IT Administrator & 3rd Line Support Specialist

Quick Facts

• Role: IT Administrator & 3rd Line Support Specialist (3rd line)

• Focus: end-user/internal IT support, hybrid infrastructure, Microsoft 365 administration, security compliance, networking, monitoring, and database support

Description

You will provide expert-level IT support and problem resolution for end users and internal IT teams, collaborating on international IT projects. The role covers secure administration and compliance of systems, with hands-on management of Microsoft 365 (Exchange Online, Entra, SharePoint, Teams, Intune), networking (switches, firewalls), monitoring for availability/performance, and complex infrastructure issue troubleshooting. You will also support database administration and SQL query development for data management and analysis.

Responsibilities

• Provide expert IT support and resolve complex issues for end users and internal IT teams

• Collaborate on international IT projects

• Ensure system compliance and security baselines using policies and best practices

• Administer Microsoft 365 services (Exchange Online, Entra, SharePoint, Teams, Intune)

• Configure and maintain network environments (switches, firewalls)

• Monitor systems and services to ensure high availability and performance

• Troubleshoot and resolve complex infrastructure issues with other IT teams

• Support internal users with responsive, accurate service

• Maintain and update technical documentation

• Support database administration and backup/restore (MSSQL, Oracle)

• Write and optimize SQL queries, reports, and stored procedures

Requirements

• 3–5 years of experience in IT system administration

• Hands-on experience administering hybrid on-premise/cloud environments

• Strong expertise in Entra/Active Directory/Group Policies

• Strong expertise in Microsoft 365 administration and security

• Experience managing network devices and firewalls (HPE Aruba knowledge is a plus)

• Experience with database administration and backup (MSSQL, Oracle), including configuration, monitoring, performance optimization, and performing/restoring backups

• SQL query development: writing and optimizing queries, reports, and stored procedures

• Excellent problem-solving skills and hands-on mentality

• Ability to work independently and collaboratively

• Polish and English proficiency (spoken and written) at minimum C1 level; German is a plus

• Experience supporting professional services or IT outsourcing environments

• Background in life sciences or pharmaceutical industry is an advantage

Benefits

• Professional development, promotion opportunities, and learning business English (with employer expenses)

• Multisport cards and medical care (70% employer contribution)

• Opportunity to develop in the pharmaceutical industry

• Quarterly bonus based on quarterly targets

• Quarterly company breakfasts

• Company social fund under employment contract

• Opportunity to join Employee Capital Plans