Client Service Analyst

🏢 Summary: Senior on-site leadership role overseeing post-sale client services operations for a healthcare SaaS organization, including implementations, client success, operations, and professional services. The position focuses on scaling service delivery, improving client outcomes, and partnering with product and engineering teams to support adoption and operational excellence. 🗂️ Requirements: 10+ years leading client services, customer success, or professional services teams, 5+ years managing Directors or large teams, Experience scaling services in high-growth enterprise SaaS or complex B2B environments, Experience partnering with Product and Engineering teams, Authorization to work in the U.S. without sponsorship, On-site availability in Carmel, IN, Healthcare or regulated industry experience preferred 📃 Skills: SaaS, B2B, KPIs, OKRs, Healthcare 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. About The Position Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team. This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management), and professional services. The Vice President, Client Services will maintain a scalable services organization, ensure strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers flexibility to accommodate a healthy work-life balance. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities Customer Outcomes at Scale - Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion. - Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success. - Serve as the executive escalation point for critical client issues and relationships. Core Leadership + Team Development Requirements - Lead, mentor, and scale the Client Services team composed of: - Client Operations - Client Success - Implementation Architecture - Professional Services - Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement. - Design clear roles, career paths, and operating expectations as the organization scales. - Promote a culture of continuous learning and knowledge sharing across the team. - Ensure appropriate resource allocation and workload balancing to maintain performance. Cross-Functional Partnership - Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients. - Establish feedback loops from clients and the field into product strategy and prioritization. Operating Rigor + Scalability - Define and own Client Services KPIs and OKRs, ensuring progress is visible and measurable. - Design scalable processes and tools that support growth without sacrificing quality. - Balance standardization with flexibility across client segments and use cases. What Success Looks Like - Clients experience consistent, high-quality implementations and ongoing support. - Product releases are deployed on time and with minimal disruptions. - Client Services KPIs are clearly defined, tracked, and improving quarter over quarter. - The services organization scales sustainably. Leadership and Mindset - Systems thinker who enjoys building structures where they do not yet exist. - Comfortable holding leaders accountable while building trust and alignment. - Energized by growth, ambiguity, and scaling challenges. - Strong executive presence with the ability to influence across functions. - Value-driven leadership focused on ownership, transparency, and collaboration. Qualifications - Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams. - Minimum of 5 years managing Directors and/or large teams. - Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments. - Experience partnering deeply with Product and Engineering teams. - Experience supporting or scaling international customers and services operations is a plus. - Healthcare or regulated industry experience is strongly preferred. Benefits - Opportunities for learning, development, and growth. - Experiences that connect employees with colleagues. - Laid-back work environment with amenities. - Paid Volunteer Time, Paid Holidays, PTO, and winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer-paid Short-term and Long-term Disability. - Health and Wellness incentives. - 401k matching.

