OTC Analyst

Your Role

As an OTC Analyst, your daily work will be related to:

Collections Management

• Resolving customer financial inquiries professionally and efficiently
• Managing due and overdue balances through Collections Workflow tools
• Engaging with customers via phone, email, and other communication channels
• Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.)

Financial Reporting & Documentation

• Preparing and distributing customer account statements
• Generating timely reports including Past Due reports and Forecasts
• Creating and maintaining comprehensive desktop procedures

Process Improvement & Collaboration

• Identifying opportunities for continuous process improvement
• Contributing to project teams as needed
• Escalating and following up on issues through appropriate channels
• Ensuring Key Performance Indicators are met and service excellence is maintained
• Collaborating effectively with other departments
• Participating in scheduled conference calls

Your Background

• Bachelor’s degree in Finance, Accounting, or a related field
• Minimum 2 years of relevant work experience
• Proficient knowledge of SAP systems
• Fluent English communication skills, both written and verbal; additional language proficiency is advantageous
• Advanced Excel skills
• Strong analytical abilities and excellent communication skills

Benefits

• Private health care (Signal Iduna) and life insurance for you and your loved ones
• Well-Being Program, including regular webinars, workshops, and networking events
• Hybrid work, with a minimum of 47 remote-work days per year and flexible working hours
• Employee Pension Plan paid by the employer, with an additional 3.5% of each gross salary
• Access to sports groups and a Multisport card