Warranty Acceleration Team Engineer

Quick Facts

The Warranty Acceleration Engineer leads root cause analysis and corrective action development for current warranty issues on Internal Combustion Engines (ICE’s).

Description

The role coordinates quality and cross-functional teams to review dealer claims, retrieve field failure parts, execute a reactive problem-solving process, and implement interim and permanent corrective actions verified through experiments.

Responsibilities

• Meet with Quality team representatives and review each new warranty issue to ensure the strategy for pulling dealer claims into this issue is correct prior to accepting ownership and turning it RED.
• Organize retentions through the quality team to bring field failure parts back to the Quality Engineering Center (QEC) in Auburn Hills MI for root cause analysis.
• Set up a cross functional team with members from Core Engine Engineering, Calibration, Engine Test team, QEC staff and personnel, Quality, Manufacturing, and other areas to help determine the root cause of the warranty issue.
• Work through Reactive Greenbelt problem solving process to quickly identify the actual root cause.
• Determine an effective Interim Corrective Action to protect customers and implement it as soon as possible to turn the issue YELLOW.
• Design an experiment to show that the root cause has been correctly identified and that the corrective action can be turned on and off.
• Hold a handover meeting to move the resolution responsibility over to the correct solver, depending on whether the root cause lies with Engineering, Supplier Quality or Manufacturing.
• Monitor the issue until the Permanent Corrective Action arrives at vehicle plants to turn the issue LIGHT GREEN.

Requirements

• Bachelor of Science degree in Mechanical Engineering or related field
• Minimum of 5 years of experience in a related field
• Familiarity with automotive engine design, components, and systems
• Strong interpersonal communication and team/leadership skills/experience
• Strong problem-solving skills including critical thinking, structured root cause analysis, pattern recognition, and design of experiments
• Critical character traits: organized, action oriented, dealing with ambiguity, customer focus, problem solving

Benefits

• Comprehensive Health & Well-being Coverage (medical, dental, vision, prescription drug coverage; EAP)
• Family Building Benefit (fertility and infertility treatments, adoption services, gestational surrogacy)
• Generous Paid Time Off (17+ paid holidays; shut-down Dec 24th–New Years Day; vacation/float & wellbeing days; sick time; fully paid parental leave)
• Competitive Retirement Savings Plans (401k match, Roth and Catch-Up plans; employer contribution even if you don’t contribute)
• Income Protection & Insurance Options (life insurance, group accident, critical illness, etc.)
• Company Vehicle Lease Program (insurance, maintenance, unlimited miles; discounts on Stellantis products)
• Support for growth and giving back (tuition reimbursement, student loan refinancing programs, 18 paid volunteer hours each year)