technical account management, consultative sales, or product management with direct customer responsibility

• Excellent professional English, written and spoken—you can lead a call, explain a technical topic clearly, and write outreach people want to answer

• You ask direct questions, follow up consistently, and are comfortable asking a customer who’s seeing value to commit

• You learn by getting into the product and figuring things out, so you can talk confidently with construction, surveying, and drone professionals

• You keep your CRM organized and use product data to decide where to focus

• You’re comfortable building the process as you go: spotting a problem, trying an approach, and learning from the result

Nice to have

• Experience with SaaS, construction, infrastructure, BIM, GIS, drones, photogrammetry, or 3D data

• A track record of improving trial activation, onboarding, retention, or product-led sales

You’ll enjoy this role if

You like starting conversations, digging into how a technical product works, and helping people get somewhere with it. You want ownership, you’re comfortable with a commercial target, and you don’t need a finished playbook to get moving.

What you get

• A hybrid setup: at least three days a week in our Soběslav office, with flexibility for the rest

• Real ownership of how trial users become customers

• Direct access to product, marketing, and leadership, so you can turn what you learn into changes

• Performance-based upside tied to customer and revenue outcomes

• The chance to work on a platform used by teams in 80+ countries

• A clear path to grow into a senior customer success or revenue activation role

How to apply

Send us your CV and short answers to these two questions:

• Tell us about a time you helped a customer go from stuck or inactive to getting a useful result. What did you do?

• A trial user uploads valuable project data but never becomes a paying customer. What would you look into first?

We want someone who will talk to customers, use our product daily, and build processes that directly affect growth. If that’s you, let’s talk.