Vice President, Client Services

🏢 Summary: Client Service Analyst role focused on supporting healthcare SaaS clients, optimizing software performance, and improving client experience through product expertise and collaboration with internal teams. The position requires experience in software support, data analysis, and client success, with on-site work at the Carmel, IN headquarters. 🗂️ Requirements: High school diploma or equivalent, 4+ years experience in SaaS, software support, or client success, Experience in software, Experience in data analysis, Experience in analytics or informatics, Strong written and verbal communication skills, Authorization to work in the U.S. without sponsorship, Ability to work on-site five days a week 📃 Skills: SaaS, Analytics, Informatics, Healthcare, DataAnalysis, SoftwareSupport 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. About the Position Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Collaborate with the Client Success Manager to ensure client satisfaction. - Become a product expert with the support of our internal teams. - Educate clients on product features and enhancements using virtual technology. - Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders. - Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment. - Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations. - Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance. - Translate client needs into actionable items. - Efficiently and accurately respond to inquiries, both written and verbal. - Collaborate with internal teams to troubleshoot issues and test software enhancements. Qualifications - Bachelor's degree preferred, high school diploma or equivalent required. - Minimum 4+ years experience in SaaS, software support, or client success required. - Previous software, data analysis, analytics, and/or informatics experience is required. - Healthcare or healthcare terminology knowledge or experience is advantageous. - Strong communication skills, both written and verbal. - Commitment to continuous learning. Benefits - Opportunities for learning, development, and growth. - Experiences that connect you with colleagues. - A laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays & PTO, including winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer paid Short-term Disability & Long-term Disability. - Health and Wellness incentives. - 401k Matching.

🏢 Summary: On-site Software Test Engineer role focused on leading quality assurance initiatives for healthcare software products, ensuring data integrity and interoperability across complex systems. The position involves hands-on testing, defect management, database validation, and collaboration with Engineering and Product teams to maintain high product quality. Candidates must have strong experience in software testing and healthcare messaging environments. 🗂️ Requirements: Associate degree in Computer Science, Information Technology or equivalent experience, 5+ years of experience testing applications for usability, functionality and performance, Hands-on experience validating software using SQL queries, Experience with healthcare messaging standards, Experience with API testing tools, Ability to perform regression, load and system testing, Authorization to work in the U.S. without sponsorship, On-site availability in Carmel, IN 📃 Skills: SQL, HL7, FHIR, CCD, X12, Postman, Swagger, API, Automation, Testing, Regression, Load, System, Scripting 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. About The Position Clinical Architecture is seeking a Software Test Engineer to join our team in the Indianapolis, IN area. The Software Test Engineer will have experience with healthcare messaging and will oversee quality assurance initiatives across our software products. The ideal candidate will bring expertise in validating complex healthcare systems, ensuring data integrity, and supporting interoperability workflows. This role requires strong analytical thinking, hands-on testing skills, and the ability to collaborate across Engineering, Product, and Automation teams to drive a culture of quality. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Quality Assurance and Testing: Analyze software requirements to ensure clarity, completeness, and testability. Design, document, and maintain comprehensive test cases and support test artifacts. Execute tests to validate functionality, usability, and overall product quality. Perform exploratory, ad-hoc, regression, load, and system testing. Validate software performance across multiple environments. Defect Management and Validation: Detect, report, and track defects throughout the development lifecycle. Re-test resolved defects to ensure proper fixes are implemented. Traverse and validate database entries using SQL queries. Research and replicate customer-reported issues to support effective troubleshooting. Collaboration and Communication: Conduct peer reviews of test plans, requirements, and design documents. Participate in design reviews to ensure quality standards are embedded early. Communicate effectively with Engineering regarding system issues and defects. Partner with Product Management to clarify requirements and identify gaps. Review end-user documentation, providing guidance on content accuracy and usability. Process Improvement and Leadership: Provide insights and recommendations to improve Product Quality processes and efficiency. Support the Automation team by supplying test scenarios, use cases, and test data. Develop deep understanding of Clinical Architecture's products and workflows. Champion a culture of quality across the organization. Qualifications Associate degree in Computer Science, Information Technology, or equivalent work experience. 