People Operations Senior Manager

🏢 Summary: The Senior People Operations Specialist role focuses on scaling and optimizing People Operations infrastructure, including benefits administration, HRIS management, leave processes, and people analytics in a high-growth healthcare technology environment. The position emphasizes process improvement, automation, AI-enabled solutions, and compliance while supporting the full employee lifecycle. This role combines operational execution with data-driven decision-making to enhance employee experience and organizational efficiency. 🗂️ Requirements: 5+ years of experience in benefits administration, HRIS management, leave administration, or People Operations, Strong knowledge of employee benefits programs, retirement administration, and leave management, Experience administering FMLA, ADA, COBRA, disability, and state leave programs, Hands-on experience with HRIS platforms (ADP, Rippling, UKG and/or Paylocity), Experience managing employee data, workflows, and HR systems configurations, Experience supporting HR compliance, audits, and regulatory reporting (EEO-1, unemployment claims, workers’ compensation), Ability to manage sensitive and confidential employee information 📃 Skills: HRIS, ADP, Rippling, UKG, Paylocity, FMLA, ADA, COBRA, EEO-1, Analytics, AI, Reporting, Compliance, DataGovernance, Automation 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. Today, Iterative Health is headquartered in Cambridge, Massachusetts, and New York City with 250+ employees world-wide. The Senior People Operations Specialist at Iterantive Health is a critical individual contributor responsible for helping scale and optimize the infrastructure that supports the employee experience. This role serves as a subject matter expert in benefits administration, leave management, HR systems, people analytics, compliance, and operational excellence. This is an exciting opportunity for someone who enjoys building, improving, and modernizing People Operations processes in a high-growth environment. The ideal candidate is equally comfortable supporting employees, leveraging data to drive decisions, and identifying opportunities to streamline and automate workflows. Over the next year, this person will play a key role in helping modernize our People infrastructure through process optimization, automation, AI-enabled solutions, and the implementation of new benefits, tools and technologies. Where You'll Drive Impact Benefits & Leave Administration Administer employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, and voluntary benefits. Serve as the primary point of contact for employee benefits inquiries and issue resolution. Manage benefit enrollments, qualifying life events, terminations, and annual open enrollment processes, partnering with brokers, vendors, and HRIS providers to ensure accuracy and a seamless employee experience. Partner with brokers, vendors, and internal stakeholders to support benefit administration, audits, benchmarking, vendor evaluations, and program enhancements. Serve as a trusted resource for employees and managers throughout the leave process. Partner with third-party leave administrators, HR Business Partners, managers, and payroll to support leave administration, ensure compliance, and maintain accurate documentation and records. HRIS Management & Employee Lifecycle Serve as the primary administrator for the company's HRIS, ensuring employee data is accurate, secure, and maintained with integrity across systems. Configure and support system workflows, business processes, security roles, reporting, and integrations. Manage employee lifecycle transactions, including hires, transfers, promotions, compensation changes, and terminations. Support onboarding and offboarding processes, ensuring accurate employee communications and coordination with payroll, finance, and external vendors. Develop and maintain process documentation, data governance standards, and system procedures. Maintain employee records, including I-9s, licenses, certifications, and other required documentation. Serve as a backup resource for pre-boarding and onboarding activities during periods of high volume or team absences. People Analytics, Compliance & Reporting Support the development and maintenance of People metrics, dashboards, and reporting, providing insights on headcount, hiring, retention, turnover, engagement, leave utilization, and other workforce trends. Leverage HR technology, AI, and analytics tools to improve reporting capabilities, identify trends, and support data-driven decision-making. Partner with People leaders and cross-functional stakeholders to support workforce planning, reporting, and strategic initiatives. Support HR compliance activities, audits, and regulatory reporting, including EEO-1 reporting, unemployment claims, workers' compensation, compensation reporting, and other required filings. Assist with employee compliance programs, including employee handbook administration, policy updates, annual acknowledgements, mandatory training programs, and compliance communications. Maintain compliant employee records and support I-9 administration, record retention, documentation reviews, and other compliance-related processes. Monitor regulatory changes and support updates to policies, processes, reporting, and employee communications to ensure ongoing compliance. Identify opportunities to improve processes, leverage AI and automation, and enhance the employee experience through technology and operational efficiencies. Support additional People Team projects and initiatives as assigned. How We Work Collaborative and low-ego team environment Fast-moving and highly iterative culture Strong focus on ownership and accountability Mission-driven and patient-centered mindset Open communication and continuous learning Comfortable navigating evolving business needs What You Bring to the Team 5+ years of experience in benefits administration, HRIS management, leave administration, or People Operations Strong knowledge of employee benefits programs, retirement administration, and leave management Experience administering FMLA, ADA, COBRA, disability, and state leave programs Experience working within HRIS platforms and managing employee data and workflows from (ADP, Rippling, UKG and/or Paylocity) Strong organizational skills with exceptional attention to detail and follow-through Ability to manage multiple priorities and work independently in a fast-paced environment Strong communication and interpersonal skills with a service-oriented mindset Ability to handle sensitive and confidential information with professionalism and discretion Proactive, solutions-oriented, and process improvement focused approach Benefits That Support You We believe great teams do their best work when they feel supported — professionally and personally. Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative Health Mental health and wellness support through Spring Health Health HSA or FSA options, and commuter FSA contributions supported by Iterative Health Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years 401(k) program with a company match of up to 3% (up to $3,000 annually) Weekly in-office lunch benefit every Tuesday 100% company-paid short-term and long-term disability coverage Annual wellness and professional development stipend to support your health and growth And more! New York pay range$90,000—$130,000 USDAt Iterative Health, we're actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact CandidateAccommodations@iterative.health.

🏢 Summary: Senior Employee Relations Specialist role supporting employee relations, workplace compliance, leave administration, accommodations, and policy governance in a fast-paced manufacturing technology environment. The position focuses on investigations, compliance processes, operational scalability, and cross-functional collaboration with Legal, HR, and business leaders. Onsite role in California with compensation, health benefits, and professional development support. 🗂️ Requirements: Experience managing employee relations matters and workplace investigations, Experience with California employment practices and workplace compliance, Experience conducting investigations, fact-finding, and case management, Experience administering leave of absence and workplace accommodations, Experience partnering with Legal on compliance and employee relations matters, Ability to interpret and apply workplace policies and procedures, Experience improving HR processes, workflows, or systems, Strong analytical, communication, and problem-solving skills, Professional discretion with confidential employee matters, Ability to work onsite in California office locations, Ability to lawfully access US export-controlled information and technology 📃 Skills: HRIS, Jira, PowerBI, Analytics, Compliance, Documentation, Reporting, Workflows, CaseManagement, Immigration 🏢 Description: Purpose The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted. The Role Employee Relations & Workplace Support - Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters. - Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations. - Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner. - Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters. - Maintain accurate and organized employee relations documentation, investigation records, and case files. - Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk. - Support consistent application of company policies, procedures, and workplace practices across the organization. - Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness. Leave, Accommodations & Workplace Compliance - Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination. - Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors. - Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management. - Coordinate immigration case administration and partnership with external immigration counsel and vendors. - Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through. Policy Governance, Organizational Health & Operational Scalability - Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness. - Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders. - Support policy communication, training, and change management efforts to promote consistent application across the organization. - Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness. - Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement. - Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience. Cross-Functional Partnership - Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives. - Build trusted working relationships with managers and leaders across the organization. - Support organizational initiatives and projects that improve People Operations effectiveness and employee experience. - Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes. Basic Qualifications - Ability to lawfully access information and technology that is subject to US export controls. - Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion. - Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs. - Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities. - Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs. - Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters. - Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk. - Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness. - Strong relationship-building, analytical, communication, and problem-solving skills. - Professionalism and discretion when handling sensitive and confidential employee matters. - Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work. - Ability to move throughout company facilities and/or transport light materials as needed to support business activities. Preferred Qualifications - Experience supporting multi-state employee populations. - Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies. - Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics. - Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements. - Familiarity with immigration administration and vendor coordination. - Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field. Work Environment - This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility. - Fast-paced, highly collaborative environment supporting a rapidly scaling organization. - Significant cross-functional interaction with managers, employees, leadership, and external partners. - Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth. Compensation - Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD. What We Offer - Competitive salary, equity plan, and discretionary incentive bonus opportunities. - Paid vacation, sick time, company holidays, and year-end shutdown. - Paid parental leave. - Comprehensive health and wellness benefits including HMO and PPO options. - Company-sponsored life insurance and disability coverage. - Reimbursement opportunities for learning and development initiatives. - Collaborative and high-performing work environment.