Enterprise Sales Manager

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: This role leads AI-driven transformation across enterprise business applications, focusing on automating complex workflows and enhancing data integrity within platforms like Salesforce and FinancialForce. The position combines strategic product ownership with hands-on GenAI prototyping to validate and scale AI solutions in real-world business processes. It bridges AI capabilities with enterprise systems to drive operational efficiency and clarity for engineering teams. 🗂️ Requirements: 8+ years of Product Management experience in Enterprise Applications or Business Systems, Proven delivery experience within Salesforce, FinancialForce, or Namely ecosystems, Hands-on experience using GenAI tools to build functional prototypes, Understanding of LLM limitations and RAG integration in business workflows, Deep experience with Salesforce AI (Einstein) or Namely, Experience with Order-to-Cash (O2C) processes and revenue operations 📃 Skills: AI, GenAI, LLM, RAG, Salesforce, Einstein, FinancialForce, Namely, Cursor, Replit, APIs, O2C 🏢 Description: Staff Product Manager, Enterprise Business Applications (Hybrid 2-3 days per week onsite) Overview: This role leads the application of AI across Weedmaps’ enterprise systems, combining product ownership with hands-on experimentation to transform how business processes operate. The individual will prototype, validate, and scale AI-driven solutions across Salesforce, FinancialForce, and other platforms, focusing on automating complex workflows and improving data consistency. Success in this role requires both strategic judgment and technical fluency—using AI-native tools to rapidly test ideas and drive clarity for engineering teams. This role is a critical bridge between emerging AI capabilities and real-world business impact. The impact you'll make: Enterprise AI Roadmap: Own a roadmap that prioritizes AI-powered enhancements specifically for SaaS Ecosystems (Salesforce, FinancialForce, Namely) and internal business process automation Workflow Integration: Partner with business units to identify manual bottlenecks in Finance, HR, and Sales applying AI to automate complex Order-to-Cash processes, etc. Implementation Prototyping: Use AI-native tools (Cursor, Replit) to build and iterate on functional prototypes that validate how AI agents interact with standard and proprietary enterprise APIs Operational Standards: Define 'Error Budgets' and accuracy standards for AI outputs within business-critical systems, ensuring brand voice and data integrity are maintained Golden Set Curation: Create and version-control "Golden Sets"—definitive datasets derived from our internal enterprise data—to grade AI performance in real-world business scenarios What you've accomplished: Experience: Staff level: 8+ years; Principal level: 12+ years of experience in Product Management for Enterprise Applications or Business Systems Analyst Domain Expertise: Proven track record of delivering high-impact features within SFDC, FinancialForce, or Namely ecosystems Technical Literacy: Mandatory hands-on experience using GenAI tools (vibe-coding) to turn prompts into small prototypes in a constrained environment, then use that artifact to validate requirements and reduce ambiguity for Engineering AI Application: Understanding of LLM constraints (context windows, hallucinations) specifically as they relate to integrating RAG implementations into functional business workflows Platform Mastery: Deep experience with Salesforce AI (Einstein) or Namely Business Transformation: Knowledge of Order-to-Cash (O2C) transformation and revenue operations The base pay range for this position is $194,200 - $214,704 per year 2026 US Benefits for Full Time, Regular Employees: Physical Health (Medical, Dental & Vision) 100% employer-paid premium for employees Up to 80% coverage for dependents Company HSA contribution with the High Deductible Health Plan 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution) Basic Life, Voluntary Life and AD&D Insurance options Supplemental, voluntary benefits Student Loan Repayment/529 Education Savings with a monthly company contribution FSA (Medical, Dependent, Transit and Parking) Voluntary Life and AD&D Insurance Critical Illness Insurance Accident Insurance Short- and Long-term Disability Insurance Pet Insurance Identity theft protection Legal access to a network of attorneys PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown) Paid parental leave Why Work at Weedmaps? Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it. You too can have a hand in shaping the industry’s future; ready to roll with us? See how we’ve grown—our journey, leadership team, and what’s next at Weedmaps.com/corporate About Weedmaps: Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide. “Freedom to choose. Freedom to access. Freedom to enjoy.” Notice to prospective Weedmaps job applicants: Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following: Our recruiters will always communicate with candidates through an @weedmaps.com email address. CORRECT: jlebowski@weedmaps.com INCORRECT: jlebowski@gmail.com Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps. If you are interested in a role at Weedmaps, please apply through our established channels. Weedmaps Careers Page or LinkedIn If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us! Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.

