L1 Network Support Engineer (24/7)

Quick Facts

• Role: L1 Network Support Engineer (24/7)

• Work model: Rotating 12-hour shifts (day/night) with time off after shifts

• Team: International operations team; English-only communication

Description

You will monitor client infrastructure and managed networking solutions, perform first-line troubleshooting, and support enterprise environments for international customers. The role includes identifying incidents early, resolving first-line issues, escalating complex cases with proper documentation, and providing support via phone, chat, or tickets. CCNA certification is mandatory, and you will work in a fast-paced 24/7 environment.

Responsibilities

• Monitor client infrastructure and managed networking solutions

• Identify incidents and potential issues before or when they occur

• Perform first-line troubleshooting and incident resolution

• Escalate complex incidents with documentation and handovers

• Support clients via phone, chat, or ticketing systems

• Execute approved maintenance, configuration updates, and patching

• Contribute to service improvement, automation opportunities, and knowledge management

• Collaborate within a shift-based international operations team

Requirements

• CCNA certification (mandatory)

• Entry-level experience or internship in networking or IT support

• Basic experience troubleshooting enterprise network or data center environments

• Understanding of incident management, monitoring tools, and operational processes

• Strong troubleshooting and analytical skills

• Ability to work under pressure and in a fast-paced environment

• Excellent multitasking, prioritization, and customer-focused communication

• Flexibility to work rotating day/night shifts and public holidays

• Excellent English communication skills (English-only)

• Camera-on communication culture during meetings and handovers

Benefits

• Competitive salary with extra compensation for night shifts and public holidays

• International and stable working environment

• Career growth opportunities and professional certification support

• Modern office environment in Prague

• 25 days of vacation

• Meal allowance and cafeteria benefits

• Multisport card contribution

• Employee Assistance Program and wellbeing support

• Hybrid working possibilities depending on business needs

• Friendly and supportive team culture