5+ years of experience testing applications for usability, functionality, and performance. Hands-on experience validating software using SQL queries. CTFL or equivalent QA certification preferred. Experience with API testing, including test tools such as Postman, Swagger, or automation frameworks preferred. Coding or scripting experience preferred. Healthcare messaging experience (e.g., HL7, FHIR, CCD, X12) preferred. Why Clinical Architecture?We offer: Opportunities for learning, development, and growth. Experiences that connect you with colleagues. A laid-back work environment with thoughtful amenities. Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members. Sabbatical opportunities for tenured team members. Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. Maternity and Parental leave benefits. Employer paid Short-term Disability & Long-term Disability. Health and Wellness incentives. 401k Matching. Better workdays. Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

🏢 Summary: Hands-on Social Media and Content Strategist role focused on leading social media presence and executing digital marketing initiatives to drive brand awareness, thought leadership, and lead generation. The position involves developing multi-channel content, managing campaigns, and analyzing performance to optimize engagement and growth. This is an on-site role supporting long-term business growth through strategic digital marketing efforts. 🗂️ Requirements: Bachelor's degree in Marketing, Communications, Journalism, Public Relations or related field (or equivalent experience), 5–7 years of experience in social media, content marketing, or digital marketing, Proven experience managing social media channels and executing digital marketing campaigns, Proficiency with HubSpot, Proficiency with Adobe Creative Suite or Canva, Strong analytical and project management skills, Ability to work on-site five days a week, Authorization to work in the U.S. without sponsorship 📃 Skills: HubSpot, Adobe, Canva, SocialMedia, ContentMarketing, DigitalMarketing, Analytics, EmailMarketing 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. About The Position Clinical Architecture is seeking a Social Media and Content Strategist to join our Marketing team in the Indianapolis, IN area. We are looking for an experienced, creative, and detail-oriented marketing professional to lead our social media presence and develop engaging digital content that advances brand awareness, thought leadership, and audience engagement. This hands-on role will support the execution of content and digital marketing initiatives that elevate Clinical Architecture's visibility, strengthen our position as an industry thought leader, and support long-term business growth. This role will report to our VP, Marketing. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Own the organization's social media presence, developing content and campaigns to support brand awareness, audience engagement, thought leadership, and lead generation. Develop digital content to supports organizational goals by translating subject matter expertise and existing marketing assets into engaging content across social media, email marketing, the website, and other digital channels. Develop and execute digital marketing campaigns that amplify thought leadership content, engage target audiences, and support lead generation objectives. Monitor competitor activity, industry developments, and emerging trends to identify opportunities and inform content and campaign strategy. Analyze marketing campaign performance and recommend data-driven improvements to increase engagement, audience growth, and overall marketing effectiveness. Support the promotion of company participation in tradeshows, conferences, webinars, and other industry events through digital marketing and social media activities. Stay current on digital marketing best practices, social media trends, content marketing strategies, and marketing technologies. Other duties as assigned. Qualifications Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field, or equivalent professional experience. 5 to 7 years of experience in social media, content marketing, digital marketing, or a related role. Exceptional written and verbal communication skills, with the ability to translate complex concepts into clear, engaging content. Demonstrated experience managing social media channels and executing digital marketing campaigns. Proficiency with HubSpot and either Adobe Creative Suite or Canva. Strong analytical, organizational, and project management skills, with the ability to manage multiple priorities and deadlines. Experience in healthcare IT, healthcare software, or other B2B technology industries preferred. Why Clinical Architecture?We offer: Opportunities for learning, development, and growth. Experiences that connect you with colleagues. A laid-back work environment with thoughtful amenities. Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members. Sabbatical opportunities for tenured team members. Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. Maternity and Parental leave benefits. Employer paid Short-term Disability & Long-term Disability. Health and Wellness incentives. 401k Matching. Better workdays. Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

