Client Partnership Manager (Texas)

🏢 Summary: Client Partnership Manager role focused on managing large B2B uniform and branded apparel programs, strengthening client relationships, driving revenue growth, and optimizing program execution through data-driven insights. The position involves strategic account management, cross-functional collaboration, financial reporting, and frequent client engagement across multiple locations. Offers competitive compensation, bonuses, comprehensive benefits, and autonomy in managing a $5M+ client portfolio. 🗂️ Requirements: 4+ years in B2B account management, customer success, or sales, Experience managing client relationships and strategic growth, Proficiency with CRM tools, Advanced Excel skills, Ability to analyze data and optimize performance, Strong problem-solving skills, Excellent communication and collaboration skills, Ability to travel 30-50%, Bachelor's degree in business, marketing, or related field 📃 Skills: CRM, Facilis, Syncore, Excel, PivotTables, VLOOKUP 🏢 Description: Location: Local or Embedded at Client Location in Dallas or Metro Area, TX Who We Are At Image Solutions, we don't just provide uniforms; we help organizations strengthen their brand and enhance their employee experience through seamless, high-quality uniform, corporate apparel and promotional goods programs. As a leader in the $23 billion branded apparel industry, we partner with businesses across industries to design and manage solutions that make operations smoother and more efficient. What makes us different? - Unmatched service – we go above and beyond for our clients. - Data-driven insights – helping clients optimize costs and program efficiency. - A commitment to giving back – we donate 10% of annual profits to charity and support employee volunteering. If you're passionate about helping clients succeed, we'd love to hear from you. Put our Clients First, Always As a Client Partnership Manager, you are more than an account manager—you are a strategic partner and trusted advisor to our clients. Your role is to deeply understand their business, provide tailored solutions, and ensure their branded uniform, apparel, & promotional items programs run seamlessly. You take a proactive approach, identifying challenges before they arise and delivering insights that help clients optimize their programs. Your expertise transforms uniform programs into effortless, cost-effective solutions that support business operations and enhance employee experience. Managing a $5M+ portfolio, you lead program execution across multiple locations, ensuring every client receives exceptional service, data-driven recommendations, and long-term value. You don't just react—you anticipate, strategize, and deliver results. If you thrive on building deep relationships, solving business challenges, and making a measurable impact, this is the role for you. What's in It for You? - Competitive base pay + annual bonus for driving client success and strengthening partnerships. - Ownership & autonomy to shape strategic client programs and drive meaningful results. - A culture built on service, innovation, and collaboration. - Comprehensive benefits, including medical, dental, and vision for you and your family. - 401(k) with company match to invest in your future. - 4-week sabbatical after 5 years, recognizing your dedication. - A company that gives back – we donate 10% of annual profits to charity and offer paid volunteer time. - 6 weeks of paid parental leave, because family matters. How You'll Drive Client Success Be a Strategic Partner - Own relationships with established clients, serving as their primary point of contact for all sales and program needs. - Understand each client's business, industry, and challenges to provide tailored, value-driven solutions. - Ensure a seamless, high-quality experience throughout the client lifecycle, from concept to delivery. - Conduct regular on-site visits, program reviews, and seasonal planning sessions to reinforce partnership strength. - Represent the brand at industry trade shows, regional markets, and networking events. Strengthen Relationships & Maximize Value - Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service. - Guide partners on trend direction, fabric innovation, fit adjustments, and customization options. - Work with design and merchandising teams to bring client-specific programs to life. - Gather client requirements to create comprehensive briefs for cross-functional teams. - Find opportunities to reduce costs for clients. Anticipate Needs & Provide Proactive Solutions - Identify risks before they become issues, ensuring smooth program execution. - Keep communication clear, transparent, and proactive. - Offer long-term, strategic solutions that drive measurable business impact. - Advocate for client needs across internal teams. Sales Growth & Revenue Strategy - Proactively drive revenue growth through upselling and cross-selling new items, options, and promotional goods. - Develop long-term business plans with key partners. - Use data insights to recommend assortment adjustments, category expansions, and pricing strategies. - Leverage CRM and sales tools (Facilis / Syncore) and project management tools to track program success and drive continuous improvement. Financial & Business Reporting - Produce accurate forecasts, seasonal projections, and account performance reports. - Keep a pulse on industry trends, ensuring clients stay ahead of challenges and opportunities. What You'll Bring - Proven track record in client relationship management, driving strategic growth and program success. - 4+ years of experience in B2B account management, customer success, or sales. - Exceptional problem-solving skills with a proactive, client-first approach. - Proficiency in CRM and tools (Facilis / Syncore) and Excel (pivot tables, v-lookups) to analyze data and optimize performance. - Excellent communication skills. - Ability to travel 30-50%. - Bachelor's degree in business, marketing, or a related field (preferred). Pay Range $80,000—$100,000 USD

