ServiceNow Platform Architect

Quick Facts

• Role: ServiceNow Platform Architect
• Work model: Fully remote (from Poland) or hybrid from Warsaw (choose)
• Start: Mid-August 2026

Description

Lead and govern the ServiceNow platform architecture for a major transformation initiative. Define platform architecture and standards to ensure scalability, security, performance, and maintainability, and align solutions with business and enterprise architecture objectives. Drive the platform roadmap, continuous improvement, and automation opportunities while translating business requirements into scalable ServiceNow solutions.

Responsibilities

• Define and govern ServiceNow platform architecture (scalability, security, performance, maintainability)
• Align platform architecture with business objectives and enterprise architecture standards
• Drive platform roadmap; identify automation, standardization, and continuous improvement opportunities
• Establish architecture standards, governance practices, and design review processes
• Lead solution design across ServiceNow modules: ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD
• Own CMDB and CSDM strategy; ensure data quality and platform consistency
• Act as a trusted advisor translating business requirements into scalable ServiceNow solutions
• Collaborate with Platform Owners, Enterprise Architecture, and key stakeholders for strategic platform development

Requirements

• Degree in Computer Science, Information Technology, or related field
• ServiceNow Certified System Administrator (CSA)
• 7+ years of experience with ServiceNow and ServiceNow architecture
• 7+ years of experience in compliance, audit, or regulated environments
• Strong expertise in ServiceNow implementation, best practices, secure integrations, and enterprise workflows
• Experience with platform governance, enterprise architecture, CMDB/CSDM, and design authority processes
• Knowledge of Git, BMC Discovery, and AI capabilities in the ServiceNow ecosystem
• CAD, CIS ITSM, CIS CSM, CIS GRC, CIS SecOps, CTA, or CMA certifications are considered a strong advantage
• Excellent stakeholder management and communication skills; able to translate complex technical concepts into business language
• Professional proficiency in English; German proficiency preferred

Benefits

• Fully remote work from Poland or hybrid from Warsaw (choose)
• Full-time