🏢 Summary: Hybrid Staff Product Manager role leading the application of AI across enterprise business systems, driving automation and data integrity within Salesforce, FinancialForce, and related SaaS platforms. The position combines strategic product ownership with hands-on GenAI prototyping to validate and scale AI-driven workflow solutions. Focused on integrating LLM and RAG capabilities into real-world business processes such as Order-to-Cash. 🗂️ Requirements: 8+ years Product Management for Enterprise Applications or Business Systems, Experience delivering features within Salesforce, FinancialForce, or Namely ecosystems, Hands-on GenAI prototyping using AI-native tools, Understanding of LLM constraints and RAG integration in business workflows, Deep experience with Salesforce AI (Einstein) or Namely, Knowledge of Order-to-Cash (O2C) and revenue operations, Ability to define AI accuracy standards and error budgets, Experience building prototypes integrating enterprise APIs 📃 Skills: Salesforce, FinancialForce, Namely, Einstein, GenAI, LLM, RAG, APIs, Cursor, Replit 🏢 Description: Staff Product Manager, Enterprise Business Applications (Hybrid 2-3 days per week onsite) Overview: This role leads the application of AI across Weedmaps’ enterprise systems, combining product ownership with hands-on experimentation to transform how business processes operate. The individual will prototype, validate, and scale AI-driven solutions across Salesforce, FinancialForce, and other platforms, focusing on automating complex workflows and improving data consistency. Success in this role requires both strategic judgment and technical fluency—using AI-native tools to rapidly test ideas and drive clarity for engineering teams. This role is a critical bridge between emerging AI capabilities and real-world business impact. The impact you'll make: Enterprise AI Roadmap: Own a roadmap that prioritizes AI-powered enhancements specifically for SaaS Ecosystems (Salesforce, FinancialForce, Namely) and internal business process automation Workflow Integration: Partner with business units to identify manual bottlenecks in Finance, HR, and Sales applying AI to automate complex Order-to-Cash processes, etc. Implementation Prototyping: Use AI-native tools (Cursor, Replit) to build and iterate on functional prototypes that validate how AI agents interact with standard and proprietary enterprise APIs Operational Standards: Define 'Error Budgets' and accuracy standards for AI outputs within business-critical systems, ensuring brand voice and data integrity are maintained Golden Set Curation: Create and version-control "Golden Sets"—definitive datasets derived from our internal enterprise data—to grade AI performance in real-world business scenarios What you've accomplished: Experience: Staff level: 8+ years; Principal level: 12+ years of experience in Product Management for Enterprise Applications or Business Systems Analyst Domain Expertise: Proven track record of delivering high-impact features within SFDC, FinancialForce, or Namely ecosystems Technical Literacy: Mandatory hands-on experience using GenAI tools (vibe-coding) to turn prompts into small prototypes in a constrained environment, then use that artifact to validate requirements and reduce ambiguity for Engineering AI Application: Understanding of LLM constraints (context windows, hallucinations) specifically as they relate to integrating RAG implementations into functional business workflows Platform Mastery: Deep experience with Salesforce AI (Einstein) or Namely Business Transformation: Knowledge of Order-to-Cash (O2C) transformation and revenue operations The base pay range for this position is $177,441 - $193,800 per year 2026 US Benefits for Full Time, Regular Employees: Physical Health (Medical, Dental & Vision) 100% employer-paid premium for employees Up to 80% coverage for dependents Company HSA contribution with the High Deductible Health Plan 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution) Basic Life, Voluntary Life and AD&D Insurance options Supplemental, voluntary benefits Student Loan Repayment/529 Education Savings with a monthly company contribution FSA (Medical, Dependent, Transit and Parking) Voluntary Life and AD&D Insurance Critical Illness Insurance Accident Insurance Short- and Long-term Disability Insurance Pet Insurance Identity theft protection Legal access to a network of attorneys PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown) Paid parental leave Why Work at Weedmaps? Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it. You too can have a hand in shaping the industry’s future; ready to roll with us? See how we’ve grown—our journey, leadership team, and what’s next at Weedmaps.com/corporate About Weedmaps: Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide. “Freedom to choose. Freedom to access. Freedom to enjoy.” Notice to prospective Weedmaps job applicants: Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following: Our recruiters will always communicate with candidates through an @weedmaps.com email address. CORRECT: jlebowski@weedmaps.com INCORRECT: jlebowski@gmail.com Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps. If you are interested in a role at Weedmaps, please apply through our established channels. Weedmaps Careers Page or LinkedIn If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us! Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.