🏢 Summary: Customer-facing pre-sales Solutions Architect role supporting service provider customers in the Northeast, focused on high-end routing and optical networking architectures. The position involves designing next-generation MPLS and optical transport solutions, leading technical engagements, and developing BOMs and SOWs in close alignment with sales. Requires deep expertise in routing platforms, optical technologies, and service provider network design. 🗂️ Requirements: Geographically located in the Northeast United States, 5+ years in telecommunications or service provider engineering roles, Extensive hands-on experience with high-end routing platforms (Cisco, Juniper, Nokia, or Ciena), Strong background in optical networking technologies (DWDM, OTN, ROADMs), Deep protocol-level knowledge of BGP, MPLS, IS-IS, OSPF, EVPN, Experience designing and deploying large-scale service provider networks, Pre-sales engineering experience including OEM/platform selection and SOW development, Experience responding to RFPs/RFIs/RFQs, College degree or equivalent work experience 📃 Skills: SR-MPLS, EVPN, DWDM, ROADM, OTN, BGP, MPLS, IS-IS, OSPF, Cisco, Juniper, Nokia, Ciena, ASR9000, NCS5500, MX, PTX, ACX, 7750SR, 7950XRS, 7250IXR, SAOS 🏢 Description: Overview *Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA)* The Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to support telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs). The Solutions Architect will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, OEM and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities. Your Impact The essential functions of this position include: - Provide technical expertise and credibility to the account team on designated focus areas - Conduct customer presentations on value proposition and technical solution sets for assigned accounts - Assist sales account managers with account planning related to hardware, software, and services opportunities - Assist with project management for complex presales engagements - Complete technical sections for RFP/RFI/RFQ responses - Collect customer business and technical requirements and determine recommended solutions - Develop solution architecture and detailed line-item configurations and bills of material (BOMs) - Develop proposals and presentations of recommended solutions - Assist with technical scoping and review for Statements of Work (SOWs) - Act as liaison to customer technical staff regarding solution and implementation specifics - Act as liaison between sales and professional services teams to vet solution recommendations and complete technical SOW sections - Act as technical liaison with field OEM sales and technical teams - Mentor junior sales account managers on opportunity management and technical solution sets - Conduct knowledge transfer sessions on solution updates and implementation lessons learned - Support resolution of customer satisfaction issues related to technical solutions and deployments - Assist in developing customer recovery plans when needed - Identify candidate solution areas for development or investment - Complete required training and maintain relevant certifications - Assist with improving procedures and functions - Ensure coverage for in-process opportunities when out of office - Participate in weekly team planning calls - Complete administrative tasks such as expenses and time reporting in a timely manner - Travel up to 50% as required Qualifications Technical Expertise: Extensive hands-on experience with one or more of the following high-end routing platforms (or equivalent): - Cisco ASR 9000 / 1000 Series, NCS 5500 Series - Juniper MX, PTX, and ACX Series - Nokia 7750 SR, 7950 XRS, and 7250 IXR Series - Ciena SAOS platforms Strong background in optical networking technologies: - DWDM (Dense Wavelength Division Multiplexing) - OTN (Optical Transport Network) - ROADMs (Reconfigurable Optical Add-Drop Multiplexers) Deep protocol-level knowledge including: - BGP - MPLS - IS-IS - OSPF - EVPN - Proven ability to integrate routing and optical technologies into cohesive network solutions - Practical experience designing and deploying large-scale networks for service providers Pre-Sales Background: - Direct involvement in OEM and platform selection - Demonstrated success in developing Statements of Work (SOWs) - Experience working in 1:1 alignment with an Account Executive Professional Experience: - Technical proposal development - Solution presentations and product demonstrations - Response to RFPs and RFIs - Minimum 5+ years in telecommunications or service provider engineering roles - College degree or applicable work experience - Certifications in applicable technology preferred - Excellent written communication skills - Strong attention to detail - Excellent oral presentation skills Position Specifics The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. A full range of medical, financial, and other benefits are offered, including 401(k) eligibility, employee stock purchase program, and paid time off such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: Senior on-site leadership role overseeing post-sale client services operations for a healthcare SaaS organization, including implementations, client success, operations, and professional services. The position focuses on scaling service delivery, improving client outcomes, and partnering with product and engineering teams to support adoption and operational excellence. 