New offer - be the first one to apply!

July 21, 2026

Chief of Staff

Senior • On-site

Los Angeles, CA

True Classic is hiring a Chief of Staff to lead the company's most critical, high-impact initiatives across the business. This role is designed for a highly strategic, analytical, and execution-oriented generalist who thrives in ambiguity, operates with extreme ownership, and can drive complex initiatives from problem definition through execution and results.

The Chief of Staff will work directly with the President, CEO, and Chief Transformation Officer to identify, structure, and execute the highest-priority opportunities facing the business at any given moment. Given the company's scale and growth trajectory, this role offers significant autonomy, cross-functional exposure, and the opportunity to shape how the company operates at the highest level.

All roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise.

Areas of Accountability

Executive Priority Initiatives

  • Own and drive the company's highest-priority strategic and operational initiatives from start to finish
  • Translate ambiguous problems into structured workplans with clear success metrics
  • Drive execution across multiple teams and ensure accountability to timelines and results
  • Ensure initiatives move from strategy to measurable impact

Strategic Analysis & Business Problem-Solving

  • Apply a rigorous, first-principles approach to diagnosing opportunities and risks
  • Conduct deep-dive analyses on growth opportunities, operational performance, and new initiatives
  • Develop recommendations grounded in data, customer insight, and financial impact
  • Support decision-making with concise, executive-ready materials

PMO Leadership

  • Coordinate complex, multi-team initiatives across Marketing, Product, Merchandising, Operations, and Finance
  • Establish operating cadences, decision frameworks, and execution rhythms
  • Track and measure impact while proactively resolving risks and dependencies

Executive Operating Rhythm & Leadership Enablement

  • Support leadership meetings, offsites, and company all-hands
  • Ensure strategic priorities are clearly communicated and translated into execution
  • Identify opportunities to improve decision-making and team operations

Example Initiatives

  • Wholesale commercial channel acceleration including pipeline management, sales support, and go-to-market mobilization
  • Operations efficiency and effectiveness across supply chain, warehousing, logistics, and fulfillment
  • Integrated marketing and GTM calendar ownership across campaigns, launches, and promotions
  • Pricing and promotion strategy optimization across omnichannel environments
  • New strategic opportunities focused on growth, margin, or speed

Cross-Functional Collaboration

  • Executive leadership: strategic alignment and decision-making
  • Marketing: channel strategy and performance optimization
  • Merchandising & Product: product strategy and lifecycle management
  • Operations: execution feasibility, speed, and scalability
  • Finance: business case development, ROI tracking, and performance measurement

Qualifications

  • Bachelor's degree required
  • 4–8+ years of experience in consulting, investment banking, or operating roles
  • Experience owning complex initiatives end-to-end
  • Exceptional analytical and problem-solving skills
  • Strong executive communication and interpersonal skills
  • Project management and organizational skills
  • Ability to influence cross-functional stakeholders
  • Entrepreneurial mindset with hands-on execution ability
  • Ability to thrive in fast-paced, ambiguous environments

Preferred Qualifications

  • Experience in consumer, eCommerce, retail, or marketplace businesses
  • Prior Chief of Staff, Strategy & Operations, or Special Projects experience
  • Comfort operating in founder-led environments

Workplace Arrangement

  • 3x/week in-office in Calabasas

Compensation and Benefits

Compensation

  • Competitive salary plus performance-based bonus

Time Off

  • Unlimited PTO and sick time

Health & Wellness

  • Company-paid medical, dental, and vision insurance
  • $100/month Health & Wellness Stipend
  • Free Employee Assistance Program (EAP)

Work & Growth Support

  • $100/month Personal Workspace/Office Stipend

Perks

  • $1,000/year merchandise allowance
  • 401(k) plan with 3% company match

The company is an equal opportunity employer and supports workplace diversity and inclusion.

