IT Support Technician (Internal Support)

Quick Facts

• Role: IT Support Technician (Internal Support)

Description

Provide technical IT support to colleagues and resolve everyday technical needs. You will install and maintain office hardware, manage software, licenses, user accounts, and cloud services, and help with access rights and basic endpoint security. You’ll also support backups and data recovery, monitor IT infrastructure, and collaborate with external IT providers.

Responsibilities

• Provide technical support for employees and resolve standard IT issues

• Install, configure, and maintain PCs, laptops, printers, and other office hardware

• Manage company software, licenses, and user accounts

• Administer cloud services and corporate accounts (e.g., Google Workspace / Google Business)

• Create and manage user accounts, access rights, and permissions

• Install, configure, and update required software

• Ensure endpoint security and implement basic IT security measures

• Work with external IT service providers and handle technical requests

• Maintain records of IT equipment, licenses, and user accounts

• Support backups and data restore activities and help ensure IT service availability

• Monitor the status of the IT infrastructure and propose improvements

Requirements

• Secondary education with a high school diploma (technical or IT background preferred)

• At least 2 years of experience in a similar IT position or in IT service/support

• Excellent knowledge of Windows OS and common office tools (MS Office, OpenOffice, email clients, browsers)

• Experience configuring hardware and independently diagnosing hardware, software, and network faults

• Broad general understanding of IT technologies

• Ability to actively communicate in English

• Independence, reliability, careful work, and ability to complete tasks

• Good communication skills for daily user support

• PC knowledge including building/assembling and diagnosing all kinds of faults

Benefits

• Stable job in a gaming company with 25+ years of history and a focus on work–life balance

• Semi-annual, motivational, and special bonuses

• Modern office facilities (gym, creative/meditation rooms, fun zone with billiards, table football, and ping-pong)

• Friendly working environment

• Above-standard benefits (cafeteria benefits, meal contribution, massages and physiotherapy, English lessons, fresh fruit daily, and more)

• Opportunity to work in an international environment focused on mutual respect and professionalism

• 5 weeks of paid vacation and 3 wellbeing days