Engineer Lead FDE - Production and Enablement

Quick Facts

• Role: Engineer Lead (FDE) – Production & Enablement / Forward Deployment Engineer
• Work style: in-office 1–2 days per week (hybrid); alternate locations may be considered within commuting distance

Description

The Engineer Lead is responsible for full delivery of end-to-end system development and maintenance on medium Enterprise wide technology platforms.

How You Will Make An Impact

• Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings.
• Leads requirements gathering meetings and reviews designs with the business.
• Leads efforts with the Web and marketing team to increase the presence of web products.
• Implements improvements in stability, performance, and scalability across major business-critical systems.
• Implements process improvements to reduce barriers and roadblocks in projects, services, and processes.
• Owns the change request process and coordinates with other teams as necessary.
• Develops and owns list of final enhancements.
• Develops and defines application scope and objectives and supervises preparation of technical and/or functional specifications.
• Performs technical design reviews and code reviews.
• Ensures unit test is completed and meets the test plan requirements; ensures system testing is completed and the system is implemented according to plan.
• Responsible for delivery of application technology solutions and data information planning effort.
• Coordinates and manages on-call support and owns the system monitoring process.
• Owns the technical development environment and works on the Enterprise team.
• Leads multiple or large projects and facilitates large group JAD sessions for requirements and modeling in several disciplines.
• Leads vendor evaluation and analysis.

Minimum Requirements

• BA/BS degree in Information Technology, Computer Science or related field of study
• Minimum 7 years related experience
• Multi-platform, multi-dimensional experience; expert level experience with business and technical applications
• Or any combination of education and experience providing an equivalent background

Preferred Skills, Capabilities And Experiences

• Technical writing: technical documentation (runbooks, SOPs, implementation guides, release notes, API/feature documentation)
• Basic coding/scripting: lightweight scripts/POCs (Python/JavaScript/SQL) for automation, integration validation, and forward-deployed solution support
• AI tools proficiency: AI-assisted tools for documentation, analysis, prototyping, and support workflows (accuracy, privacy, governance)
• Product mindset: translate customer needs into scalable capabilities; define success metrics; prioritize enhancements; partner with stakeholders
• Video/content creation: short-form enablement content (how-to videos, demos, walkthroughs, internal training clips)
• Analytics orientation: logs, dashboards, experimentation, and web/product analytics
• Ability to simplify technical concepts for business and cross-functional audiences
• Enablement materials ownership: onboarding/toolkit materials (FAQs, troubleshooting guides, escalation paths)
• Mentoring and troubleshooting support strongly preferred

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs (unless covered by a collective bargaining agreement)
• Medical, dental, vision
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources