Production Support Engineer

Industry: Banking
Client: Global bank

Work Model

• 4 days/month on-site from Warsaw and 4 days/month on-site from Cracow, with the remainder remote; from Cracow, the 4 days may be worked consecutively
• Alternatively, 8 days/month on-site from Cracow, with the remainder remote

Project Details

• Project language: English
• Project length: 12-month contracts with extensions; long-term cooperation preferred
• Includes one Saturday on-call

Description

We are looking to introduce and expand SRE capabilities. Candidates who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.

Key Responsibilities

• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support

Key Requirements

• 2nd Line (L2) Application Support
• 3rd Line (L3) Production Support
• Production Management
• Application Support Engineering
• Production Engineering
• Strong SQL skills, including querying, troubleshooting, and data analysis
• Strong Linux/Unix administration and troubleshooting experience
• Experience working in 24/7 production support environments
• Strong incident, problem, and change management experience

Nice to Have

• SWIFT
• Cross-border Payments
• High-value Payments
• Real-time Payments
• Payment Investigations
• Payment Processing Platforms
• Correspondent Banking
• Treasury Payments
• Transaction Banking
• Payment Operations
• Experience with SRE practices, monitoring, automation, and observability tools