Production Support Engineer

We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive. Key ResponsibilitiesProduction monitoring and supportMajor incident managementIncident resolutionRoot Cause Analysis (RCA)Problem managementService restorationProduction stability improvementsChange and release supportOperational resilienceStakeholder managementOn-call supportOut-of-hours supportKey RequirementsMandatory experience supporting payment systems within a banking environmentStrong Production Support experience (L2/L3) for business-critical applications2nd Line (L2) Application Support3rd Line (L3) Production SupportProduction ManagementApplication Support EngineeringProduction EngineeringRun-the-Bank (RTB) SupportOperational support of critical payment systemsStrong SQL skills (querying, troubleshooting, data analysis)Strong Linux/Unix administration and troubleshooting experienceExperience working in 24/7 production support environmentsStrong incident, problem, and change management experienceNice to HaveSWIFTCross-border PaymentsHigh-value PaymentsReal-time PaymentsPayment InvestigationsPayment Processing PlatformsCorrespondent BankingTreasury PaymentsTransaction BankingPayment OperationsExperience with SRE practices, monitoring, automation, and observability toolsOther DetailsThis role involves operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications remain stable and available. The position includes participation in an on-call rota and out-of-hours support. Other DetailsThis role will involve operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications run smoothly. The position may include on-call and out-of-hours support.