🗂️ Requirements: 10+ years leading client services, customer success, or professional services teams, 5+ years managing Directors or large teams, Experience scaling services in high-growth enterprise SaaS or complex B2B environments, Experience partnering with Product and Engineering teams, Authorization to work in the U.S. without sponsorship, On-site availability in Carmel, IN, Healthcare or regulated industry experience preferred 📃 Skills: SaaS, B2B, KPIs, OKRs, Healthcare 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. About The Position Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team. This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management), and professional services. The Vice President, Client Services will maintain a scalable services organization, ensure strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers flexibility to accommodate a healthy work-life balance. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities Customer Outcomes at Scale - Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion. - Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success. - Serve as the executive escalation point for critical client issues and relationships. Core Leadership + Team Development Requirements - Lead, mentor, and scale the Client Services team composed of: - Client Operations - Client Success - Implementation Architecture - Professional Services - Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement. - Design clear roles, career paths, and operating expectations as the organization scales. - Promote a culture of continuous learning and knowledge sharing across the team. - Ensure appropriate resource allocation and workload balancing to maintain performance. Cross-Functional Partnership - Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients. - Establish feedback loops from clients and the field into product strategy and prioritization. Operating Rigor + Scalability - Define and own Client Services KPIs and OKRs, ensuring progress is visible and measurable. - Design scalable processes and tools that support growth without sacrificing quality. - Balance standardization with flexibility across client segments and use cases. What Success Looks Like - Clients experience consistent, high-quality implementations and ongoing support. - Product releases are deployed on time and with minimal disruptions. - Client Services KPIs are clearly defined, tracked, and improving quarter over quarter. - The services organization scales sustainably. Leadership and Mindset - Systems thinker who enjoys building structures where they do not yet exist. - Comfortable holding leaders accountable while building trust and alignment. - Energized by growth, ambiguity, and scaling challenges. - Strong executive presence with the ability to influence across functions. - Value-driven leadership focused on ownership, transparency, and collaboration. Qualifications - Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams. - Minimum of 5 years managing Directors and/or large teams. - Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments. - Experience partnering deeply with Product and Engineering teams. - Experience supporting or scaling international customers and services operations is a plus. - Healthcare or regulated industry experience is strongly preferred. Benefits - Opportunities for learning, development, and growth. - Experiences that connect employees with colleagues. - Laid-back work environment with amenities. - Paid Volunteer Time, Paid Holidays, PTO, and winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer-paid Short-term and Long-term Disability. - Health and Wellness incentives. - 401k matching.

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: The role involves leading SaaS platform implementations for advertising operations clients, translating business requirements into technical solutions and configuring the product to meet customer needs. You will collaborate with stakeholders, manage full-cycle implementations, deliver product demonstrations and training, and ensure successful system integration and adoption. The position combines technical consulting, solution design, data work, and client-facing responsibilities in a growth-stage environment. 🗂️ Requirements: 2+ years hands-on experience in Professional Services, Enterprise Product Implementation, Technical Business Analysis, Revenue Operations, Sales Operations, or Data Analysis, Experience with full-cycle SaaS implementations, Experience in requirements gathering and documentation, Experience in solution design and product configuration, Experience in data import/export and data mapping, Experience in system testing and end-user training, Strong process documentation and process improvement skills, Ability to present technical solutions to technical and non-technical stakeholders, Experience with cross-functional system implementation rollouts, Admin-level experience in at least one enterprise system (e.g., CRM, ERP, Ad Server) 📃 Skills: SQL, Python, Salesforce, Dynamics, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle, GAM, Freewheel, Xandr, SaaS, CRM, ERP 🏢 Description: The Solutions Consulting Team: The Solutions Consulting team is the face of the company during implementation and ongoing growth. The team helps customers by solving problems, designing and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. They act as key partners to customers and internal teams to drive customer success. The team offers significant ownership and responsibility, supports personal development, and respects work-life balance. The Position: As a Solutions Consultant, you will collaborate with clients' business and technology stakeholders to implement solutions that enable success on the platform. Based on customer requirements, you will provide consultative recommendations on how to best use and configure the platform and ensure solution design and system deliverables meet defined acceptance criteria. You will configure and present tailored product demonstrations throughout implementation and end-user training. You will work with internal teams to ensure customer success and serve as a customer advocate with the product team. You must demonstrate strong analytical, technical, and business judgment, map business requirements to system and technical requirements, and manage expectations related to scope of work. The role requires excellent project