Digital Adoption Specialist – Microsoft 365 & Copilot – Gdańsk

Description

Join the End User Devices – Microsoft 365 Product Team to help colleagues get more value from Microsoft 365 and Copilot, turning technology into smarter and more effective ways of working.

Work with users, stakeholders and technical teams to identify practical use cases, drive adoption and support change across Copilot, Teams, Outlook, SharePoint and OneDrive. This hands-on role combines practical IT and Microsoft 365 knowledge with communication and facilitation skills, with ownership of adoption initiatives from idea to execution.

Responsibilities

• Understand how colleagues work and turn their needs into practical Microsoft 365 and Copilot use cases.
• Drive adoption through onboarding, workshops, hands-on sessions, follow-up and stakeholder engagement.
• Create clear adoption materials, including quick guides, videos, checklists and communication packs.
• Build and support a network of champions and super-users across functions and sites.
• Use feedback and usage data to identify adoption gaps, measure progress and improve the approach.

Requirements

• Solid practical experience in IT, digital workplace, Microsoft 365, user enablement, training or change management.
• Practical knowledge of Microsoft 365, particularly Teams, Outlook, SharePoint, OneDrive and Copilot.
• Confidence working with business and technical stakeholders and explaining technology in simple, practical terms.
• Strong communication, facilitation and presentation skills.
• Ability to work independently, take ownership and turn ideas into action.
• Willingness to learn through research, testing and asking the right questions.
• Confidence using feedback and usage data to understand and improve adoption.
• Willingness to travel occasionally for face-to-face enablement.

Development Opportunities

• Strengthen Microsoft 365 knowledge through relevant Microsoft Learn materials.
• Prepare for MS-900 Microsoft 365 Fundamentals and AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals.
• Build on a foundation in change or project management, which is strongly valued and can be further developed in the role.