Deskside Support

Responsibilities

• Diagnose and resolve hardware issues across desktops, laptops, printers, and peripherals.
• Troubleshoot software and operating-system faults; perform OS and application installations and updates.
• Image and deploy new devices, ensuring configurations meet corporate standards.
• Manage user accounts and permissions in Active Directory.
• Support network connectivity.
• Provide onsite and remote assistance using tools such as Teams Viewer and Citrix Director.
• Maintain accurate incident records in ServiceNow, meet SLA targets, and follow up to ensure user satisfaction.

Requirements

• Experience in a similar role.
• Expertise in diagnosing and resolving hardware issues.
• Proficiency in troubleshooting software and operating systems.
• Experience with imaging and deploying devices.
• Knowledge of Active Directory user management.
• Familiarity with network connectivity issues.
• Strong communication skills for remote assistance and documentation.

Nice to Haves

• Experience with ServiceNow for incident management.
• Familiarity with remote assistance tools, such as Teams Viewer and Citrix Director.