Production Support Engineer

Work mode: Hybrid, with six days per month in the Kraków office; days can be chosen, including six consecutive days.

Contract: B2B, 110–130 PLN/h.

Start: ASAP or within one month.

Recruitment process: One technical interview and a meeting in the client’s office.

Equipment: Use your own equipment or emagine equipment.

Duration: Contracts longer than 12 months.

Project languages: English and Polish.

Industry: Banking.

Workload: Full time.

We are looking for a team of Production Support Engineers with experience in payments environments.

The team is responsible for production support, operational stability, resilience, and Run-the-Bank (RTB) activities across critical global payments platforms. A key objective is to evolve from a 24/5.5 operating model to full 24/7 support coverage while building stronger Site Reliability Engineering (SRE) capabilities across the function.

This is not a pure software engineering or infrastructure role. Ideal consultants have hands-on experience supporting business-critical payment applications in production, managing incidents, resolving issues, and maintaining service stability.

This role requires onsite presence at the Kraków office six times per month.

Main Responsibilities

• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support

Key Requirements

• Linux
• SQL
• Strong payments production support experience
• L2/L3 support capability
• Major incident management
• Service recovery expertise
• Reliability engineering mindset
• Automation experience
• Monitoring and observability knowledge
• Experience supporting payment systems within a banking environment
• SWIFT experience
• Cross-border payments experience

Nice to Have

• Kubernetes
• Observability
• Monitoring strategy
• Toil reduction
• Reliability engineering
• Incident prevention
• Service Level Indicators (SLIs)
• Service Level Objectives (SLOs)
• Capacity management
• Performance engineering
• Platform resilience

Other Details

This role focuses on building SRE capability and supporting enhanced operational stability across critical payment systems. Ideal candidates will be expected to operate beyond traditional support responsibilities.