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Senior Employee Relations Specialist role supporting employee relations, workplace compliance, leave administration, and organizational policy governance in a fast-paced manufacturing technology environment. The position focuses on managing investigations, compliance programs, accommodations, and operational process improvements while partnering cross-functionally with Legal, Payroll, Finance, and business leaders. The role is onsite in California with competitive compensation, comprehensive benefits, and professional development support. 🗂️ Requirements: Experience managing employee relations matters and workplace investigations, Experience with California employment practices and workplace compliance, Experience conducting investigations, fact-finding, and case management, Experience administering leave of absence and workplace accommodations, Experience partnering with Legal on compliance and employee relations matters, Ability to interpret and apply workplace policies and procedures, Experience improving workflows, systems, and operational processes, Strong analytical, communication, and problem-solving skills, Professionalism handling confidential employee matters, Ability to work onsite in California office environment, Ability to lawfully access US export-controlled information 📃 Skills: HRIS, Jira, PowerBI, Analytics, Compliance, Investigations, Documentation, Reporting, Workflow, Immigration 🏢 Description: Purpose The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted. The Role Employee Relations & Workplace Support • Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters. • Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations. • Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner. • Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters. • Maintain accurate and organized employee relations documentation, investigation records, and case files. • Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk. • Support consistent application of company policies, procedures, and workplace practices across the organization. • Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness. Leave, Accommodations & Workplace Compliance • Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination. • Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors. • Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management. • Coordinate immigration case administration and partnership with external immigration counsel and vendors. • Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through. Policy Governance, Organizational Health & Operational Scalability • Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness. • Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders. • Support policy communication, training, and change management efforts to promote consistent application across the organization. • Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness. • Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement. • Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience. Cross-Functional Partnership • Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives. • Build trusted working relationships with managers and leaders across the organization. • Support organizational initiatives and projects that improve People Operations effectiveness and employee experience. • Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls. • Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion. • Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs. • Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities. • Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs. • Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters. • Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk. • Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness. • Strong relationship-building, analytical, communication, and problem-solving skills. • Professionalism and discretion when handling sensitive and confidential employee matters. • Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work. • Ability to move throughout company facilities and/or transport light materials as needed to support business activities. Preferred Qualifications • Experience supporting multi-state employee populations. • Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies. • Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics. • Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements. • Familiarity with immigration administration and vendor coordination. • Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field. Work Environment • This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility. • Fast-paced, highly collaborative environment supporting a rapidly scaling organization. • Significant cross-functional interaction with managers, employees, leadership, and external partners. • Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth. Compensation • Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD. What We Offer • Competitive salary, equity plan, and discretionary incentive bonus opportunities. • Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave. • Comprehensive health and wellness benefits including HMO and PPO options. • Company-sponsored life insurance and disability coverage. • Reimbursement opportunities for learning and development initiatives. • Collaborative, fast-paced, mission-driven work environment.