🏢 Summary: Client Success Manager role focused on onboarding, software implementation, client relationship management, and training for healthcare IT software products. The position requires collaboration with clients and internal teams to support integrations, software demos, and long-term account success in an on-site environment. 🗂️ Requirements: 4+ years customer relationship management experience, Ability to translate between IT and business stakeholders, Authorization to work in the U.S. without sponsorship, Strong verbal and email communication skills, Ability to multitask, prioritize, and manage time effectively, On-site availability in Carmel, IN five days a week 📃 Skills: Hubspot, Excel, Word, PowerPoint, SNOMED, LOINC, CPT, ICD-10-CM 🏢 Description: About the Position Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for clients as they integrate software products. The primary objective of this role is to gain an in-depth understanding of clients' business needs and collaborate to ensure those needs are met through onboarding, software implementation, and training. This position involves learning the software and its capabilities while assisting clients with their initiatives and building long-term relationships. This role is based on-site at the Carmel, IN headquarters five days a week. Flexibility may be offered when needed to support work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Provide a positive client experience by delivering excellent service and engaging with clients throughout the business relationship. - Understand clients' needs and use available resources to identify options and recommend alternatives. - Collaborate closely with the Sales team to support renewals and identify expansion opportunities. - Maintain working knowledge of assigned clients and software products and respond to inquiries efficiently and accurately. - Demonstrate software capabilities, address use cases, implement best practices, and identify system integration opportunities. Qualifications - 4+ years of proven customer relationship management experience required. - Proven ability to translate between IT and business stakeholders to ensure goals are achieved required. - 3+ years of experience in federal contracting and/or account management preferred. - 3+ years of experience in healthcare technology and/or healthcare terminology preferred. - Experience in Business, Informatics, Public Health, Healthcare Policy, or Administration preferred. - Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Hubspot preferred. - Previous project management, project coordination, or project administration experience preferred. - Strong verbal and written communication skills. - Highly motivated to learn new skills. - Ability to multitask, prioritize, and manage time effectively. Benefits - Opportunities for learning, development, and growth. - Experiences that connect employees with colleagues. - Laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays, PTO, and winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options. - Maternity and Parental leave benefits. - Employer-paid short-term and long-term disability. - Health and wellness incentives. - 401k matching.

🏢 Summary: SQL Server DBA role focused on SQL development, performance optimization, and database administration for healthcare data solutions in a collaborative engineering environment. The position combines hands-on T-SQL development with management of on-premises and cloud SQL Server platforms, emphasizing OLTP systems, security, reliability, and automation. On-site work is required at the Carmel, IN headquarters with flexible work-life balance support. 🗂️ Requirements: 5+ years SQL Server DBA experience in production environments, Experience with SQL Server 2016+ installation, configuration, and maintenance, Hands-on experience with Amazon RDS for SQL Server, Advanced T-SQL query writing and optimization, Knowledge of indexing strategies and execution plans, Performance tuning and troubleshooting skills, Experience with backup, restore, and HA/DR methodologies, Database security and access management experience, Experience with OLTP workloads in 3-tier application environments, Ability to collaborate across Engineering, IT, and Product teams 📃 Skills: SQL, T-SQL, SQLServer, AmazonRDS, Azure, GoogleCloud, PowerShell, OLTP, HIPAA, SOC2, HITRUST, QueryStore, DMVs 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. SQL Server Database Administrator (DBA) Clinical Architecture is seeking an experienced SQL Server Database Administrator (DBA) to join our team in the Indianapolis, IN area. This role blends hands-on SQL development and developer support (approximately 80%) with core DBA responsibilities (approximately 20%). The SQL Server Database Administrator (DBA) will play a critical role in delivering high-quality, reliable healthcare data solutions by partnering closely with Application Developers, Cloud Engineers, Implementation Architecture, and DevOps teams. The ideal candidate is an experienced SQL Server professional who thrives in a collaborative development environment. This individual will write, review, and optimize SQL, assist with schema design, improve query performance, and promote best-practice coding standards across multiple systems. The role also includes DBA responsibilities such as managing on-premises SQL Server environments and cloud-based SQL platforms (including Amazon RDS, Azure Managed SQL Instances, and Google Cloud SQL), with a focus on availability, security, and overall platform reliability. Experience must be rooted in 3-tier application development with real-time, high-volume transactional (OLTP) workloads, not ETL pipelines or data warehouse environments. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. Responsibilities Database Administration: - Install, configure, and maintain on-prem SQL Server instances (SQL Server 2016 and newer). - Administer Cloud Service Provider SQL Server instances, including monitoring, snapshots, and instance configuration. - Manage SQL Server Agent jobs, linked servers, Database Mail, and other database platform components. - Implement, monitor, and continuously improve backup and disaster recovery strategies. Performance and Reliability: - Troubleshoot performance issues using execution plans, Query Store, and dynamic management views (DMVs). - Identify and resolve blocking, deadlocks, and query performance bottlenecks. - Design and maintain effective indexing and statistics strategies. SQL Development: - Write, review, and optimize stored procedures, functions, views, and inline SQL used by application teams. - Collaborate with developers to improve schema design, query patterns, and performance optimization. - Promote and enforce SQL coding standards and best practices. Security and Compliance: - Apply least‑privilege security models and manage database access and permissions. - Support compliance initiatives such as HIPAA, SOC 2, and HITRUST, as required. - Ensure encryption, auditing, and secure connectivity are consistently implemented. Monitoring and Automation: - Configure monitoring and alerting for both on-prem SQL Server and Amazon RDS instances. - Automate routine tasks using T‑SQL or PowerShell. - Assist with capacity planning and system lifecycle management. Qualifications and Experience - 5+ years of experience as a SQL Server DBA in a production environment. - Strong experience with SQL Server installation, configuration, and ongoing maintenance. - Hands‑on experience with Amazon RDS for SQL Server. - Advanced T‑SQL skills, including writing and optimizing complex queries. - In-depth knowledge of indexing strategies, execution plans, and performance tuning. - Experience with database security, backup and restore processes, and high availability/disaster recovery (HA/DR) methodologies. - Proven ability to collaborate across Engineering, IT, and Product teams. Benefits - Opportunities for learning, development, and growth. - Experiences that connect you with colleagues. - A laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays & PTO, including winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer paid Short-term Disability & Long-term Disability. - Health and Wellness incentives. - 401k Matching.

🏢 Summary: Entry-level Product Analyst role supporting product management by defining requirements, creating user stories, and participating in Agile software development processes within a healthcare IT environment. The position involves collaboration with cross-functional teams, product validation, stakeholder communication, and roadmap support. This is an on-site role in Carmel, IN for candidates authorized to work in the U.S. without sponsorship. 🗂️ Requirements: 1–2 years of experience in the Software Development Life Cycle, Experience collaborating with cross-functional teams, Proficiency with Microsoft Office, Understanding of Agile methodology, Strong organizational and time management skills, Strong verbal and written communication skills, Authorization to work in the U.S. without sponsorship 📃 Skills: Agile, Jira, Confluence, Excel, Word, PowerPoint, SDLC 🏢 Description: About the Position Clinical Architecture is seeking an entry level Product Analyst to join the team in the Indianapolis, IN area. The Product Analyst is responsible for supporting the Directors of Product Management in defining requirements and developing user stories. This role will work closely with cross-functional teams throughout the development process and gain hands-on experience in product development, Agile workflows, and stakeholder collaboration. This role is based on-site at the Carmel, IN headquarters, five days a week. While the organization is in-office, flexibility is offered when needed