Deskside Support

Quick Facts

Deskside Support (IT) – deskside and remote user assistance.

Description

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)
• Troubleshoot software and operating-system faults; perform OS and application installations/updates
• Image and deploy new devices, ensuring configurations meet corporate standards
• Manage user accounts and permissions in Active Directory
• Support network connectivity
• Provide onsite and remote assistance using tools like Teams Viewer and Citrix Director
• Maintain accurate incident records in ServiceNow, meeting SLA targets and follow up to ensure user satisfaction

Requirements

• Experience in a similar role
• Expertise in diagnosing and resolving hardware issues
• Proficiency in troubleshooting software and operating systems
• Experience with imaging and deploying devices
• Knowledge of Active Directory user management
• Familiarity with network connectivity issues
• Strong communication skills for remote assistance and documentation

Nice to Haves

• Experience with ServiceNow for incident management
• Familiarity with remote assistance tools (e.g., Teams Viewer, Citrix Director)

Benefits

Equal Employment Opportunity Employer (EEO)