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Remote

Washington, DC

🏢 Summary: Executive Sales Operations leadership role partnering with the Chief Commercial Officer to drive commercial strategy, forecasting, CRM optimization, and analytics across a high-growth healthcare data business. Owns sales systems, compensation design, forecasting models, and performance reporting while leading a Sales Operations team. Responsible for ensuring operational rigor, technology enablement, and data-driven insights that accelerate revenue growth. 🗂️ Requirements: 10+ years Sales Operations or Strategy experience, 3+ years in senior leadership role, Expertise in Salesforce administration and optimization, Advanced SQL and/or Python proficiency, Experience with BI tools (Tableau, Power BI, or QuickSight), Experience designing sales compensation programs, Familiarity with pharma commercial analytics and RWD/E, Bachelor's degree 📃 Skills: Salesforce, SQL, Python, Tableau, PowerBI, QuickSight, CPQ, CLM, ABM, CRM, Analytics, Forecasting, Compensation 🏢 Description: The Opportunity As Vice President, Sales Operations, you will be a key strategic partner to the Chief Commercial Officer and a driving force behind commercial growth. This role sits at the intersection of strategy, operations and execution, owning the systems, processes and insights that enable the sales organization to perform at its best across commercial and RWD/E business. You will serve as a trusted right hand to the CCO and lead a high-performing Sales Operations team. What You'll Do Chief of Staff to the CCO - Serve as a strategic partner and operational extension of the CCO, helping to drive commercial priorities, prepare for key leadership meetings, and ensure cross-functional follow-through on commercial initiatives - Translate CCO vision into structured plans, track progress against commercial goals, and surface risks and opportunities proactively - Represent the CCO in cross-functional forums as needed and manage key commercial communications Sales Operations - Define and lead the commercial rhythm of business, including forecasting, pipeline management, quota setting, territory planning, renewal strategies, and annual planning - Continuously evolve forecasting methodologies, managing multiple concurrent forecast models including pipeline yield, sales leader call and bottoms-up build - Own and evolve the CRM and broader sales technology stack, driving adoption, automation, and continuous improvement - Identify and implement new technologies and process optimizations to improve sales velocity, efficiency, and win rates - Build, maintain, and automate sales metric pipelines and dashboards, serving as the technical SME on sales analytics - Lead the design and execution of business analytics and reporting cadences - Drive sales enablement initiatives and ensure effective tools, training, and processes - Design and execute sales compensation programs, including quota design and commission calculations - Partner with Finance and Marketing on revenue performance and growth initiatives - Support RFP prioritization decisions and cross-functional coordination across sales, product, legal and subject matter experts - Ensure day-to-day sales operations business continuity across analytics and technologies - Lead, coach, and develop a high-performing Sales Operations team What You'll Bring Required skills and experience - 10+ years of progressive experience in Sales Operations, Strategy, or related field, with at least 3 years in a senior leadership role - Proven ability to serve as a strategic partner to senior commercial leaders - Familiarity with pharma commercial analytics, RWD/E, and life sciences buying cycles - Deep expertise in Salesforce administration and optimization, including integrations, workflows, and process automation - Advanced proficiency in SQL and/or Python for data transformation and metric automation - Expertise in BI tools such as Tableau, Power BI, or QuickSight - Experience designing and managing sales compensation programs, including quota setting and commission calculations - Proven people leadership skills - Ability to navigate ambiguity in a fast-paced, high-growth environment - Bachelor's degree required Desired skills and experience - Advanced degree (MBA or related field) - Experience with CPQ, CLM, or ABM platforms - Salesforce Admin certification Compensation Base salary commensurate with experience: $240,000 - $275,000 plus annual bonus opportunity. Hiring Locations Main office located in Center City, Philadelphia with hybrid model requiring three in-office days per week for local employees. Remote work supported in designated hub locations and approved states, with periodic in-person collaboration requirements. Benefits & Perks - Competitive base salary and annual bonus opportunity - Health, dental, and vision coverage starting on day 1 - 401(k) plan and equity program (equity grants beginning at Director level and above) - Flexible location model with hybrid collaboration - Generous PTO targeted at 4 weeks per year plus paid parental leave - 12 weeks paid parental leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents - Comprehensive onboarding with mentorship and resources - Professional development support including annual budget