🏢 Summary: Leadership role managing a team of Solutions Engineers in a B2B SaaS analytics environment, driving technical pre-sales strategy and customer success. Combines people management, deep data analytics expertise, and cross-functional collaboration to support complex sales cycles and product adoption. Responsible for coaching the team, optimizing technical sales processes, and ensuring successful implementation of analytics solutions. 🗂️ Requirements: 3+ years managing technical pre-sales, solutions engineering, or professional services teams, Experience in B2B SaaS environment, Deep knowledge of data and analytics products implementation, Experience working on complex technical sales cycles, Ability to communicate complex technical concepts to technical and non-technical stakeholders, Experience collaborating with Sales, Product, and Engineering teams, Hands-on experience with product analytics or modern data stack tools 📃 Skills: SaaS, Analytics, CDP, Datawarehousing, Snowflake, BigQuery, Segment, Hightouch, Mixpanel, Amplitude, Pendo, Contentsquare 🏢 Description: About Mixpanel Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.About the Role As a Manager on the Solutions Engineering team at Mixpanel, you will lead a talented group of analytics consultants who are pivotal to our success. You will be at the forefront of driving customer value, guiding your team as they serve as the primary technical resources for our Sales organization. This role is a unique blend of leadership, technical expertise, and business strategy. You will be responsible for coaching and developing your team, refining our technical sales processes, and collaborating across departments to ensure our customers achieve their business outcomes with Mixpanel. You will also play a key role in hiring, onboarding, and managing the next wave of Solutions Engineers. By fostering a culture of excellence and deep customer empathy, you will empower your team to architect innovative solutions, drive product adoption, and ultimately secure the technical win with prospects and customers. Responsibilities Develop & Mentor: Lead, coach, and grow a high-performing and inclusive team of Solutions Engineers, actively investing in their career development and upholding a high standard of performance. Drive Results: Partner closely with Sales leadership and Account Executives to provide technical expertise that drives new, retained, and expansion ARR. You will ensure your team's activities are directly contributing to the company's bottom line. Prioritize & Problem Solve: Guide your team through complex customer evaluations and technical challenges. You will manage team resources effectively, aligning the right skills to customer needs to achieve productivity targets and successful outcomes. Cross-Functional Partnership: Act as a key technical liaison, collaborating with peer managers across Sales, Product, and Engineering. You will gather and synthesize customer feedback from your team to influence product strategy and solve problems at scale. Communicate & Manage Change: Effectively translate broader company and departmental strategy into clear, actionable goals for your team. You will guide your direct reports through evolving business priorities with empathy and clarity. Hire the Best: Actively assess the needs of the team, build a pipeline of top talent, and hire outstanding individuals who elevate the team's capabilities and contribute to our inclusive culture. Innovate & Raise the Bar: Relentlessly seek to improve how your team operates, from refining demo strategies and proof-of-concept methodologies to adopting new tools and processes that increase effectiveness and celebrate success. We’re Looking For Someone Who Has progressive experience in a B2B SaaS environment, including 3+ years of people management experience leading a technical pre-sales, solutions engineering, or professional services team. Exhibits a "player-coach" mentality with deep knowledge in the data and analytics space. You are an expert on how data products (like CDPs, data warehouses, and analytics tools) are implemented and adopted by customers. Is a proven cross-functional partner with a track record of successfully working with sales teams to navigate complex deals and drive revenue. Demonstrates expertise in communicating complex technical concepts clearly and effectively to both technical and non-technical stakeholders. Is skilled at prioritizing team activities and managing workload in a dynamic environment, balancing customer needs with efficiency goals. Is a natural mentor and developer of talent, with a passion for coaching and a history of building inclusive, high-achieving teams. Handles ambiguity with ease, demonstrating flexibility and a proactive, problem-solving mindset when adapting to new challenges and business priorities. Actively seeks feedback and is humble to learn, consistently looking for ways to improve themselves and their team. Bonus Points Previous experience in management consulting, strategic operations, or a similar role focused on go-to-market strategy. Direct, hands-on experience with Mixpanel or other product analytics tools like Amplitude, Pendo, or Contentsquare. Strong familiarity with the modern data stack, including tools like Snowflake, Google BigQuery, Segment, or Hightouch. #LI-HybridCompensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.Mixpanel Compensation Range$238,300—$321,705 USDBenefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

