Production Support Engineer

Industry: Banking

Work model

• 4 days per month on-site from Warsaw and the remainder remotely; or
• 4 days per month on-site from Cracow (which may be completed as 4 consecutive days) and the remainder remotely; or
• 8 days per month on-site from Cracow and the remainder remotely.

Project details

• Full-time engagement, including one Saturday on-call shift
• Project language: English
• Contract length: 12 months, with extensions available
• Assignment type: B2B
• Long-term cooperation sought

Description

The project is introducing and expanding SRE capabilities. Candidates who combine traditional production support expertise with automation and reliability engineering skills are particularly valued.

Key Responsibilities

• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support

Key Requirements

• 2nd Line (L2) Application Support
• 3rd Line (L3) Production Support
• Production Management
• Application Support Engineering
• Production Engineering
• Strong SQL skills, including querying, troubleshooting, and data analysis
• Strong Linux/Unix administration and troubleshooting experience
• Experience working in 24/7 production support environments
• Strong incident, problem, and change management experience

Nice to Have

• SWIFT
• Cross-border Payments
• High-value Payments
• Real-time Payments
• Payment Investigations
• Payment Processing Platforms
• Correspondent Banking
• Treasury Payments
• Transaction Banking
• Payment Operations
• Experience with SRE practices, monitoring, automation, and observability tools