Production Support Engineer

Key Responsibilities

• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support

Key Requirements

• Mandatory experience supporting payment systems within a banking environment
• Strong Production Support experience (L2/L3) for business-critical applications
• 2nd Line (L2) Application Support
• 3rd Line (L3) Production Support
• Production Management
• Application Support Engineering
• Production Engineering
• Run-the-Bank (RTB) Support
• Operational support of critical payment systems
• Strong SQL skills: querying, troubleshooting, and data analysis
• Strong Linux/Unix administration and troubleshooting experience
• Experience working in 24/7 production support environments
• Strong incident, problem, and change management experience

Nice to Have

• SWIFT
• Cross-border Payments
• High-value Payments
• Real-time Payments
• Payment Investigations
• Payment Processing Platforms
• Correspondent Banking
• Treasury Payments
• Transaction Banking
• Payment Operations
• Experience with SRE practices, monitoring, automation, and observability tools

Other Details

This role involves operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications remain stable and available. The position includes participation in an on-call rota and out-of-hours support.