🏢 Summary: On-site Software Test Engineer role focused on leading quality assurance initiatives for healthcare software products, ensuring data integrity and interoperability across complex systems. The position involves hands-on testing, defect management, database validation, and collaboration with Engineering and Product teams to maintain high product quality. Candidates must have strong experience in software testing and healthcare messaging environments. 🗂️ Requirements: Associate degree in Computer Science, Information Technology or equivalent experience, 5+ years of experience testing applications for usability, functionality and performance, Hands-on experience validating software using SQL queries, Experience with healthcare messaging standards, Experience with API testing tools, Ability to perform regression, load and system testing, Authorization to work in the U.S. without sponsorship, On-site availability in Carmel, IN 📃 Skills: SQL, HL7, FHIR, CCD, X12, Postman, Swagger, API, Automation, Testing, Regression, Load, System, Scripting 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. About The Position Clinical Architecture is seeking a Software Test Engineer to join our team in the Indianapolis, IN area. The Software Test Engineer will have experience with healthcare messaging and will oversee quality assurance initiatives across our software products. The ideal candidate will bring expertise in validating complex healthcare systems, ensuring data integrity, and supporting interoperability workflows. This role requires strong analytical thinking, hands-on testing skills, and the ability to collaborate across Engineering, Product, and Automation teams to drive a culture of quality. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Quality Assurance and Testing: Analyze software requirements to ensure clarity, completeness, and testability. Design, document, and maintain comprehensive test cases and support test artifacts. Execute tests to validate functionality, usability, and overall product quality. Perform exploratory, ad-hoc, regression, load, and system testing. Validate software performance across multiple environments. Defect Management and Validation: Detect, report, and track defects throughout the development lifecycle. Re-test resolved defects to ensure proper fixes are implemented. Traverse and validate database entries using SQL queries. Research and replicate customer-reported issues to support effective troubleshooting. Collaboration and Communication: Conduct peer reviews of test plans, requirements, and design documents. Participate in design reviews to ensure quality standards are embedded early. Communicate effectively with Engineering regarding system issues and defects. Partner with Product Management to clarify requirements and identify gaps. Review end-user documentation, providing guidance on content accuracy and usability. Process Improvement and Leadership: Provide insights and recommendations to improve Product Quality processes and efficiency. Support the Automation team by supplying test scenarios, use cases, and test data. Develop deep understanding of Clinical Architecture's products and workflows. Champion a culture of quality across the organization. Qualifications Associate degree in Computer Science, Information Technology, or equivalent work experience. 5+ years of experience testing applications for usability, functionality, and performance. Hands-on experience validating software using SQL queries. CTFL or equivalent QA certification preferred. Experience with API testing, including test tools such as Postman, Swagger, or automation frameworks preferred. Coding or scripting experience preferred. Healthcare messaging experience (e.g., HL7, FHIR, CCD, X12) preferred. Why Clinical Architecture?We offer: Opportunities for learning, development, and growth. Experiences that connect you with colleagues. A laid-back work environment with thoughtful amenities. Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members. Sabbatical opportunities for tenured team members. Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. Maternity and Parental leave benefits. Employer paid Short-term Disability & Long-term Disability. Health and Wellness incentives. 401k Matching. Better workdays. Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

🏢 Summary: Hands-on Social Media and Content Strategist role focused on leading social media presence and executing digital marketing initiatives to drive brand awareness, thought leadership, and lead generation. The position involves developing multi-channel content, managing campaigns, and analyzing performance to optimize engagement and growth. This is an on-site role supporting long-term business growth through strategic digital marketing efforts. 🗂️ Requirements: Bachelor's degree in Marketing, Communications, Journalism, Public Relations or related field (or equivalent experience), 5–7 years of experience in social media, content marketing, or digital marketing, Proven experience managing social media channels and executing digital marketing campaigns, Proficiency with HubSpot, Proficiency with Adobe Creative Suite or Canva, Strong analytical and project management skills, Ability to work on-site five days a week, Authorization to work in the U.S. without sponsorship 📃 Skills: HubSpot, Adobe, Canva, SocialMedia, ContentMarketing, DigitalMarketing, Analytics, EmailMarketing 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. About The Position Clinical Architecture is seeking a Social Media and Content Strategist to join our Marketing team in the Indianapolis, IN area. We are looking for an experienced, creative, and detail-oriented marketing professional to lead our social media presence and develop engaging digital content that advances brand awareness, thought leadership, and audience engagement. This hands-on role will support the execution of content and digital marketing initiatives that elevate Clinical Architecture's visibility, strengthen our position as an industry thought leader, and support long-term business growth. This role will report to our VP, Marketing. