Senior Product Owner, Customer Intelligence

Quick Facts

• Role: Senior Product Owner, Customer Intelligence

• Focus: Product ownership for IT solutions supporting customer relations, data-driven customer intelligence, and CX

Description

You will take product responsibility for innovative IT solutions and drive complex projects independently across the product lifecycle. You will advance the CX platform by conceiving and implementing an insights chatbot that intelligently combines customer data, and you will operationalize this from technical product specifications through global rollout. You will also connect and process enterprise data, create/extend/automate dashboards, and manage highly complex, platform-wide initiatives with cross-functional interface management.

Responsibilities

• Own product responsibility and lead complex IT initiatives end-to-end

• Develop the CX platform via an Insights Chatbot concept and implementation

• Translate complex business requirements into technical product specifications and support global rollout

• Connect, prepare, and use company-wide data

• Create, further develop, and automate dashboards

• Manage platform-wide initiatives including resource and timeline responsibility

• Proactively coordinate interfaces between business units, IT, and external partners

Requirements

• Several years of experience managing complex IT projects

• Experience designing, evolving, and scaling AI solutions from prototypes to enterprise solutions

• Degree in business administration (business informatics focus) or comparable qualification

• Experience implementing LLM chatbots

• Deep understanding of dashboards

• Solid knowledge of building cloud data warehouses and enterprise BI solutions

• Strong communication, persuasion, and teamwork/networking skills

Benefits

• Environment to drive innovation, supported by onboarding with a personal mentor and targeted development programs and management training at the headquarters

• Support for work-life balance through consideration of colleagues’ needs

• Neutral company vehicle usable privately