Technology

Within

Sales Operation Specialist

Mid

Hybrid

Queens, NY

170,400 - 198,000 USD/yr

🏢 Summary: Sales Operations Specialist role focused on revenue enablement, RFP and pitch management, pipeline optimization, sales content development, and cross-functional sales and marketing operations support. The position supports business development growth through lead generation, event activation, reporting, and sales enablement infrastructure in a digital marketing environment. Includes competitive compensation, hybrid work, professional development, and comprehensive benefits. 🗂️ Requirements: 2–6+ years in revenue enablement, sales enablement, or business development operations, Experience in digital marketing or agency environment, Expertise managing RFP and pitch processes, Knowledge of B2B sales funnels and lead generation strategies, Experience driving cross-functional revenue initiatives, Project management skills, Organizational skills, Stakeholder management skills, Communication skills, Ability to manage multiple priorities, Self-starter mindset 📃 Skills: Salesforce, Asana, ChatGPT, AwesomeTable, CassidyAI, Excel, B2B, RFP, CRM, Sales, Marketing, Reporting, Analytics 🏢 Description: About the Role: WITHIN is seeking a Sales Operation Specialist to build and scale the revenue enablement function across the full business development lifecycle. This role sits at the intersection of Sales, Marketing, and Revenue Operations, ensuring teams are equipped with the processes, content, and insights needed to drive consistent pipeline growth and revenue impact. You will own and optimize how new business is brought to market—from RFP strategy and pitch development to outbound/inbound lead generation support, event activation, and sales material development. This role requires a highly organized operator with strong strategic instincts who can both execute and elevate revenue-driving initiatives. Responsibilities include, but are not limited to: Revenue Strategy & Pipeline Enablement - Partner with Sales, Marketing, and Revenue Operations to drive alignment across pipeline generation and revenue growth initiatives - Support and operationalize outbound and inbound lead generation efforts, including outreach coordination, targeting strategy, and follow-up workflows - Help define and improve processes that increase conversion across the business development funnel - Track, analyze, and report on pipeline performance and enablement impact, identifying opportunities for optimization RFP, Pitch & Sales Enablement Leadership - Own and quarterback the end-to-end RFP and audit process, ensuring high-quality, strategic, and timely deliverables - Lead cross-functional collaboration to develop pitch narratives, presentations, and responses that differentiate the company in market - Provide strategic input to senior sales leadership on positioning, packaging, and go-to-market approaches - Continuously refine RFP and pitch materials based on performance, learnings, and evolving capabilities Event & Pre-Sales Activation - Own pre-event revenue activation strategies for key conferences and industry moments - Develop and execute outreach plans to drive meeting volume and qualified pipeline ahead of events - Coordinate cross-functional efforts to ensure sales teams are equipped with the right messaging, materials, and targets - Drive post-event follow-up processes to maximize conversion of event-driven opportunities Marketing & Content Enablement - Partner closely