Application Support Specialist

Quick Facts

• 2nd/3rd line application support within Application Management Services (AMS)
• Focus on availability, reliability, and SLA-driven resolution
• Hybrid work model: 3 days/week from the Warsaw office
• Rate: up to 110 PLN/hour

Description

You will deliver operational activities in an Application Management Services (AMS) framework: analyze and handle application-related tickets and provide application-level support to business users. You will plan and implement deployments and updates for applications and platforms across pre-production and production environments, resolve incidents according to SLA, and coordinate escalations with clear communication to clients and partners.

Responsibilities

• Ensure high availability and reliability of client applications and supporting platforms
• Plan and execute application/platform deployments and updates in pre-production and production environments
• Analyze and resolve tickets according to SLAs
• Coordinate escalations and monitor incidents
• Maintain clear communication with clients and partners to ensure process transparency
• Maintain, configure, and optimize applications for business users
• Perform installations, updates, and configuration changes
• Collaborate with Service Desk and infrastructure teams
• Support deployments into test environments
• Create and maintain technical documentation and a knowledge base
• Monitor and analyze application health and implement performance improvement actions
• Cooperate with development teams and vendors on enhancements
• Participate in Root Cause Analysis (RCA)
• Identify and reduce operational risks
• Support compliance monitoring with IT processes (e.g., ITIL)

Requirements

• 2–3 years of experience in a similar position
• Knowledge of maintaining financial applications and infrastructure
• Experience installing, configuring, or supporting business applications
• Strong, versatile technical knowledge
• Understanding of ITIL and COBIT best practices
• English proficiency (B2) in speaking and writing

Benefits

• Hybrid work: 3 days/week in the Warsaw office