management, organizational, and problem-solving skills. Candidates must quickly become experts in the functional and technical aspects of the product and related integration points and be skilled presenters of product features and benefits aligned to customer needs. Requirements: Excellent written and verbal communication skills Ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences Strong business process, process documentation, and process improvement skills 2+ years of recent hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience Experience working with clients and stakeholders during full cycle SaaS implementations Enterprise implementation experience including requirements gathering and documentation, solution design, product configuration, data import/export, testing, and training Ability to creatively find product solutions to solve client requirements Demonstrated experience in systems implementation rollouts across cross-functional groups Admin-level experience in one or more systems such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle, or Ad Servers (e.g., GAM, Freewheel, Xandr) SQL, data management, and data mapping experience preferred Python experience is a bonus Experience in Ad Tech space is a plus Benefits Include: Competitive salary Early-stage stock options Open PTO 401k match Company paid medical, dental, vision, and life insurance Regular company lunches and happy hours Gym membership reimbursement Cell phone reimbursement

🏢 Summary: Strategic Customer Success leadership role managing high-value ISP accounts to drive adoption, measurable value, retention, and expansion of a SaaS platform. The position focuses on executive stakeholder engagement, lifecycle ownership, and cross-functional collaboration to maximize customer outcomes. This is a non-quota, post-sales role centered on long-term growth and customer impact. 🗂️ Requirements: 10+ years in dedicated Customer Success managing strategic or enterprise accounts, Proven experience in onboarding and implementation, Experience driving adoption and usage growth, Experience demonstrating value realization and ROI, Experience managing customer health and lifecycle, Experience leading renewals and retention efforts, Deep knowledge of ISP industry and go-to-market models, Understanding of network operations and service delivery, Knowledge of wireless technologies and CPE, Understanding of AI applications in ISP operations, Experience working cross-functionally with Sales, Product, and Engineering, Strong stakeholder management including executive engagement, Data-driven and analytical approach, Bachelor’s degree or equivalent experience 📃 Skills: SaaS, WiFi, AI, MachineLearning, Wireless, CPE, OpenSync, Cloud, Networking, DataAnalysis, ROI, CustomerLifecycle 🏢 Description: Customer Success Director (Strategic Accounts) Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability. We are seeking a Customer Success Director (Strategic Accounts) to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success. You will act as a trusted advisor to executive stakeholders, aligning the platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience. What You'll Do Own Customer Outcomes Across a Strategic Portfolio Manage a portfolio of strategic ISP customers (defined as a set of named, high-value accounts with long-term revenue and growth potential). Own onboarding, adoption, value realization, and customer health across the full customer lifecycle. Develop deep understanding of each customer's business model, GTM strategy, and success metrics. Lead Executive Business Reviews (EBRs) focused on outcomes, ROI, and forward strategy. Act as a trusted advisor, guiding customers on best practices across product, operations, and go-to-market. Drive renewals and retention, proactively identifying and mitigating churn risk. Partner with Sales to identify expansion opportunities (cross-sell/upsell), while remaining non-quota carrying. Scale and Improve Customer Success Contribute to building and scaling the Customer Success function. Identify opportunities to improve customer journeys, playbooks, tooling, and engagement models. Analyze trends across accounts to inform repeatable best practices and strategic insights. Help define and standardize the Customer Success methodology. Drive Cross-Functional Alignment & Advocacy Partner with Product, Sales, Marketing, and Technical teams to deliver unified customer outcomes. Advocate for customers internally and influence product roadmap through structured feedback. Support customer advocacy programs (case studies, references, success stories). Engage leadership on strategic accounts, escalations, and performance metrics. Required Experience & Skills 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts. Proven experience across key Customer Success functions: onboarding & implementation; adoption & usage growth; value realization & ROI articulation; customer health & lifecycle management; renewals & retention. Deep knowledge of the ISP (Internet Service Provider) industry, including go-to-market models and growth drivers, network operations and service delivery, customer support models, wireless technologies and CPE, and emerging applications of AI in ISP operations. Strong commercial acumen with ability to balance customer value and business outcomes. Skilled in stakeholder management, including executive-level engagement. Experience working cross-functionally with Sales, Product, and Engineering teams. Analytical and structured thinker with a data-driven approach to customer outcomes. Excellent communication and presentation skills. Bachelor's degree (or equivalent experience). Total Compensation & Benefits Anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include a 401k plan and company match, basic life insurance, and health, dental, vision, and other benefits and perks. Base salary may depend on job-related knowledge, education, skills, experience, and other business-related considerations.