with Marketing to develop and deploy revenue-driving assets, including case studies, thought leadership, and campaign support materials - Own the development, organization, and evolution of all sales materials (decks, case studies, one-pagers, FAQs, etc.) - Ensure all materials reflect current positioning, capabilities, and proof points aligned to growth priorities - Identify content gaps and proactively drive creation of materials that support pipeline generation Sales Operations & Enablement Infrastructure - Build and maintain a centralized repository for RFP responses, FAQs, and sales materials to improve efficiency and consistency - Collaborate with Revenue Operations to refine sales processes, tools, and methodologies - Evaluate and implement enablement tools that improve team productivity and output quality - Lead ongoing sales training and enablement programs, including onboarding materials and continuous learning initiatives - Oversee contract organization and documentation workflows across platforms Must Have Qualifications/Experience - 2–6+ years of experience in revenue enablement, sales enablement, or business development operations within a digital marketing or agency environment - Strong expertise in managing and improving the RFP and pitch process - Proven ability to drive cross-functional initiatives that impact pipeline and revenue growth - Strong understanding of B2B sales funnels, lead generation strategies, and conversion metrics - Exceptional project management and organizational skills, with the ability to manage multiple high-priority workstreams - Excellent communication and stakeholder management skills, including experience working with senior leadership - Self-starter mindset with the ability to identify gaps and proactively build solutions Nice to Have Qualifications/Experience - Experience supporting or executing outbound/inbound lead generation and event-driven pipeline strategies - Familiarity with sales enablement and marketing tools (Asana, Salesforce, Cassidy AI, ChatGPT, AwesomeTable, etc.) - Experience working closely with marketing teams on content strategy and campaign execution - Experience building or managing content repositories or knowledge hubs - Exposure to data analysis and reporting tied to pipeline performance and sales effectiveness Interview Process - Excel knowledge and typing test Benefits - Unlimited vacation policy - Monthly phone stipend - Comprehensive medical, dental, and vision insurance options - 401(K) plan with matching - Dog friendly office - Hybrid work opportunity - Professional Development Program - Seamless allowance Compensation Total compensation based on education, experience, and skills level: $60,000–$126,658 Level 1 - $60,000–$87,600 Entry Level - Meets qualifications on a minimum basis Level 2 - $87,600–$115,200 Developing Level - Meets qualifications on a modest basis Level 3 - $115,200–$142,800 Junior Level - Exceeds qualifications on a moderate basis Level 4 - $142,800–$170,400 Middle Level - Exceeds qualifications on a strong basis Level 5 - $170,400–$198,000 Advanced Level - Exceeds qualifications on an extensive or advanced basis AI-Assisted Screening Notice As part of the initial application review process, an AI-assisted tool may be used to compare skills and job titles from resumes with the requirements of the role. The tool evaluates information based on contextual relevance and is used only to support the manual review process. It is not used to make hiring decisions.

