IT Operations & Systems Administrator

About the Opportunity

We are currently looking for an IT Operations & Systems Administrator to join the Technology team. This role supports the Technology team in delivering a great experience for employees across the business.

As IT Operations & Systems Administrator, you will support the day-to-day technology needs of the business, ensuring employees have reliable access to the devices, systems and support they need to work effectively. Reporting directly to the CTO, you will be the primary point of contact for internal IT support, managing user devices, access, SaaS applications and workplace technology across a company of approximately 150 employees.

The role combines hands-on IT support with systems administration, including employee onboarding and offboarding, device and asset management, administration of platforms such as Google Workspace and Slack, and support for information security and vendor management activities. It is an excellent opportunity for someone looking to develop broad experience across IT operations in a high-growth business.

Benefits Package

• Private Healthcare Plan, including Optical, Dental & Hearing Cover (Vitality)
• Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London)
• Income Protection (Canada Life)
• Life Assurance (AIG)
• Employee Assistance Programme and Employee Support Programme
• Company Sick Pay

About You

• Bachelor’s degree in Computer Science, Mathematics, Information Technology or related field
• Excellent analytical and problem-solving skills, with attention to detail
• Ability to adapt to a fast-paced and dynamic work environment, with a focus on proactivity
• Background managing employee onboarding, offboarding and access provisioning
• Excellent customer service and communication skills, with the ability to support colleagues at all levels of the business
• Ability to prioritise workload and manage multiple requests in a fast-paced environment
• Proficiency in administering SaaS platforms such as Google Workspace, Slack, Microsoft 365, Asana, Zoom or similar business applications
• Good understanding of IT security best practices, including device compliance, patching and access management
• Experience managing laptops and mobile devices throughout their lifecycle
• Understanding of Mobile Device Management (MDM) solutions, such as Jamf and Microsoft Intune

Key Responsibilities and Accountabilities

IT Operations

• Manage the day-to-day operation of the IT environment
• Provision, configure and maintain company laptops, mobile devices and related hardware
• Manage employee onboarding, role changes and offboarding from a technology perspective in collaboration with the People Team
• Maintain the hardware asset register and device inventory
• Administer the company’s Mobile Device Management (MDM) platform
• Coordinate hardware refreshes, repairs and returns
• Maintain office networking infrastructure including WiFi, switches, internet connectivity and coordination with third-party providers
• Perform basic maintenance and troubleshooting of office printers, scanners and multifunction devices

SaaS & Systems Administration

• Administer core company systems including Google Workspace, Slack, Asana and other business applications
• Manage user accounts, permissions and access controls
• Support single sign-on (SSO) and multi-factor authentication (MFA) administration
• Maintain software licensing records and assist with renewals
• Support adoption and effective use of company systems
• Create and maintain user guides and knowledge base articles

IT Support

• Act as the primary point of contact for internal IT support requests
• Monitor ticket queues and ensure support requests are resolved within agreed service expectations
• Troubleshoot hardware, software and access issues
• Escalate issues to external vendors where appropriate
• Track service levels and identify recurring issues and improvement opportunities
• Support business continuity and disaster recovery processes laid out by the CTO

Information Security Administration

• Support implementation of company information security policies
• Ensure devices remain patched, protected and compliant with company standards
• Assist with access reviews and user account audits
• Support security awareness initiatives and employee training
• Escalate security concerns and incidents appropriately
• Support the Technology team with evidence collection for ISO 27001 and Cyber Essentials Plus

Vendor & Service Management

• Coordinate with external IT and software providers
• Monitor vendor performance and support issue resolution
• Assist with software procurement and licence management
• Maintain records of suppliers, contracts and renewal dates