Technical Project Manager (Service Delivery Manager)

What you will get to do

• Serve as the primary technical point of contact for TV OEM and ODM partners during TiVo OS onboarding, manufacturing, and post-launch activities.
• Supervise partner-specific TiVo OS configuration in the Linux-Yocto layer.
• Coordinate with internal teams to gather technical requirements and ensure timely delivery of onboarding initiatives and customer software releases.
• Work closely with Customer Success, Engineering, Support, and QA teams.
• Perform technical troubleshooting and drive issue resolution, coordinating the appropriate teams when necessary.
• Monitor IT service performance and act as an escalation point for incidents, problems, and changes.
• Report IT service and post-launch support performance to internal and external stakeholders, including senior management.

Who we are looking for

Main requirements for the role:

• Previous experience in L2/L3 technical support, software engineering, or technical project or delivery management.
• Ability to navigate code, understand its architecture and versioning, and identify key configuration parameters and their implications.
• Previous experience in managerial or semi-managerial technical positions with significant autonomy and influence.
• Ability to learn quickly and adapt to dynamic environments.
• Ability to collaborate, coordinate, and drive work in a global, cross-functional team environment.
• Strong problem-solving and troubleshooting skills, including the ability to analyze complex technical issues and provide effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.
• Proficiency in written and spoken English.

Valued qualifications

• Knowledge of Linux.
• Experience in embedded device industries.
• Knowledge of the ITIL framework.
• Knowledge of Python.

Rewards

• Competitive compensation, including salary, equity, and bonuses, plus comprehensive benefits designed to support work-life balance, health, financial security, and future savings and investment.
• Generous paid time away from work, including flexible time off, holidays, sick time, health and wellness initiatives, and a charitable match program.
• Location-dependent perks, such as employee discounts, transportation reimbursements, subsidized cafes, and fitness facilities.
• A flexible hybrid work environment combining in-office collaboration with working from home.