🏢 Summary: Senior Product Operations Analyst role focused on building and scaling processes, frameworks, and cross-functional workflows to ensure operational excellence and successful product launches across a multi-product SaaS platform. 🗂️ Requirements: 4+ years of experience in product operations, program management, or related operational role, Experience collaborating across Product, Engineering, Marketing, and Sales teams, Experience designing and implementing scalable, repeatable operational processes, Experience presenting and communicating with senior leadership (Director+ level), Hands-on experience with product management tools such as Jira and Confluence, Experience working in ambiguous, fast-paced environments and defining operational approaches 📃 Skills: Jira, Confluence, SaaS, ProductOperations, ProgramManagement, ProcessDesign, WorkflowManagement, ProductManagementTools 🏢 Description: The product operations team enables product excellence at scale at Datadog. With over thirty standalone products on a single platform, product operations drives consistency, efficiency, and quality across the organization. As a Senior Product Operations Analyst, you will help the product organization do its best work. You'll build and scale the processes, frameworks, and cross-functional workflows that enable PMs and their partners to ship effectively. This includes touchpoints with inbound, delivery, outbound workstreams in product development. This is a role for someone who thrives in the space between teams: driving alignment, removing friction, and ensuring that the operational foundations of the product org can keep pace with Datadog's growth. At Datadog, we place value in our office culture, the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Drive launch readiness and execution. Own and drive operational excellence for product launches. This includes coordinating across Product, Engineering, Marketing, Sales, Customer Success, and Support to ensure we are ready to bring quality products and support to our customers. Build and maintain a single source of truth for launches giving cross-functional partners real-time visibility into what's shipping, when, and what's needed from each team. Lead product-wide communications and operational support for major moments including major conferences, all-hands meetings, and cross-functional forums. You'll also need to be comfortable representing Product Operations to leadership. Drive centralized product knowledge and enablement, ensuring PMs and stakeholders have the tools, resources, templates, and context they need to succeed and making it easily discoverable. Incorporate customer voice into the product development process by mining our customer feedback tools for high signal insights. Then partnering with PMs to drive inclusion in their product planning. Build, refine, and scale core product operations processes. At its core this is meeting with stakeholders, identifying shared pain points and solving them for a distributed product org. You'll create the repeatable frameworks that let Datadog operate consistently across 30+ products. Who You Are: 4+ years of experience in product operations, program management, or a related operational role. Experience collaborating across multiple departments (Product, Engineering, Marketing, Sales, etc.) and aligning stakeholders with different priorities toward shared outcomes. Track record of designing and implementing scalable, repeatable processes that drive adoption, not just documentation that sits on a shelf. Experience communicating with and presenting to senior leadership at the Director+ level, both in writing and live settings. Hands-on experience with product management tools and workflows (Jira, Confluence, or similar), with a willingness to build and improve tooling as needs evolve. Experience working in ambiguous environments where you've had to define the approach, prove out value quickly, and iterate, not just maintain an existing playbook. Demonstrated ability to lead through influence rather than authority, building trust and driving outcomes across teams you don't directly manage. Bonus Points: Experience in a B2B SaaS or high-growth technology company. Experience in multiple functions (sales, engineering, product, operations, etc.) Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds Access to Inclusion Talks, our internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-HybridDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$145,000—$175,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Senior US People leadership role focused on driving people strategy, organizational design, workforce planning, employee relations, and talent development in a fast-growing international tech environment. The position partners closely with senior leadership to scale culture, optimize HR processes, and lead the US People function using data-driven insights and HR technology. Offers competitive compensation, hybrid work, health benefits, parental leave, and professional development support. 