ServiceNow Solution Architect

Quick Facts

• Role: ServiceNow Solution Architect

Description

We are looking for an experienced ServiceNow Solution Architect to lead the design, governance, and implementation of enterprise-scale ServiceNow solutions. You will define the future ServiceNow architecture, ensuring alignment with business objectives, enterprise architecture standards, and ServiceNow best practices. The role requires deep expertise in CMDB, CSDM, and IT Asset Management (ITAM) to deliver scalable, maintainable, and future-proof solutions.

Responsibilities

• Design end-to-end ServiceNow solutions across multiple modules and business domains
• Define solution architecture, technical designs, data models, and integration patterns
• Ensure solutions are scalable, secure, supportable, and aligned with ServiceNow best practices
• Review and approve technical designs produced by development teams and implementation partners
• Own the architectural vision for ServiceNow data on the platform
• Lead implementation and continuous improvement of the Common Service Data Model (CSDM)
• Define relationships between business services, technical services, service offerings, applications, infrastructure, and assets
• Establish governance and quality standards for configuration and service data
• Architect solutions supporting Software Asset Management (SAM) and Hardware Asset Management (HAM)
• Define integration strategies between ITAM, CMDB, procurement, and discovery tools
• Establish architectural data standards, design principles, and implementation guardrails
• Promote out-of-the-box capabilities and minimize unnecessary customization
• Participate in the Technical Governance Board
• Support platform upgrades and roadmap planning
• Collaborate with business stakeholders, product owners, enterprise architects, and technical teams
• Facilitate workshops to gather requirements and define solution directions
• Provide architectural guidance to developers, administrators, and platform teams
• Manage relationships with implementation partners and vendors

Requirements

• 5+ years of ServiceNow experience
• 2+ years as Solution Architect, Technical Architect, Lead Consultant, or equivalent
• Proven track record delivering ServiceNow solutions in large enterprises
• Experience working in global, multi-stakeholder environments

Mandatory Technical Skills

• Expert-level knowledge of CMDB architecture and governance
• Strong practical experience with ServiceNow CSDM and service modeling
• Strong experience with IT Asset Management (ITAM), including SAM and HAM
• Strong understanding of ServiceNow data model and platform architecture
• Experience with ITSM and related ServiceNow products
• Experience designing integrations using REST APIs, IntegrationHub, MID Server, and related technologies
• Understanding of data governance, identification and reconciliation, and CMDB Health

Benefits

• Employment under an employment contract with a comprehensive benefits package
• Training and development programs and access to an e-learning platform
• Onboarding program with a dedicated Buddy
• Annual company-wide integration event
• Scandinavian organizational culture
• Growth opportunities through internal programs
• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym and corporate sports team
• Coffee/tea and employee parking space
• Extra social benefits, holiday funds, and Christmas gifts
• Employee referral program and charity initiatives
• Bicycle parking and a modern, ergonomic office
• Yoga in the office