to support work-life balance and business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Collaborate with Directors of Product Management to evaluate input from multiple stakeholders to develop detailed functional and non-functional requirements - Assist in translating business needs into user stories and acceptance criteria - Participate in product validation, testing support, or user acceptance activities - Participate in Agile processes such as backlog refinement, sprint review, release planning, and daily standups - Assess the impact of changes on upcoming projects and releases - Contribute to establishing the product roadmap and communication with key stakeholders - Monitor and evaluate product progress, identifying risks during the process - Provide support to ensure product documentation is considered at each stage of development Qualifications - 1 to 2 years of experience working in the Software Development Life Cycle - Proficient in teamwork, organizational, and time management skills - Comfortable using Microsoft Office (Excel, Word, PowerPoint) - Willingness to learn and grow in a collaborative team environment Preferred Qualifications - Exposure to tools such as Jira Atlassian, Confluence, or other Agile software - 1 to 2 years in a Product Analyst role or similar role - Healthcare experience or familiarity with healthcare terminology - Familiarity with Agile methodology - Interest in the healthcare industry or familiarity with healthcare terms - Familiarity with Project Management methodology Skills - Demonstrate strong interpersonal skills, including group facilitation and conflict resolution skills - Work efficiently with cross-functional teams - Strong verbal and written communication - Effectively multitask, prioritize, and manage time - Critical thinking and analytical abilities - Tenacity in issue resolution - Accuracy, thoroughness, and attention to detail - Highly organized and motivated - Flexible and adaptable to changing priorities Benefits - Opportunities for learning, development, and growth - Experiences that connect employees with colleagues - A laid-back work environment with thoughtful amenities - Paid Volunteer Time, Paid Holidays & PTO, including a winter break week for full-time team members - Sabbatical opportunities for tenured team members - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees - Maternity and Parental leave benefits - Employer paid Short-term Disability & Long-term Disability - Health and Wellness incentives - 401k Matching

🏢 Summary: Leadership role overseeing Customer Success Managers across Enterprise and Scaled segments, focused on building a unified Account Health framework and driving proactive retention. Responsible for segmenting engagement strategies, implementing data-driven health scoring, and operationalizing structured playbooks. Reports to the Director of Customer Success and manages performance through clear KPIs and scalable processes. 🗂️ Requirements: 2+ years managing Customer Success team or 4+ years as Senior/Lead CSM, Experience with high-touch Enterprise accounts and Scaled/Digital segments, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Proven ability to design and implement scalable processes or workflows, Ability to manage team performance using KPIs, Experience implementing tools, workflows, or playbooks 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, Slack 🏢 Description: About the Role As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified "Account Health" framework that works for every customer, regardless of size. You Will - Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency - Develop a standardized Account Health Scoring system to identify risk across a 1,000+ account base - Transition the team from informal collaboration to a structured internal knowledge base and formal playbooks - Use leading indicators to trigger proactive outreach and improve retention - Manage day-to-day team performance using clear KPIs to drive accountability and growth Must Have - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM - Experience managing high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) - Experience managing Scaled/Digital segments (automation, mass communication) - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance - Ability to design scalable processes and implement new tools, workflows, or playbooks - High emotional intelligence with a coaching-focused management style Nice to Have - Ability to work with advanced data visualization tools - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero) - Experience with the automotive industry Interview Process 1. Initial Screen – 30 min 2. Hiring Manager Interview – 60 min 3. Case Study Assessment – 45 min Problem Solving Exercise – 60 min 4. Cross-Functional Interview – 30 min Completion of the Wonderlic Assessment (20–30 min) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH equipment - Collaborative, high-ownership culture - Opportunities for development and career growth