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Own the organization's social media presence, developing content and campaigns to support brand awareness, audience engagement, thought leadership, and lead generation. Develop digital content to supports organizational goals by translating subject matter expertise and existing marketing assets into engaging content across social media, email marketing, the website, and other digital channels. Develop and execute digital marketing campaigns that amplify thought leadership content, engage target audiences, and support lead generation objectives. Monitor competitor activity, industry developments, and emerging trends to identify opportunities and inform content and campaign strategy. Analyze marketing campaign performance and recommend data-driven improvements to increase engagement, audience growth, and overall marketing effectiveness. Support the promotion of company participation in tradeshows, conferences, webinars, and other industry events through digital marketing and social media activities. Stay current on digital marketing best practices, social media trends, content marketing strategies, and marketing technologies. Other duties as assigned. Qualifications Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field, or equivalent professional experience. 5 to 7 years of experience in social media, content marketing, digital marketing, or a related role. Exceptional written and verbal communication skills, with the ability to translate complex concepts into clear, engaging content. Demonstrated experience managing social media channels and executing digital marketing campaigns. Proficiency with HubSpot and either Adobe Creative Suite or Canva. Strong analytical, organizational, and project management skills, with the ability to manage multiple priorities and deadlines. Experience in healthcare IT, healthcare software, or other B2B technology industries preferred. Why Clinical Architecture?We offer: Opportunities for learning, development, and growth. Experiences that connect you with colleagues. A laid-back work environment with thoughtful amenities. Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members. Sabbatical opportunities for tenured team members. Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. Maternity and Parental leave benefits. Employer paid Short-term Disability & Long-term Disability. Health and Wellness incentives. 401k Matching. Better workdays. Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

🏢 Summary: Client Success Manager role focused on onboarding, software implementation, client relationship management, and training for healthcare IT software products. The position requires collaboration with clients and internal teams to support integrations, software demos, and long-term account success in an on-site environment. 🗂️ Requirements: 4+ years customer relationship management experience, Ability to translate between IT and business stakeholders, Authorization to work in the U.S. without sponsorship, Strong verbal and email communication skills, Ability to multitask, prioritize, and manage time effectively, On-site availability in Carmel, IN five days a week 📃 Skills: Hubspot, Excel, Word, PowerPoint, SNOMED, LOINC, CPT, ICD-10-CM 🏢 Description: About the Position Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for clients as they integrate software products. The primary objective of this role is to gain an in-depth understanding of clients' business needs and collaborate to ensure those needs are met through onboarding, software implementation, and training. This position involves learning the software and its capabilities while assisting clients with their initiatives and building long-term relationships. This role is based on-site at the Carmel, IN headquarters five days a week. Flexibility may be offered when needed to support work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Provide a positive client experience by delivering excellent service and engaging with clients throughout the business relationship. - Understand clients' needs and use available resources to identify options and recommend alternatives. - Collaborate closely with the Sales team to support renewals and identify expansion opportunities. - Maintain working knowledge of assigned clients and software products and respond to inquiries efficiently and accurately. - Demonstrate software capabilities, address use cases, implement best practices, and identify system integration opportunities. Qualifications - 4+ years of proven customer relationship management experience required. - Proven ability to translate between IT and business stakeholders to ensure goals are achieved required. - 3+ years of experience in federal contracting and/or account management preferred. - 3+ years of experience in healthcare technology and/or healthcare terminology preferred. - Experience in Business, Informatics, Public Health, Healthcare Policy, or Administration preferred. - Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Hubspot preferred. - Previous project management, project coordination, or project administration experience preferred. - Strong verbal and written communication skills. - Highly motivated to learn new skills. - Ability to multitask, prioritize, and manage time effectively. Benefits - Opportunities for learning, development, and growth. - Experiences that connect employees with colleagues. - Laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays, PTO, and winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options. - Maternity and Parental leave benefits. - Employer-paid short-term and long-term disability. - Health and wellness incentives. - 401k matching.

