Transmission & Satellite Coordination Operations Senior Team Manager

Quick Facts

• Role: Transmission & Satellite Coordination Operations Senior Team Manager

• Focus: 24/7 transmission service continuity, quality, and coordination

• Work model: Hybrid (3 days in office)

Description

You will lead and coordinate a Transmission & Satellite Coordination Operations team to ensure uninterrupted, high-quality transmission services in a 24/7 model. Responsibilities include planning and executing transmissions (including occasional transmissions, satellite services, and the annual transmission plan), supervising planned/reactive/real-time operations, managing major business-impact incidents, and overseeing escalation processes. You will also supervise channel distribution and playout processes, drive technological and operational improvements, and collaborate with internal and external partners and service providers.

Responsibilities

• Lead and manage the Transmission & Satellite Coordination Operations team: transmission, coordination, Major Incident Management (MIM), hiring, onboarding, development, and performance evaluation

• Plan, organize, and deliver occasional transmissions, satellite services, and the annual transmission plan

• Supervise 24/7 operations covering planned, reactive, and real-time activities to ensure service continuity

• Coordinate critical situations, high-business-impact incidents, service changes, and escalation processes to minimize operational risk

• Oversee distribution and playout of WBD channels for the Polish and international markets with a focus on service quality

• Partner with external service providers: quality oversight, participation in procurement and budgeting processes, and support for commercial/technical negotiations

• Initiate and implement technological and operational improvements; develop standards and procedures; prepare analyses and reports supporting operational and business decisions

Requirements

• Minimum 5 years of experience in transmission, telecommunications, technical operations, or broadcasting, including knowledge of Major Incident Management (MIM) and experience in a 24/7 operational environment

• Higher technical education in telecommunications, IT, or a related field

• (Preferred) Experience managing a team

• Knowledge of transmission and satellite technologies and processes related to TV transmission execution

• Knowledge of incident management, service continuity, technical service management, and working with external vendors

• English at C1 level or higher; Polish fluency

Benefits

• Employment contract

• Hybrid work model (3 days from office)

• Private medical care, life insurance, and accident insurance (NNW)

• MyBenefit cafeteria platform, co-funding for a sports card, social benefits fund

• Retirement programs and employee referral program

• Free access to HBO Max and discounted programs

• Wellbeing and work-life balance initiatives (mindfulness, massages, yoga, educational webinars, Employee Assistance Program, employee film events, and recurring staff events)

• Training and development platform, foreign language learning platform, Employee Resource Groups, and online expert sessions

• Opportunities for social initiatives, volunteering, employee groups, and sports sections

• Subsidies for office meals

• Parking availability