Junior Service Desk Operator (Energy Systems)

Quick Facts

• Role: Junior Service Desk Operator (Energy Systems)

• Team: Service Desk supporting 24/7 monitoring and incident handling

• Communication: Mostly by email and Jira tickets

• Coverage: Energy-related IT products for projects across Europe

Description

You will support IT systems for prominent energy projects and help maintain their continuous operation and 24/7 monitoring. The work includes handling incidents and technical requests for clients and internal colleagues while gradually learning complex IT and energy systems. Most requests come via email and a Jira ticketing system; phone is occasional.

Responsibilities

• Provide support for energy products and related programs that monitor power transmission and grid stability

• Monitor system health to ensure systems are working correctly and follow procedures to resolve issues

• Communicate with clients and project teams across the company

• Work day and night shifts as part of a 24/7 operation (night shift after onboarding)

Requirements

• Secondary education (maturita/high school) or university studies

• English level B2 or higher in both writing and speaking

• Communicative with strong logical thinking

• Interest in IT/technology and willingness to learn new processes

Benefits

• Thorough training and onboarding before taking independent tasks

• Opportunities for long-term growth within the Service Desk team

• Additional paid benefits (e.g., extra days off/recreation leave, MultiSport card, catering, pension contribution)

• Support benefits (e.g., data plan, study vouchers for courses, and other company perks)