Technology

Tesco Technology

Senior Product Manager (Colleague Facts – Enabling Functions)

Senior

Hybrid

Krakow, Poland

25,000 - 32,000 PLN

🏢 Summary: Strategic Product Manager role focused on owning and driving the vision, roadmap, and delivery of complex enterprise APIs within a large-scale e-commerce environment. The position involves leading cross-functional teams, shaping API strategy, and ensuring high performance, reliability, and adoption. You will work in an agile setting to deliver MVPs, optimize API performance, and maximize business value. 🗂️ Requirements: Proven experience in product management for complex enterprise APIs, Experience defining and articulating product strategy aligned with business and customer value, Strong knowledge of agile methodologies and sprint planning, Ability to create MVPs, run experiments, and analyze data for decision-making, Technical acumen to collaborate with engineering and estimate complexity, Understanding of API performance, reliability, security, and technical debt, Experience managing external agencies and cross-functional stakeholders, Ability to prioritize backlog and make data-driven decisions 📃 Skills: API, Agile, Scrum, MVP, ProductManagement, Backlog, Roadmapping, DataAnalysis, StakeholderManagement, TechnicalDebt, Microservices, Ecommerce 🏢 Description: About the role Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, in store, on the move … anywhere in their world. With our unrivalled physical and digital assets and an ambitious investment programme, we aim to become the world's best multi-channel retailer. Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation, evolving our product development process and transforming our technology to become the world’s leading e-commerce business. We need people who share our ambition to deliver for our customers. We want passionate, talented and hardworking individuals willing to take the initiative and drive us forwards. In return we offer a huge challenge, strong support, a great team, an excellent benefit package, and significant career development opportunities. Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come. What is in it for you Hybrid working We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a career, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. This role requires you to be based in or near Kraków, as you will spend 60% (3 days) of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Benefits Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with (for all): Permanent contract from the go – as a sign of our trust in your abilities MacBook as your tool for work Learning opportunities - certified technical training and learning platforms like Udemy Referral Bonus Sports activities with a personal trainer in the office Additional 4 days of paid leave to support your well-being and family life Up to 20% yearly salary bonus – based on both individual and business performance Private healthcare (LuxMed) Cafeteria & Multisport Supporting those, who are not yet eligible for full holiday entitlement, by expanding their pool from 20 to 25 days IP Tax Deductible Costs If that sounds exciting, then we'd love to hear from you! Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. You will be responsible for Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures: Have complete ownership of a complex, strategic enterprise API involving multiple internal / external stakeholders and drive the Product strategy and execution for those APIs. Work with your team and stakeholders to align the strategic priorities, dependencies and roadmap across your product. Quickly build domain knowledge and assess new opportunities (gathering ideas, research, carrying out analysis, refining and prioritising new requirements). Steer sprint / release planning sessions in conjunction with engineering counterparts to effectively deliver maximum business value with the least effort. Identify and drive improvements in the way API performance and service levels are measured to ensure quality, reliability and security. Lead discovery work around minimum viable products (MVP) for new features, collaborating with delivery teams and internal / external stakeholders to prototype and validating MVPs. Help the delivery team in breaking down complex pieces of work and create epics and stories to break down large programmes into smaller, deliverable chunks of value that can be delivered faster. Provide leadership and direction to cross-functional delivery teams on short-term tasks / near-term priorities. Provide support and coaching to Product Managers as well as peers. Be accountable for the performance / adoption of the APIs and work towards increasing the customer base. Contribute towards hiring / building a great pool of Product Managers for the Colleague Transformation team and the wider Tesco product function. This role will best suit an individual who enjoys working as part of a team, is well organised and pragmatic, a lateral thinker with an inquisitive mind and motivated to make change things for the better and, most importantly, puts our customers first. You will need Mandatory skills You’ll need to have demonstrated experience of: Articulating a complex product strategy in terms of consumer and business value. Experience and understanding of agile techniques to deliver world beating products Thinking at a conceptual level across a number of platforms Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience. Experience managing work completed from external agencies to ensure the highest standards are met. The ability to influence without authority. Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions. Product management best practice and methodologies and strong technical acumen. Technical competence to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested. Understanding the impact tech debt is causing, and the value tech upgrades can bring in, and can hold objective conversations with your technology counterparts to prioritize it during any sprint. Prioritising and decision-making skills, demonstrating experience of having made good decisions / judgements around business priorities and resource allocation. Nice to have skills: Flexibility, ability to plan and organise, responsiveness, creativity, self-starter. Able to build solid working relationships with peers and senior leadership. Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. The successful candidate will have a tenacious can-do, will-do mentality. Whilst being personally robust and willing to challenge the status quo, you will work closely with other team members and must be able to bring people on a journey with you. Unsure if you fit all the criteria? Apply and give us the chance to evaluate your potential – you could be the perfect fit! About us Tesco is a leading multinational retailer, with more than 330 000 colleagues. Our software is used by millions of people across several countries every day. Whether it’s the tills and websites our customers use, or the systems our colleagues and partners use, you’ll play your part in keeping it running like a well-oiled machine. And when a business problem pops up? You and the creative minds in our team will be challenged to solve it. As Tech Hub we cooperate within the group of Tesco Technology Hubs located in the UK, Poland, Hungary, Czech Republic and India. Want to get to know us better? Watch our team talk about our culture – YouTube What our colleagues like the most at Tesco: We develop our own products We make an impact; large scale of operation Accountability and respect are given to us We cooperate and support each other There are great colleagues who are divided into small teams here We can develop and learn new things Discover how our colleagues shape Tesco’s tomorrow .