🗂️ Requirements: Significant experience in senior strategic HR leadership, Experience managing and developing HR teams, Background in scaling tech or international environments, Strong knowledge of US employment law, Experience with multi-state compliance, Ability to lead workforce and organizational planning, Experience handling complex employee relations matters, Proficiency with HRIS systems and people data analysis, Comfort using AI tools and digital platforms, Strong stakeholder management and coaching skills 📃 Skills: HRIS, AI, Spreadsheets, Compliance, WorkforcePlanning, OrganizationalDesign, SuccessionPlanning, Recruitment, Onboarding, Compensation, Analytics, EmploymentLaw 🏢 Description: The impact you will have We’re looking for an outstanding Head of People, US to lead our People function across the US and based in New York, making a tangible impact on our business. You’ll sit at the heart of our organization as the senior People leader in the region, partnering closely with our US senior leadership team to shape and deliver our people strategy. If you have a passion for strategic leadership, a strong grounding in talent and organisational design, and thrive in fast-paced, high-growth environments, we’d love to hear from you. What will you do? - Act as the trusted People partner to our US senior leadership team, providing strategic partnership and support on all people-related matters to drive performance and business outcomes. - Own and execute the People strategy for the US, aligning closely with the global People leadership team on key areas including talent development, engagement, culture, and change. - Use data and insight to spot patterns, guide senior leadership decision-making, and lead workforce planning, organisational design, and succession for the US. - Take ownership of embedding company-wide initiatives (e.g. performance processes, compensation cycles, hybrid working models) across the US, ensuring they land well with senior leaders, managers and their teams. - Act as the senior escalation point for complex employee relations matters in the US, providing sound, pragmatic advice and coaching that balances risk and business need with empathy and fairness. - Lead, manage and develop our US People Partners, building capability and consistency across the team and acting as their escalation point on complex issues. - Play a key role in advancing our culture and ways of working, grounded in our leadership behaviors and values. - Own accountability for the US People function, including budget, headcount planning and representing the People agenda to senior US leadership and, where relevant, global leadership forums. Your Responsibilities Will Include - Partnering with senior leaders across the US to understand business challenges, diagnose people needs, and develop tailored solutions. - Leading workforce and organizational planning for the US, including team structures, spans and layers, and succession planning. - Proactively identifying recruitment needs, partnering with Talent Acquisition on role scoping, candidate selection, offers and onboarding. - Facilitating personal development and growth through meaningful feedback, development conversations, and learning pathways. - Owning performance and conduct issues across the US, ensuring fair process and building manager confidence and capability. - Helping managers navigate and apply our reward and compensation philosophy, especially during annual cycles or off-cycle promotions. - Analysing and translating people data into insight; supporting leaders to make informed decisions that drive business outcomes. - Contributing to scaling our culture and processes as we grow internationally – with an eye on relevance, inclusion, and local nuance. - Acting as a critical voice on inclusion, wellbeing and psychological safety across the business. You’ll be great here if you have - Significant experience in a senior strategic HR leadership role (e.g. Head of People, Senior People Partner, or HR Business Partner leader), ideally in a scaling tech or international environment, with experience managing and developing a team. - Business and commercial awareness with the ability to assess people needs and execute through others. - Credibility with senior leaders and strong coaching capabilities. - Outcome-focused mindset with process improvement and scaling experience. - Strong knowledge of US employment law and multi-state compliance, with exposure to international employment contexts considered an advantage. - Tech and AI fluency, with experience using HRIS systems, survey platforms, spreadsheets, and AI solutions to generate insights and improve efficiency. - Ability to operate effectively in fast-changing and ambiguous environments. - Strong feedback and communication skills. Ways of Working - Collaboration & Care: Team-oriented approach and shared ownership mindset. - Bias for Action: Proactive and comfortable experimenting and iterating. - Drive for Equity: Commitment to inclusion and equitable processes. - Curious & Grounded: Thoughtful, inquisitive, and humble approach. - Comfortable with Complexity: Ability to remain calm and optimistic during growth and change. Benefits - Competitive salary - 25 days holiday + Bank Holidays - Private health insurance and wellness program - Pension plan - Enhanced parental leave - Career development plan - Personal training budget of $1000 per year - Regular team events, including lunches, socials and quarterly team events - Home office allowance - Equipment provided for success - Collaborative, flexible and friendly hybrid working environment Compensation Range: $155K - $230K