🏢 Summary: Full-time Operations Manager role leading a client service delivery team in a legal-tech environment, focused on KPI ownership, team leadership, operational quality, and client experience. The position involves managing specialists, handling escalations, improving workflows, and using data-driven decision making in SLA-driven operations. The role includes health benefits, flexible time off, and an $80k–$100k salary range. 🗂️ Requirements: 4+ years of operations experience, 2+ years of direct team management experience, Experience in service-delivery, legal services, or SLA-driven environments, Experience managing team KPIs and operational improvements, Performance management experience, Excel proficiency, Experience with BI tools, Strong analytical skills, Strong written and verbal communication skills, Availability for full-time in-person work, Availability during business hours with flexibility for escalations 📃 Skills: Excel, Omni, Looker, Slack, Spreadsheets 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Operations Manager runs a service-delivery team end-to-end — directly managing Specialists, and accountable for the team's KPIs, client experience, and people development. The defining shift from Senior Specialist to Manager is people leadership; everything else in this role is downstream of doing that well. The role is evaluated against Proof's competency framework, organized into three areas: Execution & Quality, Technical Expertise, and Communication & Collaboration. COMPETENCY FRAMEWORK Execution & Quality - Critical Thinking & Problem Solving: Diagnose at the team and workflow level — distinguish one-off issues from systemic ones. Decide under uncertainty and document reasoning so calls are auditable. Own root-cause analysis through to verification. Escalations come with a recommendation. - Inquisitive: Ask why your team's metrics moved, not just whether they hit. Pull threads on weak signals before they become problems. - Proactive: Anticipate problems before they hit — capacity, volume spikes, client risk, talent gaps — and bring them up with proposed fixes, not just warnings. - Resourceful: Solve with what you have. Build team-level fixes that don't require new budget or new tools. Leverage peers and other teams effectively to unblock your team. - Owner Mindset: Held accountable for the team's KPIs, people, and escalations. Surface blockers with proposed solutions. - Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients. Build operational empathy on the team. - Responsible / Reliable: Do what you say you're going to do; the team plans against your commitments. Own mistakes without deflection. Close loops without being chased. - Flexible / Adaptable: Translate organizational change into clear team direction within days, not weeks. Stay steady during incidents and reorganizations — the team's stress tracks below your own. - Attention to Detail: Held accountable for the team's escape rate. Own the QA program: what gets checked, how often, by whom. Spot quality drift in trend data before it shows up in client complaints. Technical Expertise - Computer Proficient: Fluent in the team's full tool stack — Proof platform, Omni, spreadsheets, Slack workflows. Set the standard for tool fluency on the team. - Data Acumen: Fluent in Omni and Excel; pull and act on team-level data without waiting for someone to build the report. Define and track KPIs that matter; push back on vanity metrics. Present data clearly to leadership and the team. - Legal Document Knowledge: Accountable for the team's compliance with service-of-process and affidavit requirements. Partner with Legal Operations on ambiguous interpretations. - Service Specialist Craft: Accountable for the team's research and craft quality — not personally executing the hard cases. Own the team's server-network relationships and the pricing/assignment framework. Coach Specialists through their hardest interactions. Communication & Collaboration - Mentorship & People Leadership: Directly manage Specialists; own hiring, onboarding, performance reviews, coaching, promotions, PIPs, and terminations. Run bi-weekly 1:1s with Senior Specialists and monthly 1:1s with team members. Develop at least one Senior Specialist toward the next level at all times. - Effective Communication: Set the communication standard for your team. Deliver hard feedback directly. Handle high-stakes client escalations end-to-end. Document decisions so the team can operate without you in the room. - Collaborative: Build strong relationships with peer Managers in CS, Sales, Product, and Marketplace. Resolve cross-team friction at your level. Treated as a thought partner, not just an executor. - Approachable: The team — and people from other teams — bring problems to you early because you're seen as steady and fair. Available without becoming a bottleneck. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) - Team SLA attainment and quality metrics are stable or improving across 3+ consecutive quarters - At least one Senior Specialist is on a documented development plan toward the next level - Client escalations are trending down; root-cause patterns are being addressed systemically - Cross-functional partners describe you as a thought partner, not just an executor - The team operates predictably during your time off — the systems hold it together, not your direct involvement QUALIFICATIONS - 4+ years of operations experience with 2+ years directly managing a team; service-delivery, legal services, or regulated/SLA-driven environments preferred - Demonstrated track record of owning and improving team KPIs — you can talk concretely about what you changed and what moved - Direct performance management experience: hiring, coaching, PIPs, terminations - Strong analytical skills; comfortable in Excel and a BI tool (Omni, Looker, or similar) without analyst support for routine questions - Excellent written and verbal communication; comfortable representing Operations in front of clients and cross-functional leadership - Knowledge of service of process or legal services regulations a plus; NY rules a plus ROLE DETAILS - Full-time, in-person, Southfield office - Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them - Health benefits including vision and dental; flexible time off - Salary Range $80-$100k E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

