Information Systems Engineer 2

Quick Facts

• Role: IT Systems Engineer (User Support)

• Focus: On-site IT support for manufacturing and engineering teams

Description

Provide hands-on IT support covering device deployment, user support, endpoint administration, test systems support, network connectivity, collaboration tools support, and hardware lifecycle management to ensure reliable business and production operations. Troubleshoot and resolve hardware, software, Windows OS, and application issues, manage incidents with SLA compliance, and install, configure, image, and deploy laptops.

Responsibilities

• Provide on-site IT support for employees and manufacturing operations in Allentown

• Troubleshoot and resolve hardware, software, Windows OS, and application issues

• Diagnose and repair laptops, recover data, and perform basic hardware component replacement

• Manage incidents from initial investigation through resolution, ensuring SLA compliance

• Install, configure, image, and deploy laptops

• Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications

• Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners

• Support conference room audio/video systems and Microsoft Teams phones

• Manage device-related tasks in Active Directory, assist with password resets and account unlocks

• Maintain accurate ticket updates and technical documentation

Requirements

• Experience in desktop support or end-user IT support

• Strong troubleshooting skills across hardware, software, and Microsoft Windows environments

• Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes

• Experience with laptop hardware repair and component replacement

• Familiarity with networking fundamentals, including switches, routers, and wireless access points

• Experience supporting printers, scanners, and peripheral devices

• Strong problem-solving and customer service skills

• Ability to manage multiple priorities and work independently

Benefits

• Corporate Retirement Savings Plan

• Health and dental benefits

• Short-term disability and long-term disability

• Life insurance and AD&D (company paid 2x base pay)

• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)

• Paid time off for holidays and Vacation

• Employee Stock Purchase Plan

• Tuition Assistance Plan

• Adoption assistance

• Employee Assistance Program/Work Life Resource Program