Infrastructure Service Management Specialist

Description

As a Business Support Specialist / ISM Support Specialist, you will support the delivery and management of WAN network services across a global infrastructure. The role focuses on coordinating service requests, managing supplier communication, maintaining accurate records, and ensuring efficient execution of network service orders. You will work closely with internal stakeholders, network teams, and external service providers to support business connectivity requirements.

What we offer

• Start date: ASAP
• End date: 30-10-2026 (possible prolongation for a few more weeks)
• Rate: 80 PLN/h + VAT
• Mid B2B contract
• Hybrid work

Key Responsibilities

• Manage WAN service and hardware requests, including quotations, order placement, tracking, communication, and documentation archiving.
• Coordinate the end-to-end order management process with telecommunications providers and internal stakeholders.
• Assess WAN service requirements based on business requests and collected information.
• Maintain and update incidents, requests, and orders in ServiceNow.
• Monitor order progress and proactively follow up on deliveries, installations, and issue resolution.
• Ensure effective communication between vendors, network teams, and business users.
• Maintain accurate network inventory and configuration data within the CMDB.
• Support process improvements and contribute to high-quality service delivery.

Required Qualifications

• Experience in business support, service coordination, order management, or IT service operations.
• Understanding of network services, telecommunications, or IT infrastructure environments.
• Experience with ServiceNow.
• Strong coordination and stakeholder management skills.
• Excellent communication skills and a customer-oriented mindset.
• Ability to work in a structured environment and manage multiple tasks simultaneously.
• Professional level of English, both written and spoken.