🏢 Summary: Buyer Planner II supports procurement, inventory planning, and supplier coordination for regulated pharmaceutical manufacturing operations. The role focuses on maintaining material availability, optimizing supply chain performance, and improving operational efficiency using AI-enabled forecasting, ERP systems, and procurement analytics tools. Candidates should have experience in purchasing or supply chain operations within manufacturing or healthcare environments. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations, Business Administration, Finance, or related field, Minimum 3 years of purchasing, procurement, inventory planning, or supply chain experience, Experience in manufacturing, healthcare, pharmaceutical, or regulated environments, Proficiency with ERP systems and procurement platforms, Experience with inventory management and forecasting tools, Ability to manage supplier coordination and purchasing operations, Analytical problem-solving and risk management skills, Ability to collaborate across Manufacturing, Planning, Warehouse, Quality, and Finance teams 📃 Skills: ERP, Procurement, Inventory, Forecasting, Analytics, Automation, SupplyChain, Planning, Reporting, AI 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, the organization focuses on personalized medicine and pharmaceutical manufacturing. POSITION SUMMARY Buyer Planner II drives material availability, inventory optimization, and supply continuity supporting expanding 503A and 503B operations. This role owns purchasing execution, demand alignment, supplier coordination, inventory planning, and operational responsiveness ensuring uninterrupted manufacturing, service reliability, and scalable business growth. Leveraging AI-enabled forecasting, inventory analytics, workflow automation, and procurement insights, the position improves decision-making speed, purchasing accuracy, operational visibility, and supply chain efficiency across regulated environments. RESPONSIBILITIES Procurement Operations - Execute purchasing activities, supplier coordination, purchase order management, and material tracking supporting uninterrupted manufacturing operations and inventory availability. - Utilize AI-enabled forecasting, workflow automation, and procurement analytics tools to improve purchasing accuracy and accelerate transaction processing. - Manage inventory replenishment activities, demand alignment, and planning coordination supporting operational continuity and production schedules. - Apply AI-assisted forecasting, inventory analytics, and digital planning tools to reduce shortages and improve material availability. - Partner with suppliers, warehouse teams, manufacturing operations, and planning stakeholders to maintain supply continuity and resolve material challenges proactively. Operational Excellence - Identify supplier risks, inventory vulnerabilities, and operational disruptions impacting manufacturing continuity, customer service, or procurement performance. - Utilize AI-enabled analytics, predictive insights, and trend monitoring tools to strengthen contingency planning and reduce operational interruptions. - Evaluate procurement workflows, purchasing activities, and operational processes to identify opportunities improving efficiency and scalability. - Apply AI-powered automation, digital procurement systems, and continuous improvement methodologies to reduce inefficiencies and enhance workflow consistency. - Maintain accurate purchasing records, inventory data, supplier documentation, and operational reporting supporting compliance alignment and reliable decision-making. Cross Functional Collaboration - Collaborate with Manufacturing, Planning, Warehouse, Quality, and Finance teams to support operational priorities and procurement responsiveness. - Support production schedules, inventory planning initiatives, and supply chain priorities ensuring timely material availability. - Expand procurement, planning, and operational expertise through training, technology adoption, and process improvement participation. KNOWLEDGE AND SKILLS - Strong understanding of purchasing operations, inventory planning, supplier coordination, procurement workflows, and supply chain processes. - Proficiency using ERP systems, procurement platforms, AI-enabled forecasting tools, inventory analytics technologies, and operational dashboards. - Demonstrated analytical problem-solving capabilities with experience identifying inventory risks and improving purchasing efficiency. - Excellent communication, collaboration, and organizational skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Supply Chain, Operations, Business Administration, Finance, or related discipline preferred. - Minimum 3 years of purchasing, procurement, inventory planning, supply chain, or buyer planner experience preferred. - Experience utilizing ERP systems, procurement platforms, inventory management tools, forecasting technologies, and operational reporting systems strongly preferred. - Familiarity with AI-enabled procurement analytics, workflow automation tools, and digital planning methodologies preferred. - Demonstrated ability to execute with precision, adapt quickly to operational change, and contribute effectively within collaborative teams. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain in a stationary position for extended periods, frequently use hands and fingers to operate office equipment, and regularly move throughout the office and corporate campus. The role may require standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Senior Director / Director role leading API distribution and commercial development for a pharmaceutical business, focused on revenue growth, regulatory compliance, operational scalability, and AI-enabled business optimization. The position oversees distribution strategy, customer acquisition, supplier management, compliance, and cross-functional leadership in a highly regulated environment. Candidates need extensive pharmaceutical distribution and supply chain leadership experience with strong expertise in DSCSA, DEA licensing, ERP/WMS systems, and business growth management. 🗂️ Requirements: Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline, 10+ years of pharmaceutical distribution, API distribution, supply chain, or commercial leadership experience, Experience with P&L ownership and business scalability, Knowledge of wholesale drug distribution regulations and DSCSA requirements, Experience with DEA distributor registration and wholesale distributor licensing, Experience with ERP and WMS platforms, Experience with pharmaceutical quality systems and supplier qualification programs, Ability to lead cross-functional teams and customer acquisition initiatives, Experience launching or scaling regulated pharmaceutical or healthcare business operations 📃 Skills: AI, DSCSA, DEA, ERP, WMS, Analytics, Forecasting, Automation, SupplyChain, Pharmaceuticals, Distribution, Compliance, Logistics, Warehousing, Inventory, Quality, Finance, Licensing 🏢 Description: POSITION SUMMARY Sr. Director / Director, API Distribution & Commercial Development leads API distribution and repackaging operations, driving revenue growth, customer acquisition, supplier partnerships, regulatory compliance, and operational scalability. The role leverages AI-enabled market intelligence, forecasting, pricing analytics, and automation to improve decision-making, commercial execution, and business performance. RESPONSIBILITIES Business Unit Strategy - Lead API distribution strategy aligned with commercial, operational, and regulatory priorities - Develop commercialization strategies, financial forecasts, and growth roadmaps - Own business unit financial performance, including revenue, margins, expenses, and capital allocation - Utilize AI-enabled analytics, forecasting, and operational dashboards to support profitable expansion Commercial Development - Develop go-to-market strategies and lead customer acquisition for 503A and 503B pharmacies - Identify growth opportunities, customer needs, and portfolio gaps - Build relationships with pharmacy owners and key stakeholders to support retention and revenue growth - Use AI-powered analytics and customer insights to strengthen targeting and account planning Distribution Operations - Support design and optimization of warehousing, logistics, inventory management, and operational workflows - Collaborate with suppliers and internal stakeholders to support sourcing strategies and product availability - Support ERP, WMS, customer ordering, and DSCSA compliance technologies - Utilize AI-assisted automation and reporting tools to improve traceability and operational effectiveness Regulatory and Quality Governance - Support licensing, DEA registration, and regulatory approval activities - Partner with Quality Assurance teams on quality systems, supplier qualification, and compliance activities - Identify and assess operational, regulatory, commercial, and supply chain risks - Apply predictive analytics and risk intelligence tools to support mitigation planning Leadership and Organizational Development - Recruit and develop high-performing teams - Partner with Regulatory Affairs, Quality, Supply Chain, Finance, Legal, IT, and executive leadership - Provide business updates, performance insights, and growth recommendations to executive leadership - Use AI-powered dashboards and analytics tools to improve reporting and decision-making KNOWLEDGE AND SKILLS - Expertise in pharmaceutical distribution, API sourcing, wholesale drug distribution regulations, DSCSA requirements, DEA licensing, supply chain management, and commercial business development - Experience leveraging AI-enabled market intelligence, forecasting technologies, supply chain analytics, business intelligence platforms, and automation tools - Strong leadership, negotiation, stakeholder management, and executive communication skills - Advanced financial acumen, strategic planning, and operational problem-solving expertise EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline required - MBA, PharmD, or advanced degree preferred - Minimum 10 years of progressive pharmaceutical distribution, API distribution, wholesale drug distribution, supply chain, or commercial leadership experience - Experience launching or scaling business lines or distribution operations in regulated pharmaceutical, healthcare, or life sciences organizations preferred - Experience with DEA distributor registration, wholesale distributor licensing, DSCSA compliance, supplier qualification programs, ERP/WMS platforms, and pharmaceutical quality systems preferred - Proven ability to build teams, drive customer acquisition, influence executive stakeholders, and deliver measurable growth outcomes Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Ability to remain stationary for extended periods - Frequent computer and office equipment use - Regular movement around office and corporate campus - Ability to stand, walk, reach, balance, stoop, kneel, crouch, or crawl