🏢 Summary: Senior strategic lead role owning a portfolio of high-impact client accounts and translating business objectives into integrated, full-funnel media strategies. Responsible for executive client leadership, media mix architecture, advanced measurement frameworks, and overall account health including revenue and profitability. Combines visionary strategy with operational rigor to drive measurable growth across multi-channel ecosystems. 🗂️ Requirements: 7+ years experience in media or marketing strategy, Experience leading complex multi-channel accounts with full-funnel ownership, Strong financial acumen in budget forecasting and revenue management, Experience leading executive-level client engagements, Deep understanding of attribution models, incrementality testing, and media mix modeling, Ability to translate business objectives into integrated media and data strategies, Strong organizational leadership experience, Bachelor’s degree in Marketing, Communications, Business or equivalent experience 📃 Skills: PaidSearch, Social, Programmatic, Video, CTV, YouTube, RetailMedia, MTA, MMM, Attribution, Incrementality, Analytics, Budgeting, Forecasting 🏢 Description: The Role As a Director, Client Strategy (Media Director), you are the senior strategic lead and business owner across a portfolio of high-impact client relationships. You serve as a primary lead for the client, bridging the gap between their bottom-line business objectives and integrated marketing execution, ensuring that every engagement drives measurable business growth while strengthening long-term partnerships. You are responsible for translating complex business objectives into cohesive, full-funnel marketing strategies across the integrated media ecosystem. This includes architecting the media mix, aligning measurement frameworks, guiding audience strategy, and ensuring cross-channel execution ladders back to enterprise goals. Beyond strategy development, you are accountable for overall account health—including client satisfaction, retention, revenue growth, and profitability. You serve as a trusted advisor to executive-level client stakeholders while mentoring and leading cross-functional internal teams to deliver exceptional work. This role requires a balance of visionary strategic thinking and operational rigor. Benefits - Remote-first culture - Unlimited PTO - Extended Holiday break (Winter) - Flexible schedules - Work from anywhere options* - 100% paid parental leave - 401(k) matching - Medical, Dental, Vision, Life, Pet Insurance - Sponsored life insurance - Short Term Disability insurance and additional voluntary insurance - Annual Class Pass credits and more Compensation The anticipated annual salary for this role will range from $120,000 - $140,000. The total compensation package includes the benefits listed above and an annual performance bonus. This role has an associated annual target bonus component paid out based on company, department, and individual performance. Bonuses are not guaranteed and eligibility requires active employment in good standing. You Will Be - Serving as the strategic lead and primary business owner across a portfolio of accounts - Designing and guiding multi-channel strategies across Paid Search, Social, Programmatic, Video, CTV, YouTube, Retail Media, and emerging platforms - Translating client KPIs, unit economics, and growth goals into structured media investment frameworks and budget allocations - Leading executive-level client engagements including QBRs, annual planning sessions, and strategic presentations - Identifying same-store growth and expansion opportunities while partnering with Business Development - Owning account health metrics including retention, revenue growth, profitability, and delivery quality - Ensuring all deliverables meet strategic standards and drive measurable impact - Partnering with Analytics teams to operationalize MTA, MMM, incrementality testing, and advanced measurement frameworks - Driving structured test-and-learn roadmaps to unlock performance gains - Acting as the connective lead between media, analytics, creative, and client leadership - Leading and mentoring channel team members - Elevating internal processes, planning rigor, and strategic storytelling standards - Staying ahead of industry trends, emerging platforms, and technology shifts You Must Have - 7+ years of experience in media, marketing strategy, or integrated client leadership - Proven experience leading complex, multi-channel accounts with full-funnel strategy ownership - Strong financial acumen, including budget forecasting, revenue management, and profitability oversight - Demonstrated ability to lead executive-level client conversations and influence senior stakeholders - Deep understanding of measurement frameworks including attribution models, incrementality testing, and media mix modeling - Experience translating business objectives into integrated media, creative, and data strategies - Exceptional communication skills - Strong organizational leadership skills - Bachelor’s degree in Marketing, Communications, Business, or equivalent experience Nice to Have - Experience working within an agency environment supporting enterprise or high-growth brands - Exposure to brand, retail, or streaming/entertainment clients - Familiarity with advanced analytics tools and dashboard platforms - Experience supporting new business pitches and commercial strategy