🏢 Summary: Lead and scale a Customer Success team overseeing both Enterprise and Scaled segments, building a unified Account Health framework and data-driven retention strategy. The role focuses on operationalizing processes, implementing health scoring systems, and driving proactive, KPI-based performance management. You will bridge high-touch relationship management with digital-first automation to improve global retention. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise and Scaled/Digital customer segments, Experience conducting QBRs and navigating multi-stakeholder accounts, Proficiency using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes, tools, or playbooks, Ability to define KPIs and manage team performance, Technical literacy with data visualization tools, Experience with Customer Success platforms (e.g., Gainsight, Vitally, ChurnZero) 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization, KPI, HealthScoring 🏢 Description: About the Role As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn informal knowledge into repeatable, data-driven playbooks that drive global retention. You Are - You understand that an Enterprise lead needs a different touch than a high-volume user, and you know how to build systems for both. - You dive into data to identify trends, churn risks, and expansion opportunities. - You can coach a CSM through a high-stakes executive presentation and optimize automated email sequences. - You thrive in ambiguous environments and solve messy data and process challenges. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to trigger proactive retention efforts. - Manage day-to-day CS team performance using clear KPIs. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Experience managing Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using CRM, BI tools, or Excel to track health, predict churn, and report performance. - Ability to design scalable processes and implement new tools, workflows, or playbooks. - High emotional intelligence with a coaching-first management style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero). - Experience with the automotive industry. We Offer - 100% remote work environment - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH Equipment - Chance to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Clinical Home Health Branch Director role leading home health clinical operations, team development, patient care quality, and branch growth. The position focuses on overseeing compliant care delivery, mentoring clinical staff, and driving operational excellence in a patient-centered environment. Includes comprehensive health, financial, and work-life benefits. 🗂️ Requirements: Active RN license or Therapist license, Leadership experience in home health or healthcare setting, Experience managing clinical teams, Ability to oversee compliant clinical care delivery, Strong communication skills, Relationship-building skills, Ability to balance clinical and operational leadership 📃 Skills: RN, Therapist, Healthcare, Homehealth, Leadership, Clinical, Operations, Compliance, Mentoring 🏢 Description: Join VitalCaring – Where Your Leadership Changes Lives Are you a clinical leader who believes exceptional care starts with empowered teams and a strong culture? At VitalCaring, we're more than a home health provider - we're a team driven by purpose, compassion, and a commitment to delivering meaningful care in the homes of the patients we serve. As a Clinical Home Health Branch Director, you'll lead with heart and accountability - shaping both patient outcomes and the future of your team. Who You Are You're a hands-on leader who: • Puts patients and families at the center of every decision • Builds strong, supported clinical teams that deliver high-quality care • Leads with accountability, compassion, and clarity • Thrives in an environment where you can influence growth and make a lasting impact What You'll Do Lead Patient-Centered Care • Oversee all clinical services to ensure safe, high-quality care delivery • Support clinicians in care planning, problem-solving, and patient outcomes • Ensure every patient experience reflects our commitment to compassion and excellence Build & Develop High-Performing Teams • Coach and mentor Clinical Care Managers, PSCs, and field clinicians • Create a culture of ownership, collaboration, and continuous growth • Lead hiring, onboarding, and development of a strong clinical team Drive Accountability & Operational Excellence • Provide clear direction and oversight to ensure consistent, compliant care delivery • Maintain strong clinical standards and regulatory alignment • Foster a culture where teams understand expectations and feel supported to meet them Shape Growth & Community Impact • Partner with local teams and referral sources to expand access to care • Represent VitalCaring in the community as a trusted healthcare leader • Play a key role in growing your branch while maintaining quality at the core Why VitalCaring? • Lead with Purpose – Your leadership directly impacts patients, families, and clinicians • Empowered Leadership – Autonomy to lead your team while supported by strong regional partners • Culture of Caring – Work with a team that lives our values: trustworthy, capable, compassionate, proactive, and called • Growth & Stability – Be part of a rapidly growing organization committed to doing