Mid-Level IT Support Specialist – Banking Systems and Cloud Technologies

Kraków-based opportunity with a hybrid work model: 2 days in the office and 3 days remote.

Description

As a Mid-Level IT Support Specialist, you will support client onboarding and reporting systems within Private Banking. You will help maintain and improve these systems, ensuring smooth operations, timely incident resolution, and continuous enhancements that support client experience and operational excellence.

Your main responsibilities

• Provide production support for Private Banking Client Onboarding and Client Reporting systems.
• Analyze incidents and collaborate with the development team to resolve issues efficiently.
• Manage incidents and problem records through ServiceNow (SNOW) workflows as the Problem Coordinator.
• Support ongoing technical and process improvements with Support teams, DevOps, and SRE colleagues.
• Respond proactively to system alerts and take appropriate action to reduce downtime.
• Participate in out-of-hours support, including weekend releases and scheduled maintenance activities.

You’re ideal for this role if you have

• At least 2 years of hands-on experience in IT support, DevOps, SRE, or related fields.
• A solid technical background, including knowledge of SQL, databases, and cloud or banking technologies.
• Experience managing ServiceNow incidents, problem records, and change requests.
• Strong team spirit, risk awareness, and an inquisitive approach to identifying root causes.

It is a strong plus if you have

• Knowledge of Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Previous experience in the financial sector.

Language required

• Communicative English proficiency.

Eligibility

• Existing legal right to work in the European Union.