🏢 Summary: Remote customer-facing role focused on driving value and outcomes for healthcare organizations using AI imaging solutions. Acts as a trusted advisor to physicians and medical centers, bridging customers with product, data, and engineering teams to enhance adoption and impact. Involves data analysis, stakeholder management, and cross-functional collaboration to demonstrate measurable clinical and operational value. 🗂️ Requirements: BSc in science, engineering, or quantitative field, 4+ years in Customer Success, customer-facing analytics, Project Management, or similar roles, Experience working in SaaS high-tech or startup environment, Stakeholder management and executive-level relationship building, Strong analytical and data-driven decision-making skills, Ability to understand technical concepts and collaborate with technical teams, Excellent verbal and written communication skills in English, Ability to work in PST time zones, Ability to travel up to 25% 📃 Skills: SaaS, Analytics, AI, MedicalImaging, Radiology, ProjectManagement, StakeholderManagement, DataAnalysis, Research, English 🏢 Description: About this role This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they get from the solutions, and demonstrate organizational impact. You will develop a strong understanding of customers' business objectives and articulate how AI enterprise solutions support their strategic goals. This is a remote role to be filled in the Western US. Responsibilities Serve as the customer's advocate and trusted advisor: - Proactively manage and grow customer relationships, identifying key stakeholders. - Lead discussions with top physicians in leading medical centers. - Understand customer pain points and workflows and enhance the value of AI in their departments. - Define next steps and collaborate with R&D teams to drive execution. Serve as the liaison between customers and internal teams: - Ensure smooth onboarding of new customers with the technical team. - Drive product enhancements and collaborate cross-functionally with Product, Data, and AI teams, representing the customer perspective. - Maintain a deep understanding of the solutions, expected performance, and user interface. Drive value demonstration: - Perform data analysis and present insights to customers. - Initiate and support research initiatives. Requirements - BSc in science, engineering, or any quantitative field (MSc preferred). - 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles. - Experience in a SaaS high-tech or startup environment is an advantage. - Experience with data analytics is an advantage. - Experience working with medical imaging and radiologists is an advantage. - Research experience is an advantage. - Experience in stakeholder management and executive-level relationship building. - Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment. - Strong analytical thinking and data-driven decision-making. - Ability to understand technical concepts and collaborate with technical teams. - Excellent verbal and written communication skills in English. - Ability to work in PST time zones. - Ability to travel up to 25%. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Client Service Analyst role focused on supporting healthcare SaaS clients, optimizing software performance, and improving client experience through product expertise and collaboration with internal teams. The position requires experience in software support, data analysis, and client success, with on-site work at the Carmel, IN headquarters. 🗂️ Requirements: High school diploma or equivalent, 4+ years experience in SaaS, software support, or client success, Experience in software, Experience in data analysis, Experience in analytics or informatics, Strong written and verbal communication skills, Authorization to work in the U.S. without sponsorship, Ability to work on-site five days a week 📃 Skills: SaaS, Analytics, Informatics, Healthcare, DataAnalysis, SoftwareSupport 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. About the Position Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Collaborate with the Client Success Manager to ensure client satisfaction. - Become a product expert with the support of our internal teams. - Educate clients on product features and enhancements using virtual technology. - Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders. - Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment. - Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations. - Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance. - Translate client needs into actionable items. - Efficiently and accurately respond to inquiries, both written and verbal. - Collaborate with internal teams to troubleshoot issues and test software enhancements. Qualifications - Bachelor's degree preferred, high school diploma or equivalent required. - Minimum 4+ years experience in SaaS, software support, or client success required. - Previous software, data analysis, analytics, and/or informatics experience is required. - Healthcare or healthcare terminology knowledge or experience is advantageous. - Strong communication skills, both written and verbal. - Commitment to continuous learning. Benefits - Opportunities for learning, development, and growth. - Experiences that connect you with colleagues. - A laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays & PTO, including winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer paid Short-term Disability & Long-term Disability. - Health and Wellness incentives. - 401k Matching.