Technology

Proof

Client Service Operations Manager

Mid

On-site

Southfield, MI

80 - 100 USD/yr

🏢 Summary: Full-time Operations Manager role leading a client service delivery team in a legal-tech environment, focused on KPI ownership, team leadership, operational quality, and client experience. The position involves managing specialists, handling escalations, improving workflows, and using data-driven decision making in SLA-driven operations. The role includes health benefits, flexible time off, and an $80k–$100k salary range. 🗂️ Requirements: 4+ years of operations experience, 2+ years of direct team management experience, Experience in service-delivery, legal services, or SLA-driven environments, Experience managing team KPIs and operational improvements, Performance management experience, Excel proficiency, Experience with BI tools, Strong analytical skills, Strong written and verbal communication skills, Availability for full-time in-person work, Availability during business hours with flexibility for escalations 📃 Skills: Excel, Omni, Looker, Slack, Spreadsheets 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Operations Manager runs a service-delivery team end-to-end — directly managing Specialists, and accountable for the team's KPIs, client experience, and people development. The defining shift from Senior Specialist to Manager is people leadership; everything else in this role is downstream of doing that well. The role is evaluated against Proof's competency framework, organized into three areas: Execution & Quality, Technical Expertise, and Communication & Collaboration. COMPETENCY FRAMEWORK Execution & Quality - Critical Thinking & Problem Solving: Diagnose at the team and workflow level — distinguish one-off issues from systemic ones. Decide under uncertainty and document reasoning so calls are auditable. Own root-cause analysis through to verification. Escalations come with a recommendation. - Inquisitive: Ask why your team's metrics moved, not just whether they hit. Pull threads on weak signals before they become problems. - Proactive: Anticipate problems before they hit — capacity, volume spikes, client risk, talent gaps — and bring them up with proposed fixes, not just warnings. - Resourceful: Solve with what you have. Build team-level fixes that don't require new budget or new tools. Leverage peers and other teams effectively to unblock your team. - Owner Mindset: Held accountable for the team's KPIs, people, and escalations. Surface blockers with proposed solutions. - Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients. Build operational empathy on the team. - Responsible / Reliable: Do what you say you're going to do; the team plans against your commitments. Own mistakes without deflection. Close loops without being chased. - Flexible / Adaptable: Translate organizational change into clear team direction within days, not weeks. Stay steady during incidents and reorganizations — the team's stress tracks below your own. - Attention to Detail: Held accountable for the team's escape rate. Own the QA program: what gets checked, how often, by whom. Spot quality drift in trend data before it shows up in client complaints. Technical Expertise - Computer Proficient: Fluent in the team's full tool stack — Proof platform, Omni, spreadsheets, Slack workflows. Set the standard for tool fluency on the team. - Data Acumen: Fluent in Omni and Excel; pull and act on team-level data without waiting for someone to build the report. Define and track KPIs that matter; push back on vanity metrics. Present data clearly to leadership and the team. - Legal Document Knowledge: Accountable for the team's compliance with service-of-process and affidavit requirements. Partner with Legal Operations on ambiguous interpretations. - Service Specialist Craft: Accountable for the team's research and craft quality — not personally executing the hard cases. Own the team's server-network relationships and the pricing/assignment framework. Coach Specialists through their hardest interactions. Communication & Collaboration - Mentorship & People Leadership: Directly manage Specialists; own hiring, onboarding, performance reviews, coaching, promotions, PIPs, and terminations. Run bi-weekly 1:1s with Senior Specialists and monthly 1:1s with team members. Develop at least one Senior Specialist toward the next level at all times. - Effective Communication: Set the communication standard for your team. Deliver hard feedback directly. Handle high-stakes client escalations end-to-end. Document decisions so the team can operate without you in the room. - Collaborative: Build strong relationships with peer Managers in CS, Sales, Product, and Marketplace. Resolve cross-team friction at your level. Treated as a thought partner, not just an executor. - Approachable: The team — and people from other teams — bring problems to you early because you're seen as steady and fair. Available without becoming a bottleneck. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) - Team SLA attainment and quality metrics are stable or improving across 3+ consecutive quarters - At least one Senior Specialist is on a documented development plan toward the next level - Client escalations are trending down; root-cause patterns are being addressed systemically - Cross-functional partners describe you as a thought partner, not just an executor - The team operates predictably during your time off — the systems hold it together, not your direct involvement QUALIFICATIONS - 4+ years of operations experience with 2+ years directly managing a team; service-delivery, legal services, or regulated/SLA-driven environments preferred - Demonstrated track record of owning and improving team KPIs — you can talk concretely about what you changed and what moved - Direct performance management experience: hiring, coaching, PIPs, terminations - Strong analytical skills; comfortable in Excel and a BI tool (Omni, Looker, or similar) without analyst support for routine questions - Excellent written and verbal communication; comfortable representing Operations in front of clients and cross-functional leadership - Knowledge of service of process or legal services regulations a plus; NY rules a plus ROLE DETAILS - Full-time, in-person, Southfield office - Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them - Health benefits including vision and dental; flexible time off - Salary Range $80-$100k E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Technology

