ServiceNow - CMDB System Administrator

ServiceNow - CMDB System AdministratorThis role requires a seasoned professional with extensive experience in managing Configuration Management Database (CMDB) systems. The ideal candidate will possess a Bachelor’s degree in computer science or an equivalent field, and a minimum of 5 years in a similar position. Strong knowledge of CMDB modules is essential.Main Responsibilities:Manage CMDB healthReview the existing configuration: attributes, flow, CIs, Groups, Teams, etc.Prepare the CMDB to enable effective ITSM implementation in ServiceNowImprove business processes and manage continuous improvement projectsPropose automation whenever possibleManage Technical documentationCoordinate upgrades and changes to ServiceNow instanceManage permissions and access (roles, users, and groups)Maintain instance performance through regular checksTroubleshoot day-to-day operations and system issuesDeploy update sets from non-production environmentsSet up automatic notifications and alertsSet up reports and schedule themDevelop and manage a standard load template to import dataProvide process training to business ownersKey Requirements:Minimum 5 years in a similar roleBachelor’s degree in computer science or equivalentStrong knowledge of CMDB modulesNice to Have:Knowledge of ITSM is a strong plusOther Details:This position may involve remote work and offers flexibility in managing the workload. The focus will be on enhancing system performance and improving operational efficiencies.