Senior Director, Client Engineering

Quick Facts

• Role: Senior Director, Client Engineering

• Focus: End-to-end strategy and delivery for enterprise end-user technologies

• Key domains: endpoint computing, mobility (MDM/EMM), and virtual desktop infrastructure (VDI/Citrix)

Description

Drive the end-to-end strategy, management, and delivery of enterprise end-user technologies to create a cohesive global end-user experience. Lead large-scale transformations across SOE/OS, mobile, and VDI/Citrix solutions while setting technical direction and ensuring security, automation, and operational excellence. Foster high-performing teams and use metrics-driven innovation, including GenAI and automation, to improve productivity and user satisfaction.

Responsibilities

• Develop and execute holistic technology strategies and roadmaps aligned to business objectives

• Partner with executive leadership, security, and cross-functional teams to set priorities and implementation timelines

• Evaluate, pilot, and deploy modern endpoint management, mobile platforms, and virtual workspace solutions

• Oversee transformation programs for SOE, OS, mobile, and VDI integration and adoption

• Serve as a subject matter expert across physical devices, OS/SOE, enterprise mobility management (EMM), Citrix/VDI, and endpoint security

• Set technical direction for architecture, engineering, and enterprise-wide delivery

• Drive industry best practices for security, automation, performance, and user-centric design

• Ensure change management and compliance with information security standards

• Inspire and mentor global endpoint, mobility, and VDI teams; establish OKRs and continuous improvement

• Monitor and evaluate performance and coach for growth

• Modernize operations and enhance user experience with metrics-driven management

• Lead cross-functional projects, managing vendor relationships and strategic partnerships

• Ensure business continuity and disaster recovery for all client technologies

Requirements

• 12+ years relevant experience with a Bachelor’s degree, or 9+ years with an advanced degree, or 6+ years with a PhD, or 15+ years relevant experience

• Preferred: 15+ years with a Bachelor’s degree or 12+ years with an advanced degree; PhD with 9+ years

• Proven track record leading large global teams (5,000+ employees)

• Deep technical expertise in SOE/OS management, endpoint engineering, MDM/EMM, Citrix/VDI, and virtual desktops

• Demonstrated ability to architect, deploy, and manage enterprise-scale client engineering solutions

• Experience with ITIL, Six Sigma, Agile methodologies, and ServiceNow ITSM

• Strong analytical, problem-solving, and customer-service orientation

• Ability to communicate and present technology strategy to diverse audiences

• Travel 5–10% of the time; at least 3 days in office (per hiring manager expectations)

Benefits

• Potential eligibility for bonus and equity

• Medical, Dental, Vision

• 401(k)

• FSA/HSA

• Life Insurance

• Paid Time Off

• Wellness Program