🏢 Summary: Entry-level Product Analyst role supporting product management by defining requirements, creating user stories, and participating in Agile software development processes within a healthcare IT environment. The position involves collaboration with cross-functional teams, product validation, stakeholder communication, and roadmap support. This is an on-site role in Carmel, IN for candidates authorized to work in the U.S. without sponsorship. 🗂️ Requirements: 1–2 years of experience in the Software Development Life Cycle, Experience collaborating with cross-functional teams, Proficiency with Microsoft Office, Understanding of Agile methodology, Strong organizational and time management skills, Strong verbal and written communication skills, Authorization to work in the U.S. without sponsorship 📃 Skills: Agile, Jira, Confluence, Excel, Word, PowerPoint, SDLC 🏢 Description: About the Position Clinical Architecture is seeking an entry level Product Analyst to join the team in the Indianapolis, IN area. The Product Analyst is responsible for supporting the Directors of Product Management in defining requirements and developing user stories. This role will work closely with cross-functional teams throughout the development process and gain hands-on experience in product development, Agile workflows, and stakeholder collaboration. This role is based on-site at the Carmel, IN headquarters, five days a week. While the organization is in-office, flexibility is offered when needed to support work-life balance and business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Collaborate with Directors of Product Management to evaluate input from multiple stakeholders to develop detailed functional and non-functional requirements - Assist in translating business needs into user stories and acceptance criteria - Participate in product validation, testing support, or user acceptance activities - Participate in Agile processes such as backlog refinement, sprint review, release planning, and daily standups - Assess the impact of changes on upcoming projects and releases - Contribute to establishing the product roadmap and communication with key stakeholders - Monitor and evaluate product progress, identifying risks during the process - Provide support to ensure product documentation is considered at each stage of development Qualifications - 1 to 2 years of experience working in the Software Development Life Cycle - Proficient in teamwork, organizational, and time management skills - Comfortable using Microsoft Office (Excel, Word, PowerPoint) - Willingness to learn and grow in a collaborative team environment Preferred Qualifications - Exposure to tools such as Jira Atlassian, Confluence, or other Agile software - 1 to 2 years in a Product Analyst role or similar role - Healthcare experience or familiarity with healthcare terminology - Familiarity with Agile methodology - Interest in the healthcare industry or familiarity with healthcare terms - Familiarity with Project Management methodology Skills - Demonstrate strong interpersonal skills, including group facilitation and conflict resolution skills - Work efficiently with cross-functional teams - Strong verbal and written communication - Effectively multitask, prioritize, and manage time - Critical thinking and analytical abilities - Tenacity in issue resolution - Accuracy, thoroughness, and attention to detail - Highly organized and motivated - Flexible and adaptable to changing priorities Benefits - Opportunities for learning, development, and growth - Experiences that connect employees with colleagues - A laid-back work environment with thoughtful amenities - Paid Volunteer Time, Paid Holidays & PTO, including a winter break week for full-time team members - Sabbatical opportunities for tenured team members - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees - Maternity and Parental leave benefits - Employer paid Short-term Disability & Long-term Disability - Health and Wellness incentives - 401k Matching

🏢 Summary: SQL Server DBA role focused on SQL development, performance optimization, and database administration for healthcare data solutions in a collaborative engineering environment. The position combines hands-on T-SQL development with management of on-premises and cloud SQL Server platforms, emphasizing OLTP systems, security, reliability, and automation. On-site work is required at the Carmel, IN headquarters with flexible work-life balance support. 