🏢 Summary: Design and lead end-to-end technical architecture for Shopify (primarily Shopify Plus) stores, including headless and theme-based implementations. Develop complex integrations with enterprise systems and build custom Shopify applications using advanced platform capabilities. Act as a senior technical authority driving architecture, integrations, and development standards. 🗂️ Requirements: 5+ years in e-commerce solution architecture or senior technical role, Minimum 3 years of hands-on Shopify experience, Proven expertise with Shopify Plus and Shopify admin, Experience with headless Shopify architectures (Hydrogen/Oxygen), Experience developing custom Shopify apps, Hands-on use of Shopify Functions and Checkout UI extensions, Strong experience with Shopify REST and GraphQL APIs, Proficiency in HTML, CSS, JavaScript, TypeScript, React or Next.js, Expertise in MS Entity Framework, Experience integrating Shopify with ERP, OMS, or PIM systems 📃 Skills: Shopify, ShopifyPlus, Liquid, Hydrogen, Oxygen, ShopifyFunctions, CheckoutUI, REST, GraphQL, HTML5, CSS3, SCSS, JavaScript, TypeScript, React, Next.js, EntityFramework, ERP, OMS, PIM, WMS, CRM, CDP 🏢 Description: Shopify Architect About the Client Our client is an AI-native enterprise solutions company with purpose-built technology for public and private companies, governments, institutions, asset managers, and family offices. With headquarters in New York City and four global offices, they are supported by more than 300 engineers and delivery professionals across the globe. By centralizing and unifying data, automating workflows, and surfacing predictive insights, they enable organizations to scale operational excellence and generate alpha across complex enterprise environments. The Role Design and document the complete end-to-end technical architecture for new and existing Shopify (primarily Shopify Plus) stores, including storefront design (headless or theme-based), backend services, integration strategy, and security. Architect and develop complex system integrations between Shopify and mission-critical enterprise platforms such as ERP, OMS, PIM, WMS, CRM, and CDP, leveraging REST and GraphQL APIs. Expertly develop, customize, and maintain high-quality Shopify themes, working extensively with Liquid, HTML5, CSS3/SCSS, and JavaScript/TypeScript or other JS frameworks (React). Build and maintain custom Shopify applications (private or public) and implement advanced functionality using Shopify Functions and Checkout Extensibility to meet unique client requirements. Serve as the trusted technical advisor to client executives (CTO, CIO) and technical teams, providing expert guidance on Shopify. Partner with the Sales team to provide technical vetting, solution scoping, effort estimations, and compelling technical presentations to existing and prospective clients. Ensure adherence to development standards and practices. Requirements 5+ years of experience in e-commerce solution architecture, technical consulting, or an equivalent senior technical role with at least 3 years of Shopify experience. Proven expertise with the Shopify platform, especially Shopify Plus, its admin features, Liquid templating, and the app ecosystem. Proven expertise with headless Shopify architectures, including Hydrogen/Oxygen implementations. Experience developing custom Shopify apps, utilization of Shopify functions and Checkout UI extensions for advanced customizations. Strong hands-on experience with Shopify's APIs (REST and GraphQL) and a solid understanding of modern web technologies (HTML, CSS, JavaScript/TypeScript, React/Next.js). Expertise in the MS Entity Framework. Experience in architecting and implementing integrations with major enterprise back-office systems (ERP, OMS, PIM). Excellent communication skills. Ability for critical thinking & creativity. Having a systematic and logical approach to problem-solving and teamwork skills is crucial. Nice to Have Shopify Certification or other relevant e-commerce platform certifications. Prior experience in re-platforming from legacy systems. Familiarity with back-end languages (e.g., Node.js, Ruby). What We Offer Monthly compensation: 6,000 - 8,000 USD. Working model: Hybrid setup with 3 days from the office in the center of Warsaw, and 2 days remote. Contract type: Candidates can choose between a B2B contract or a Contract of Employment. We value creative problem solvers who learn fast, work well in an open and diverse environment, and enjoy pushing the bar for success ever higher. We do work hard, but we also choose to have fun while doing it.