ServiceNow Developer / Administrator

Quick Facts

• Role: Develop, configure, customize, and administer a production ServiceNow platform
• Focus: ITSM, integrations, ongoing maintenance, security, and stability

Description

You will join a team responsible for ServiceNow development, maintenance, and continuous improvement of a production ServiceNow platform. The role combines building new functionality and integrations with day-to-day administration, optimization, security, and platform stability.

Responsibilities

• Develop, configure, and customize ServiceNow
• Analyze business requirements and propose technical solutions
• Create and deploy new functionality
• Write and implement ServiceNow code
• Test and validate changes
• Collaborate with the ServiceNow Architect and Administrator on development projects
• Perform code reviews and ensure system integrity
• Administer and maintain ServiceNow instances
• Handle platform updates, upgrades, and patch deployments
• Monitor performance and troubleshoot application issues
• Maintain integrations with other systems
• Work with integration technologies (REST, Web Services, SSO, LDAP)
• Analyze and resolve incidents and errors
• Automate and implement standard changes
• Create and update technical documentation, SOPs, user instructions, and knowledge base articles
• Support architecture design and platform growth planning
• Cooperate with teams on security, risk management, and disaster recovery

Requirements

• Practical experience in ServiceNow development and configuration
• Experience administering and maintaining ServiceNow
• Very good knowledge of the ITSM module
• Experience designing solutions on the ServiceNow platform
• Practical integration knowledge: REST API, Web Services, SSO, LDAP
• Experience analyzing requirements and translating business needs into technical solutions
• Knowledge of Service Management
• Experience creating technical documentation and SOPs
• Knowledge of IT security concepts
• Strong ability to diagnose and resolve problems
• Good work organization and independence
• Very good communication skills
• English proficiency for technical documentation and project communication
• Preferred: ServiceNow on-premises experience
• Preferred: Experience maintaining environments including Java, Tomcat, MariaDB
• Preferred: Experience with upgrades, patching, and platform optimization
• Preferred: Knowledge of security and high availability topics

Benefits

• Job stability with long-term projects and collaboration with leading companies
• Flexible employment forms: B2B, employment contract, or contract assignment
• Medicover healthcare (expanded with dental), FitProfit, and English lessons
• F45 gym training in the office
• Internal referral program
• Funding for IT certifications
• Hybrid, remote, or onsite work depending on the project
• Team events and integration trips
• Charity support (e.g., Szlachetna Paczka) and involvement through #PomagamyNexio