IT Operations Specialist / SRE

B2B

Up to 135 zł/h

Hybrid work in Gdańsk, Gdynia, or Warsaw — 2 days per week in the office

Start: ASAP / to be determined

Main Responsibilities

• Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and implement preventive measures.
• Production Monitoring & Support: Continuously monitor service health and act on anomalies before they escalate into incidents.
• Deployment Execution: Trigger and oversee release deployments through CI/CD pipelines and troubleshoot failed deployments.
• Environment Oversight: Ensure stability in Pre-Production and Production environments, maintaining expected day-to-day behavior.
• Runbook & Knowledge Management: Document operational procedures and known issues to build a reliable knowledge base.
• Cross-team Collaboration: Work closely with development and platform teams to triage issues and clarify operational requirements.
• Operational Improvement: Identify pain points and propose automation to improve operational efficiency.

Key Requirements

• 5+ years in IT operations or application support (2nd/3rd line).
• Proven experience in end-to-end incident management.
• 2+ years working within an ITIL framework.

Nice to Have

• Experience with Helm deployments.
• Java/J2EE development background.
• Operational experience with IBM DataStage.
• Scripting skills in Bash or Python.
• Experience with Ansible.