Mid-Level IT Support Specialist – Banking Systems and Cloud Technologies

Quick Facts

• Hybrid work: 2 days in office, 3 days remote (Kraków)
• Role: Mid-Level IT Support Specialist
• Focus: Private Banking client onboarding and reporting systems production support

Description

Provide production support for Private Banking Client Onboarding and Client Reporting systems. Analyze incidents, collaborate with development for efficient resolution, and manage incidents and problem records through ServiceNow (SNOW) workflows as the Problem Coordinator. Support technical and process improvements with Support, DevOps, and SRE teams, respond proactively to system alerts to reduce downtime, and join non-office hours support including weekend releases and scheduled maintenance.

Responsibilities

• Provide production support for Private Banking Client Onboarding and Client Reporting systems
• Analyze incidents and collaborate with the development team to resolve issues efficiently
• Manage Incidents and Problem Records through ServiceNow (SNOW) workflows as the Problem Coordinator
• Support ongoing technical and process improvements in cooperation with Support teams, DevOps, and SRE colleagues
• Respond to system alerts proactively and execute appropriate actions to reduce downtime
• Participate in non-office hours support, including weekend releases and scheduled maintenance activities

Requirements

• At least 2 years of hands-on experience in IT support, DevOps, SRE, or related fields
• Solid technical background with knowledge of SQL, databases, and cloud or banking technologies
• Experience managing ServiceNow incidents, problem records, and change requests
• Strong team spirit and risk awareness; inquisitive mindset to identify root causes
• Communicative English proficiency
• Existing legal right to work in the European Union

Benefits

• Seamless support of innovative client onboarding and reporting systems
• Hybrid work model (2 days in office, 3 days remote)
• Contribute to smooth operations, incident resolution, and continuous system enhancements for better client experiences and operational excellence