🗂️ Requirements: 5+ years SQL Server DBA experience in production environments, Experience with SQL Server 2016+ installation, configuration, and maintenance, Hands-on experience with Amazon RDS for SQL Server, Advanced T-SQL query writing and optimization, Knowledge of indexing strategies and execution plans, Performance tuning and troubleshooting skills, Experience with backup, restore, and HA/DR methodologies, Database security and access management experience, Experience with OLTP workloads in 3-tier application environments, Ability to collaborate across Engineering, IT, and Product teams 📃 Skills: SQL, T-SQL, SQLServer, AmazonRDS, Azure, GoogleCloud, PowerShell, OLTP, HIPAA, SOC2, HITRUST, QueryStore, DMVs 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. SQL Server Database Administrator (DBA) Clinical Architecture is seeking an experienced SQL Server Database Administrator (DBA) to join our team in the Indianapolis, IN area. This role blends hands-on SQL development and developer support (approximately 80%) with core DBA responsibilities (approximately 20%). The SQL Server Database Administrator (DBA) will play a critical role in delivering high-quality, reliable healthcare data solutions by partnering closely with Application Developers, Cloud Engineers, Implementation Architecture, and DevOps teams. The ideal candidate is an experienced SQL Server professional who thrives in a collaborative development environment. This individual will write, review, and optimize SQL, assist with schema design, improve query performance, and promote best-practice coding standards across multiple systems. The role also includes DBA responsibilities such as managing on-premises SQL Server environments and cloud-based SQL platforms (including Amazon RDS, Azure Managed SQL Instances, and Google Cloud SQL), with a focus on availability, security, and overall platform reliability. Experience must be rooted in 3-tier application development with real-time, high-volume transactional (OLTP) workloads, not ETL pipelines or data warehouse environments. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. Responsibilities Database Administration: - Install, configure, and maintain on-prem SQL Server instances (SQL Server 2016 and newer). - Administer Cloud Service Provider SQL Server instances, including monitoring, snapshots, and instance configuration. - Manage SQL Server Agent jobs, linked servers, Database Mail, and other database platform components. - Implement, monitor, and continuously improve backup and disaster recovery strategies. Performance and Reliability: - Troubleshoot performance issues using execution plans, Query Store, and dynamic management views (DMVs). - Identify and resolve blocking, deadlocks, and query performance bottlenecks. - Design and maintain effective indexing and statistics strategies. SQL Development: - Write, review, and optimize stored procedures, functions, views, and inline SQL used by application teams. - Collaborate with developers to improve schema design, query patterns, and performance optimization. - Promote and enforce SQL coding standards and best practices. Security and Compliance: - Apply least‑privilege security models and manage database access and permissions. - Support compliance initiatives such as HIPAA, SOC 2, and HITRUST, as required. - Ensure encryption, auditing, and secure connectivity are consistently implemented. Monitoring and Automation: - Configure monitoring and alerting for both on-prem SQL Server and Amazon RDS instances. - Automate routine tasks using T‑SQL or PowerShell. - Assist with capacity planning and system lifecycle management. Qualifications and Experience - 5+ years of experience as a SQL Server DBA in a production environment. - Strong experience with SQL Server installation, configuration, and ongoing maintenance. - Hands‑on experience with Amazon RDS for SQL Server. - Advanced T‑SQL skills, including writing and optimizing complex queries. - In-depth knowledge of indexing strategies, execution plans, and performance tuning. - Experience with database security, backup and restore processes, and high availability/disaster recovery (HA/DR) methodologies. - Proven ability to collaborate across Engineering, IT, and Product teams. Benefits - Opportunities for learning, development, and growth. - Experiences that connect you with colleagues. - A laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays & PTO, including winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer paid Short-term Disability & Long-term Disability. - Health and Wellness incentives. - 401k Matching.

🏢 Summary: Operations Engineer role focused on supporting and maintaining internal and SaaS healthcare IT environments across on-premise, cloud, and hybrid infrastructure. The position involves deployment support, environment reliability, automation, troubleshooting, and collaboration with Engineering, DevOps, and Security teams. This is an on-site role in Carmel, IN supporting scalable and secure production systems. 