Solutions Consultant

The Solutions Consulting Team

The Solutions Consulting team is the face of the company during implementation and ongoing growth. The team helps customers by solving problems, designing and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. They act as key partners to customers and internal teams to drive customer success. The team offers significant ownership and responsibility, supports personal development, and respects work-life balance.

The Position

As a Solutions Consultant, you will collaborate with clients' business and technology stakeholders to implement solutions that enable success on the platform. Based on customer requirements, you will provide consultative recommendations on how to best use and configure the platform and ensure solution design and system deliverables meet defined acceptance criteria. You will configure and present tailored product demonstrations throughout implementation and end-user training.

You will work with internal teams to ensure customer success and serve as a customer advocate with the product team. You must demonstrate strong analytical, technical, and business judgment, map business requirements to system and technical requirements, and manage expectations related to scope of work. The role requires excellent project management, organizational, and problem-solving skills.

Candidates must quickly become experts in the functional and technical aspects of the product and related integration points and be skilled presenters of product features and benefits aligned to customer needs.

Requirements

• Excellent written and verbal communication skills
• Ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences
• Strong business process, process documentation, and process improvement skills
• 2+ years of recent hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience
• Experience working with clients and stakeholders during full cycle SaaS implementations
• Enterprise implementation experience including requirements gathering and documentation, solution design, product configuration, data import/export, testing, and training
• Ability to creatively find product solutions to solve client requirements
• Demonstrated experience in systems implementation rollouts across cross-functional groups
• Admin-level experience in one or more systems such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle, or Ad Servers (e.g., GAM, Freewheel, Xandr)
• SQL, data management, and data mapping experience preferred
• Python experience is a bonus
• Experience in Ad Tech space is a plus

Benefits Include

• Competitive salary
• Early-stage stock options
• Open PTO
• 401k match
• Company paid medical, dental, vision, and life insurance
• Regular company lunches and happy hours
• Gym membership reimbursement
• Cell phone reimbursement