PermitFlow

Enterprise Sales Manager

Senior

Hybrid

New York City, NY

165,000 - 231,996 USD/yr

🏢 Summary: Enterprise Sales Manager role leading a team of enterprise Account Executives to drive revenue growth, manage complex $1M+ SaaS deals, and scale a repeatable enterprise sales motion in the construction-tech market. The position focuses on forecasting, pipeline management, executive-level selling, and cross-functional collaboration to win and expand large national and roll-up accounts. This is a high-impact leadership opportunity in a fast-growing AI-driven SaaS environment. 🗂️ Requirements: 5+ years enterprise SaaS sales experience, 1–2+ years sales management or team-lead experience, Experience leading complex $1M+ enterprise deals, Experience scaling sales teams and exceeding revenue targets, Fluency in CRM systems and sales automation tools, Ability to manage forecasting and pipeline accuracy, Experience building ROI-driven business cases, Construction-tech or adjacent industry experience (preferred) 📃 Skills: SaaS, CRM, Salesforce, Automation, Analytics, AI 🏢 Description: PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country. Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization. We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. Why PermitFlow Wants You We're looking for an Enterprise Sales Manager to lead a team of enterprise Account Executives that wins at the highest levels of construction-tech. Reporting to the Enterprise Sales Director, you'll own day-to-day execution and revenue for your team and book of accounts, while helping execute the enterprise playbook in a massive, fragmented market. This role requires creativity, grit, operational excellence, and a hands-on coaching style. You thrive in fast-growing environments disrupting an entire industry, you take a thoughtful approach to developing talent, and you lead from the front in complex, multi-stakeholder deals ($1M+ in scope). This is a high-stakes, high-upside opportunity to help scale PermitFlow's enterprise motion. What You'll Do Own revenue, forecasting, and day-to-day execution for your team of enterprise Account Executives and assigned accounts, leveraging data to inform tactics Report to the Enterprise Sales Director and help execute the segment-wide strategy with a consistent, repeatable enterprise motion Recruit, lead, coach, and develop your team of enterprise Account Executives — driving performance management, career development, and a high-accountability, high-trust culture Help refine and reinforce repeatable, scalable sales processes that standardize PermitFlow's enterprise motion Lead and coach the team through complex, multi-threaded deals with executives, operators, and procurement across multiple business units and PE roll-up accounts Drive both net-new logo acquisition and expansion within existing roll-up and national accounts, converting pilots into multi-division, enterprise-wide partnerships Partner cross-functionally (Solutions, CS, Product, Marketing, SDR, RevOps) to scope solutions, align the sales process with customer success, and ensure successful outcomes Build and review ROI-driven business cases that resonate with C-suite and board-level stakeholders Maintain forecasting accuracy, pipeline hygiene, and deal visibility across long enterprise sales cycles Surface field and customer insights to the Enterprise Sales Director and GTM leadership to inform the enterprise roadmap and go-to-market strategy Leverage automation, modern sales tooling, and AI-driven tools to streamline processes, optimize performance, and increase conversion Travel as needed for customer meetings and conferences Who You Are Emerging Sales Leader: 5+ years in enterprise SaaS sales, with 1–2+ years of management or team-lead experience (player-coach background a plus) Builder of Teams & Systems: Track record of scaling sales teams, building repeatable systems, and consistently exceeding ambitious revenue targets Strategic Seller: Skilled at navigating executive relationships, procurement, and multi-division rollouts; comfortable leading deals over $1M+ Industry Knowledge: Construction-tech experience strongly preferred; experience with home services contractors, GCs, developers, or adjacent industries (PropTech, InsurTech, Field Service software) a plus Data-Driven Operator: Fluent in CRM systems, sales automation tools, and performance analytics; turns complexity into clear, actionable plans Problem-Solver & Storyteller: Surfaces operational pain points and builds compelling, ROI-backed business cases Cross-Functional Partner: Builds senior-level relationships quickly and effectively, especially with Product and Marketing Mission-Driven: Energized by transforming how infrastructure gets built and scaling technology in one of the largest industries in the world. Growth mindset, bias for action, and a love for innovation. How Success Will Be Measured Your team's attainment against enterprise revenue and pipeline targets New logo acquisition and expansion within your assigned accounts Contribution to repeatable, scalable sales processes that inform PermitFlow's enterprise motion Strength of executive relationships and the team's ability to navigate PE roll-up strategies Hiring, retention, and development of a high-performing enterprise sales team Effective execution of the Enterprise Sales Director's strategy across your team What We Offer (Full-Time Roles Only) Competitive salary and meaningful equity in a high-growth company 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA 401(k) savings plan Unlimited PTO and paid family leave Home office & equipment stipend Daily in-office lunch and dinner provided Commuter benefits (pre-tax transit and parking) PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs. Compensation Range: $165K - $232K