🗂️ Requirements: 5+ years experience in application implementation, SaaS operations, or technical support roles, Experience supporting production environments, SQL knowledge, Experience with web services and APIs, Basic programming skills in C#, Java, Python, or equivalent, Familiarity with Windows Server and IIS, Knowledge of cloud infrastructure, Ability to support deployments and troubleshooting, High school diploma or GED, Authorization to work in the U.S. without sponsorship 📃 Skills: SQL, SQLServer, C#, Java, Python, Windows, IIS, AWS, Azure, CI/CD, HL7, FHIR, CCDA, APIs 🏢 Description: Operations Engineer (Internal + SaaS) Clinical Architecture is seeking an Operations Engineer (Internal + SaaS) to join the team in the Indianapolis, IN area. This role is responsible for the implementation, operation, and ongoing support of internally facing systems and SaaS environments, which support both internal teams and client-delivered solutions. This position focuses on ensuring SaaS and internal environments are reliable, secure, scalable, and aligned with product and engineering needs. The Operations Engineer will work closely with Engineering, DevOps, Security, and Client Support teams to enable successful client deployments while not directly managing client-hosted environments. This role is based on-site at the Carmel, IN headquarters, five days a week. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Install, configure, maintain, and troubleshoot internally managed and SaaS-hosted environments. - Support application deployments across on-premise, cloud, and hybrid infrastructure. - Partner with Engineering and DevOps teams to support build, release, and deployment processes. - Ensure internal and hosted environments meet availability, performance, and security requirements. - Serve as a technical escalation point for internal teams related to environment or deployment issues. - Maintain documentation for internal platforms, deployment patterns, and environment standards. - Assist with environment readiness to support client implementations and upgrades. - Participate in continuous improvement efforts related to automation, monitoring, and operational maturity. Skills - Strong analytical, troubleshooting, and problem-solving skills. - Proficiency in relational databases; working knowledge of SQL required. - Experience with Microsoft SQL Server preferred. - Experience supporting web services and APIs. - Basic programming experience in C#, Java, Python, or equivalent languages. - Familiarity with Windows Server, IIS, and cloud infrastructure (AWS, Azure, or equivalent). - Experience working with CI/CD pipelines, deployment automation, or environment provisioning preferred. - Familiarity with healthcare interoperability standards (HL7, FHIR, CCDA) is a plus. - Strong written and verbal communication skills. - Ability to work independently while collaborating effectively across teams. - Motivated to continuously learn and expand technical skill sets. Qualifications - High school diploma or GED required; College or University degree preferred. - 5 years of experience in application implementation, internal platform support, SaaS operations, or equivalent technical roles. - Experience supporting internally managed or hosted production environments required. - Experience working with Engineering, DevOps, Infrastructure, or Product Support teams strongly preferred. Benefits - Opportunities for learning, development, and growth. - Experiences that connect you with colleagues. - A laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays & PTO, including a winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer paid Short-term Disability & Long-term Disability. - Health and Wellness incentives. - 401k Matching.

🏢 Summary: Remote customer-facing role focused on driving value and outcomes for healthcare organizations using AI imaging solutions. Acts as a trusted advisor to physicians and medical centers, bridging customers with product, data, and engineering teams to enhance adoption and impact. Involves data analysis, stakeholder management, and cross-functional collaboration to demonstrate measurable clinical and operational value. 🗂️ Requirements: BSc in science, engineering, or quantitative field, 4+ years in Customer Success, customer-facing analytics, Project Management, or similar roles, Experience working in SaaS high-tech or startup environment, Stakeholder management and executive-level relationship building, Strong analytical and data-driven decision-making skills, Ability to understand technical concepts and collaborate with technical teams, Excellent verbal and written communication skills in English, Ability to work in PST time zones, Ability to travel up to 25% 📃 Skills: SaaS, Analytics, AI, MedicalImaging, Radiology, ProjectManagement, StakeholderManagement, DataAnalysis, Research, English 🏢 Description: About this role This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they get from the solutions, and demonstrate organizational impact. You will develop a strong understanding of customers' business objectives and articulate how AI enterprise solutions support their strategic goals. This is a remote role to be filled in the Western US. Responsibilities Serve as the customer's advocate and trusted advisor: - Proactively manage and grow customer relationships, identifying key stakeholders. - Lead discussions with top physicians in leading medical centers. - Understand customer pain points and workflows and enhance the value of AI in their departments. - Define next steps and collaborate with R&D teams to drive execution. Serve as the liaison between