things the right way What You Bring • Active RN or Therapist license • Leadership experience in home health or a related healthcare setting • Passion for developing teams and delivering exceptional patient care • Ability to balance clinical excellence with operational leadership • Strong communication and relationship-building skills Make an Impact That Matters At VitalCaring, every decision, every interaction, and every patient matters. If you're ready to lead a team where care, accountability, and growth come together, we'd love to connect. Benefits That Support You Health & Wellness • Medical, Dental, and Vision coverage • Pharmacy benefits • Virtual care and mental health support • Flexible Spending Accounts (FSA) and Health Savings Account (HSA) • Supplemental health and life insurance Financial & Protection • 401(k) with company match • Employee referral program • Prepaid legal services • Identity theft protection Work-Life Balance & Perks • Generous paid time off • Pet insurance • Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Leadership role overseeing clinical operations and patient care delivery for a home health branch, with responsibility for team development, regulatory compliance, and operational performance. The position combines clinical oversight with branch growth and community engagement. Ideal for a licensed RN or Therapist with home health leadership experience. 🗂️ Requirements: Active RN or Therapist license, Leadership experience in home health or related healthcare setting, Experience overseeing clinical services and care delivery, Ability to ensure regulatory compliance and clinical standards, Experience hiring, onboarding, and developing clinical staff, Strong communication and relationship-building skills 📃 Skills: RN, Therapist, HomeHealth, ClinicalLeadership, CarePlanning, RegulatoryCompliance, HealthcareOperations, TeamManagement 🏢 Description: Join VitalCaring – Where Your Leadership Changes Lives Are you a clinical leader who believes exceptional care starts with empowered teams and a strong culture? At VitalCaring, we're more than a home health provider - we're a team driven by purpose, compassion, and a commitment to delivering meaningful care in the homes of the patients we serve. As a Clinical Home Health Branch Director, you'll lead with heart and accountability - shaping both patient outcomes and the future of your team. Who You Are You're a hands-on leader who: - Puts patients and families at the center of every decision - Builds strong, supported clinical teams that deliver high-quality care - Leads with accountability, compassion, and clarity - Thrives in an environment where you can influence growth and make a lasting impact What You'll Do Lead Patient-Centered Care - Oversee all clinical services to ensure safe, high-quality care delivery - Support clinicians in care planning, problem-solving, and patient outcomes - Ensure every patient experience reflects our commitment to compassion and excellence Build & Develop High-Performing Teams - Coach and mentor Clinical Care Managers, PSCs, and field clinicians - Create a culture of ownership, collaboration, and continuous growth - Lead hiring, onboarding, and development of a strong clinical team Drive Accountability & Operational Excellence - Provide clear direction and oversight to ensure consistent, compliant care delivery - Maintain strong clinical standards and regulatory alignment - Foster a culture where teams understand expectations and feel supported to meet them Shape Growth & Community Impact - Partner with local teams and referral sources to expand access to care - Represent VitalCaring in the community as a trusted healthcare leader - Play a key role in growing your branch while maintaining quality at the core Why VitalCaring? - Lead with Purpose – Your leadership directly impacts patients, families, and clinicians - Empowered Leadership – Autonomy to lead your team while supported by strong regional partners - Culture of Caring – Work with a team that lives our values: trustworthy, capable, compassionate, proactive, and called - Growth & Stability – Be part of a rapidly growing organization committed to doing things the right way What You Bring - Active RN or Therapist license - Leadership experience in home health or a related healthcare setting - Passion for developing teams and delivering exceptional patient care - Ability to balance clinical excellence with operational leadership - Strong communication and relationship-building skills Make an Impact That Matters At VitalCaring, every decision, every interaction, and every patient matters. If you're ready to lead a team where care, accountability, and growth come together, we'd love to connect. Benefits That Support You Health & Wellness - Medical, Dental, and Vision coverage - Pharmacy benefits - Virtual care and mental health support - Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - Supplemental health and life insurance Financial & Protection - 401(k) with company match - Employee referral program - Prepaid legal services - Identity theft protection Work-Life Balance & Perks - Generous paid time off - Pet insurance - Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.