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Senior Software Engineer role focused on building scalable backend systems for pharmacy operations, manufacturing, logistics, and regulatory compliance in a highly regulated environment. The position involves distributed systems architecture, enterprise integrations, performance optimization, and mentoring engineers while leveraging AI-assisted development and observability tools. Candidates will work with modern backend and frontend technologies to deliver reliable, high-throughput platforms at scale. 🗂️ Requirements: 5+ years software engineering experience, Experience delivering production-grade backend systems, Expertise in distributed systems and microservices architecture, Strong proficiency in Java, Strong proficiency in Springboot, Strong proficiency in React, Strong proficiency in Next.js, Strong proficiency in TypeScript, Experience with GraphQL or Node.js, Experience with performance optimization and observability, Experience in regulated industries with compliance-aware system design, Bachelor's degree in Computer Science, Software Engineering, or related field 📃 Skills: Java, Springboot, Python, C#, React, Next.js, Tailwind, TypeScript, GraphQL, Node.js, Microservices, CI/CD, AI, APIs, Observability, Logging, Tracing 🏢 Description: Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower's 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities Architecture and Enterprise Integration - Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. - Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower's highly regulated 503A/503B environment. - Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability - Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. - Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. - Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement - Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. - Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. - Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills - Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. - Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. - Strong proficiency in Java/Springboot ecosystem and optionally Python, C# within production environments. - Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. - Deep understanding of performance optimization, system reliability, and observability practices. - Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications - 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. - Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. - Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. - Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. - Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Senior Software Engineer role focused on designing and building scalable, high-performance backend systems supporting pharmacy operations, manufacturing, logistics, and regulatory compliance in a regulated 503A/503B environment. The position emphasizes distributed systems architecture, enterprise integrations, reliability, and performance optimization, with strong influence on technical direction and platform standards. The engineer leverages AI-assisted tools to enhance system design, observability, and engineering velocity. 🗂️ Requirements: 5+ years of software engineering experience, Experience designing and delivering scalable backend systems, Expertise in distributed systems and microservices architecture, Proficiency in Java and Spring Boot, Proficiency in React, Next.js, Tailwind CSS, and TypeScript, Experience with GraphQL and/or Node.js, Strong knowledge of system performance optimization and reliability practices, Experience with observability and monitoring in production systems, Experience in regulated environments requiring compliance and auditability, Bachelor's degree in Computer Science or related field 📃 Skills: Java, SpringBoot, React, Next.js, Tailwind, TypeScript, GraphQL, Node.js, Python, C#, Microservices, DistributedSystems, CI/CD, APIs, Observability, Logging, Tracing, PerformanceOptimization 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower's 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities: Architecture and Enterprise Integration Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower's highly regulated 503A/503B environment. Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills: Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Strong proficiency in Java/ Springboot ecosystem and optionally to have Python, C# within production environments. Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Deep understanding of performance optimization, system reliability, and observability practices. Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications: 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.