customers and internal teams: - Ensure smooth onboarding of new customers with the technical team. - Drive product enhancements and collaborate cross-functionally with Product, Data, and AI teams, representing the customer perspective. - Maintain a deep understanding of the solutions, expected performance, and user interface. Drive value demonstration: - Perform data analysis and present insights to customers. - Initiate and support research initiatives. Requirements - BSc in science, engineering, or any quantitative field (MSc preferred). - 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles. - Experience in a SaaS high-tech or startup environment is an advantage. - Experience with data analytics is an advantage. - Experience working with medical imaging and radiologists is an advantage. - Research experience is an advantage. - Experience in stakeholder management and executive-level relationship building. - Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment. - Strong analytical thinking and data-driven decision-making. - Ability to understand technical concepts and collaborate with technical teams. - Excellent verbal and written communication skills in English. - Ability to work in PST time zones. - Ability to travel up to 25%. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: The Client Services Associate delivers on-site mailroom, shipping/receiving, office support, and front desk coverage while ensuring high service standards. The role includes handling inbound/outbound mail, maintaining office equipment and supplies, supporting meetings, and performing light maintenance. This position requires strong organizational skills, customer service focus, and proficiency with office systems and equipment. 🗂️ Requirements: High School Diploma or equivalent, Knowledge of shipping and receiving procedures, Working knowledge of multi-function devices (MFD), Proficiency in MS Office Suite, Ability to operate office machinery, Ability to lift 40 lbs or more frequently, Ability to manage multiple tasks simultaneously, Strong organizational and time management skills, Ability to work assigned hours, Professional appearance and adherence to policies 📃 Skills: MSOffice, MFD, Shipping, Receiving, DataEntry, Inventory, Copying, Printing, Packaging, ComputerSystems 🏢 Description: Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), ensuring copy/print machines are functional and stocked, serving as backup to the front office (reception/concierge), and providing light maintenance/cleaning. This position offers the highest level of service to all employees while maintaining a professional image by providing prompt, courteous, and efficient service. Duties and Responsibilities: - Provides 5-star customer service to all employees. - Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software. - Manages outgoing mail/package transactions. - Performs shipping and receiving duties. - Notifies employees upon receipt of inbound deliveries. - Distributes mail/packages to personnel. - Acts as point of contact for mail/package inquiries. - Performs daily key operations of multi-function devices (ensuring functionality and replenishing toner/paper). - Submits work orders as required. - Services and replenishes pantry, conference, kitchen, and meeting areas. - Performs meeting and conference room setups. - Assists with building occupant moves. - Performs light maintenance and cleaning duties. - Maintains Business Service Center area in a neat and orderly fashion. - Monitors and replenishes office supplies. - Assists with copy/print orders and equipment monitoring. - Trains backup staff on policies and procedures. - Provides reception/concierge coverage as needed. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills with MS Office Suite experience. - Ability to handle multiple tasks simultaneously. - Good organizational skills. - Working knowledge of MFD equipment. - Knowledge of shipping/receiving procedures. - Ability to validate packing slips and select proper packing materials. Qualifications and Education Requirements: - High School Diploma (or equivalent) required. - 1+ years prior work experience preferred. - Excellent organizational and time management skills. - Analytical and problem-solving abilities. - Current knowledge or ability to learn required computer-based systems. - Professional appearance and attitude. - Adherence to company policies and procedures. Physical Demands: - Ability to grasp, lift, and move packages using a wheeled cart (up to 60 lbs capacity). - Ability to lift or move 40 lbs or more frequently. - Ability to walk, bend, kneel, stand, and sit for extended periods. - Manual dexterity for operating office machinery. Travel: None or negligible. Pay Range: $18.50—$19.50 USD What We Offer: - Career growth opportunities. - Learning and development programs. - Employee recognition programs. - Comprehensive benefits including Medical, Dental, Vision, HSA, 401k with matching, Life Insurance, Disability coverage, Paid Time Off, and additional supplemental benefits.

