Senior UX Researcher

Quick Facts

• Senior UX Researcher supporting the Sports team

Description

Senior UX Researcher on the Sports team, collaborating with Product Managers, Product Designers, Content Designers, Engineers, Marketers, and Analysts to bring user insights into the product design process. The role includes building advanced understanding of users, relevant journeys, user needs and challenges, and the business context for the product under study.

Responsibilities

• Demonstrate advanced understanding of users and how they engage with products
• Understand the product under study, including relevant journeys, user needs/challenges, and the business as a whole
• Organize, facilitate, and analyze unmoderated and moderated user research
• Conduct more complex user research (e.g., diary studies)
• Integrate analytics and experimentation data and ideas into research planning and reporting
• Connect research to the product by proactively suggesting and conducting impactful research targeting product priorities and knowledge gaps
• Identify product improvement areas and recommend potential solutions based on research findings
• Integrate research into strategic conversations and align insights with business and user needs across teams
• Coach junior researchers on stakeholder collaboration and research craft

Requirements

• Minimum 5+ years of UX research experience
• Strong knowledge of UX research methodologies and best practices
• Demonstrated success working cross-functionally with UX Design, Product, and Engineering
• Strong verbal and written communication skills
• Knowledge of sports and/or experience in a heavily regulated industry is a plus
• Working knowledge of AI capabilities and limitations for user research; leverage AI tools to improve efficiency and augment qualitative and quantitative analysis

Benefits

• Health plans with options that may be as low as $0 per paycheck; includes fertility and family planning programs, mental health support, and fitness benefits
• Generous paid time off (PTO) and sick leave
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits and pet insurance
• Paid personal time off and 14 paid company holidays
• Possible eligibility for short-term or long-term incentive compensation (cash bonuses and stock program participation)
• Medical, vision, and dental insurance; life insurance; disability insurance; 401(k) matching program; among other employee benefits

Qualifications

You are encouraged to apply even if you do not check every box, as long as you have an adjacent skill set and are interested in learning more about the role.