IT Support - Level 1

Want to make an impact? We offer that.

Due to continued growth, we are currently hiring an IT Support professional to join the team.

Key Responsibilities

• Provide first-level IT support and monitor the hospital IT helpdesk.
• Log, investigate and resolve IT incidents where appropriate, escalating issues to Level 2 support when required.
• Provide technical support to both business and clinical users.
• Troubleshoot and resolve PC, hardware, software and connectivity issues.
• Build, configure and troubleshoot IT and communications hardware.
• Install and configure software, applications, drivers and updates.
• Carry out standard desktop support activities, including user administration, password resets and new-user setup.
• Manage user access and security permissions across domain and application systems.
• Assist with backups and data recovery activities.
• Ensure security updates, patches and IT security requirements are maintained across supported hardware.
• Assist with new software installations alongside the Local Systems Administrator.
• Develop and maintain IT knowledge base documentation.
• Assist with the production and review of IT project documentation and Standard Operating Procedures.
• Monitor vendor Service Level Agreements (SLAs) and follow up on outstanding issues.
• Participate in scheduled system maintenance and upgrades.
• Assist with IT projects and technical initiatives as directed by management.
• Participate in the IT on-call rota and assist with emergency technical issues outside normal working hours where required.
• Work collaboratively with Level 1 and Level 2 IT Technicians and wider IT teams.

Requirements

• Previous experience in Desktop Support / IT Support.
• Strong troubleshooting and problem-solving skills.
• Experience providing technical support to users.
• Knowledge of IT helpdesk/service desk environments.
• Experience with hardware configuration, software installation and troubleshooting.
• Experience with user administration and access management.
• Good understanding of IT security practices.
• Ability to prioritise and manage multiple support requests.
• Strong interpersonal and communication skills.
• Good documentation skills.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet targets.

Education

• Leaving Certificate.
• Certificate or qualification in an IT discipline.

Nice to Haves

• Microsoft Certification.
• Cisco Certification.
• CompTIA Certification.
• Microsoft 365 experience.