🏢 Summary: Customer Engineer, AI Solutions role focused on leading technical sales engagements and end-to-end implementations of an AI software platform for healthcare practices. The position bridges Sales, Customer Success, Product, and Engineering to secure technical wins, drive customer adoption, and influence product roadmap decisions. It involves solution design, integrations, implementation, and ongoing technical advisory in a fast-paced startup environment. 🗂️ Requirements: 5+ years in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering in high-growth tech companies, Experience leading SaaS or enterprise software implementations from discovery to production launch, Proven experience partnering with Sales to win new business and Customer Success to expand accounts, Strong technical aptitude and ability to explain complex software concepts to non-technical stakeholders, Experience in high-velocity SMB and/or mid-market environments, Cross-functional collaboration with Product, Engineering, Product Marketing, Sales, and Customer Success, Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience), Experience with healthcare software, workflows, EMRs/EHRs, or healthcare integrations (preferred) 📃 Skills: SaaS, AI, EMR, EHR, Integrations, APIs, EnterpriseSoftware, Implementation, SolutionDesign, TechnicalDiscovery, ProductDemos, ProofOfConcept, Testing, WorkflowAutomation 🏢 Description: Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: We are looking for a highly technical, customer-focused Customer Engineer, AI Solutions to help scale one of Nitra's fastest-growing businesses. This role sits at the intersection of Sales, Customer Success, Product, and Engineering and will be responsible for helping healthcare practices successfully evaluate, implement, adopt, and expand Nitra's AI software platform. This is a highly cross-functional role with three core responsibilities. First, you'll partner with Sales and Customer Success to secure the technical win for both new customer acquisitions and cross-sell opportunities. Second, you'll own successful customer implementations, ensuring customers quickly realize value from our AI platform. Third, you'll serve as the voice of the customer by working closely with Product, Product Marketing, and Engineering to influence roadmap decisions and continuously improve the customer experience. The ideal candidate combines strong technical aptitude with exceptional customer-facing skills. You enjoy solving complex customer problems, translating technical capabilities into business value, and building repeatable implementation processes that scale. If you're excited about AI, healthcare technology, and working in a fast-paced startup environment, we'd love to meet you. Your responsibilities will include: - Partner with Sales and Customer Success throughout the sales cycle by leading technical discovery, solution design, product demonstrations, proof-of-concepts, technical evaluations, and implementation planning. - Serve as the technical expert during customer engagements, helping healthcare organizations understand how Nitra's AI platform can automate workflows and improve operational efficiency. - Lead customer implementations from kickoff through production launch, including solution configuration, integrations, testing, training, validation, and go-live support. - Drive customer adoption by helping practices implement best practices, optimize workflows, and maximize long-term value from Nitra's AI software. - Partner closely with Product, Product Marketing, and Engineering to prioritize customer feedback, influence product roadmap decisions, and improve the customer experience. - Build scalable implementation methodologies, technical documentation, playbooks, demo environments, onboarding guides, and best practices that improve deployment quality and reduce time-to-value. - Troubleshoot technical issues and collaborate with Engineering to resolve complex customer challenges. - Measure and optimize implementation performance, technical win rates, customer adoption, customer satisfaction, and implementation quality. - Act as a trusted technical advisor throughout the customer lifecycle while identifying opportunities for expansion and additional product adoption. You have: - 5+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Professional Services, Implementation, or Customer Engineering within high-growth technology companies. - Proven success partnering with Sales organizations to win new business and Customer Success teams to expand existing customer relationships. - Experience leading SaaS or enterprise software implementations from technical discovery through production launch. - Strong technical aptitude with the ability to simplify complex software concepts for physicians, practice administrators, and business stakeholders. - Experience supporting high-velocity SMB and/or mid-market customer environments. - Experience working cross-functionally with Product, Engineering, Product Marketing, Sales, and Customer Success. - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent technical experience. - Excellent communication, presentation, and executive-facing consulting skills. - High energy, strong executive presence, and the ability to influence without direct authority. - Builder mindset with the ability to thrive in ambiguity and rapidly evolving startup environments. - Experience with healthcare software, healthcare workflows, EMRs/EHRs, or healthcare integrations is strongly preferred. - Experience working in VC-backed Series B-D technology companies is strongly preferred. What we offer: - Equity - Everyone at Nitra is an owner. When the company wins, you win. - Competitive Salary - Your salary will reflect your experience and reward your contributions. - Health Care - Comprehensive health, vision, and dental insurance options. - Retirement Benefits - Generous employer 401K match. - Hybrid work policy with four days in office and Wednesdays work-from-home.