Americas Monitoring & Diagnostics Engineering Leader

Quick Facts

• Role: Americas Monitoring & Diagnostics Engineering Leader (Tier 1 Insights Leader)

Description

Lead a Tier 1 Insights engineering team focused on proactive fleet monitoring and customer trip response across the Americas. You will drive daily operations, ensure technical quality and consistency, and translate operational insights into actions that improve fleet reliability and availability. You’ll also coach engineers and partner with Customer Service Engineering and Regional Services to improve responsiveness and last-mile closure.

Responsibilities

• Lead and develop a team of Tier 1 Insights Engineers, building technical capability and future leadership talent
• Drive daily operations for proactive monitoring, insight generation, and customer trip response
• Ensure high standards of technical quality, consistency, and adherence to standard work
• Partner with Customer Service Engineering and Regional Services to improve responsiveness and implementation/closure
• Use operational metrics and continuous improvement to enhance team performance and customer outcomes
• Champion Lean, Daily Management, problem solving, and a continuous improvement culture
• Support development of future technical experts and leaders within Monitoring & Diagnostics and Services Engineering

Requirements

• Bachelor’s Degree in Engineering or related technical discipline
• 8+ years of engineering, diagnostics, services, monitoring, or related experience
• Demonstrated people leadership or team leadership experience
• Experience working in a matrixed engineering environment
• Strong communication and stakeholder management skills

Preferred Qualifications

• Monitoring & Diagnostics experience
• Customer Service Engineering experience
• Gas Turbine or power plant operational knowledge
• Lean leadership and Daily Management experience
• Experience developing engineers and technical talent
• Power BI, analytics, AI/LLM, and workflow management tool experience

Benefits

• Medical, dental, vision, and prescription drug coverage; Health Coach; Employee Assistance Program
• Retirement benefits including 401(k) with company matching and company contributions
• Tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance
• 12 paid holidays and permissive time off
• Relocation assistance provided
• Discretionary annual bonus; pay range $131,700.00–$219,300.00 (with geographic differential)