Associate Director, Business Systems Analysis

Quick Facts

• Role: Associate Director, Business Systems Analysis (hybrid)

• Focus: Lead requirements, architecture, integrations, and roadmap for indirect channel business systems

Description

Lead a team of principal engineers developing and delivering new product and capability requirements for the Verizon Value Organization. Serve as a key link across business, technical, and external teams to ensure architectures and requirements meet or exceed desired business outcomes. Own vendor management and integration planning, manage the multi-year roadmap, and use Agile practices to deliver enhancements, including AI-enabled in-store solutions.

Responsibilities

• Lead and develop a team of principal engineers to create requirements and business cases for new product builds and enhancements

• Act as directly responsible individual for systems vendor management and integration planning

• Manage a multi-year technology solutions and product enhancement roadmap

• Develop internal and external communications for enhancements and updates with Sales Operations teams

• Balance stakeholder needs against short-, medium-, and long-term strategic business objectives

• Own detailed architectural and user-experience requirements (including Jira user stories, requirements gathering/vetting, stakeholder reviews, story grooming, and testing)

• Collaborate across functions (technical and non-technical) using Agile principles to deliver solutions quickly

• Ensure value/indirect systems support and help exceed KPI targets

• Leverage AI and emerging technologies for in-store hardware/software solutions

• Lead development and management of multiple business platforms including CRM, product catalog, and point of activation

• Identify opportunities to streamline and reimagine products to optimize customer and partner experience

• Maintain positive, productive relationships with external partners/vendors

• Recruit and build effective working teams and ensure successful, efficient execution

Requirements

• Bachelor’s degree or four years of comparable work experience

• Eight or more years of relevant work experience

• Experience managing complex programs and projects with technical and system requirements

• Experience supporting consumer customer-facing channels such as Indirect, Retail, Digital, Customer Service, and/or Inside Sales

• Proven ability to build strong relationships, navigate cross-functional dynamics, and influence key stakeholders and senior leadership using data and strategic expertise

• Proficiency with Google Workspace, Jira, Confluence, Asana, and Slack

Benefits

• Medical, dental, vision, disability, and life insurance options; AD&D and identity theft protection; additional insurance offerings (including pet insurance)

• Matched 401(k) savings plan

• Up to 8 company paid holidays per year and up to 6 personal days per year; paid parental leave, adoption assistance, and tuition assistance

• Potential premium pay (role-dependent): overtime, shift differential, holiday pay, and allowances

• Up to 15 vacation days per year for newly hired employees (growing with service)

• Incentive-based position; salary varies by location and confirmed job-related skills and experience

• Annual salary range listed: $126,000.00–$242,000.00 (full-time schedule)