Technical Support Analyst

Quick Facts

• Role: Technical Support Analyst

Description

You will support customers in configuring and using an insurance SaaS platform by resolving technical queries and advising on system functionality. The role includes testing configuration changes, evaluating the impact of new features on workflows, creating SQL-based reports and customer solutions, and maintaining clear documentation. You’ll work in an international environment with structured onboarding, training, and mentorship to help you grow.

Responsibilities

• Help customers with configuration to ensure they get the most out of the system and meet their business needs

• Advise customers on system functionality and provide solutions to technical questions and issues

• Test configuration changes and evaluate impacts of new features on tools, processes, and customer workflows

• Use SQL databases to create reports and build customer-specific solutions based on requirements

• Create and maintain clear, accurate documentation for internal teams and customers

Requirements

• Completed higher education qualification

• Fluent English (minimum B2), with strong Business English (spoken and written)

• Excellent problem-solving skills and attention to detail

• Ability to work under time pressure and meet deadlines

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

• Ability to quickly learn new skills

Benefits

• Stable employment on a contract with support for work-life balance

• Development opportunities: courses and training (language, technical, soft) plus a company library

• Feedback up to 6 times per year

• Mentor-guided onboarding and growth

• Regular pay rises (up to three times a year for the first two years, then annually)

• Benefits package: private medical and psychological care, and a Multisport card via the cafeteria platform

• Hybrid working model: remote up to 3 days per week after onboarding

• Competitive starting salary (5,000 PLN gross), guaranteed raise after probation, and performance-based salary adjustments during the first two years

Additional Recruitment Process

• Maths and logic test in English

• Three-stage online recruitment interviews (HR and two technical parts)

• In-person interview with the Manager (Wrocław)