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Leadership role to build and scale a 0→1 ML/AI platform enabling large-scale model training and inference across the organization. The position drives technical vision, roadmap, and organizational structure while overseeing multiple teams and managers. It covers the full AI lifecycle, from training and serving to deployment and monitoring, using open-source tooling. 🗂️ Requirements: Experience building 0→1 ML/AI platforms, Hands-on experience with open-source ML infrastructure (e.g., Ray, AnyScale), Strong technical background in large-scale training and inference systems, Experience managing managers and leading multiple engineering teams, Proven record of delivering production-grade AI systems, Experience defining technical vision and roadmap for AI platforms, Experience supporting full AI lifecycle: training, serving, deployment, monitoring 📃 Skills: Python, Ray, AnyScale, ML, AI, OpenSource, Training, Inference, Deployment, Monitoring, Infrastructure, Platforms 🏢 Description: The AI platform is responsible for all AI infrastructure across Datadog. Our mission is to provide tools and platforms that enable data scientists and engineers to conduct large-scale training and inference with ease. We support products such as Bits AI, LLMObs and all our AI research. You’ll join a new and fast growing team that is critical to the future of Datadog. You will support building and scaling the team, help define our technical vision and help shape the roadmap. You will manage other managers and help define the future structure of our organization, participating in the recruitment of the future managers and ICs of the department. You’ll work closely with partner teams in the AI platform organization ensuring a seamless AI development cycle. You’ll also partner with the Applied AI org, product engineering teams, and Datadog infrastructure & tooling teams to build out systems from the ground up. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Lead a fast-growing organization around 20 people across 2 teams soon to be 3. You will define the roadmap for your scope and work with ICs and managers to establish the technical direction Collaborate with the engineering team and product manager to define the future of the roadmap Create a strong organizational culture centered around our engineering standards and customer- focused approach Support the whole lifecycle of AI development, including model training, serving, deployment and monitoring Who You Are: You’ve led teams that have built 0 to 1 ML/AI Platforms, with an emphasis on Open Source Tooling (i.e. Ray / AnyScale), versus pure out-of-the-box solutions. An experienced engineer and team player with strong technical skills to influence the technical direction of your teams A people leader with strong interpersonal skills, who has built and led high-performing software engineering teams, including managing managers Interested in working on an early stage project with many challenges to solve and a fast iteration cycle. You bring a strong bias for delivery and make impact through ambiguity. You have a track record of delivering high-quality software on schedule and collaborating closely with product partners. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-HybridDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$234,000—$300,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Hands-on Forward Deployed AI Product Manager role focused on building and deploying AI-powered workflows for clinical research operations. The position combines product management, AI application development, and cross-functional collaboration to improve operational efficiency and scalability. Candidates will work with LLMs, workflow automation, and healthcare-related systems in a fast-moving, iterative environment. 🗂️ Requirements: 4+ years building and shipping software products, AI applications, technical solutions, or production systems, Experience with large language models, prompt engineering, agent design, RAG, evaluation frameworks, and workflow automation, Strong technical fluency with modern AI development workflows and tooling, Experience translating business problems into scalable technical solutions, Familiarity with Python, Ability to work with engineering and technical teams throughout implementation, Strong written and verbal communication skills, Ability to prioritize and drive outcomes in ambiguous environments 📃 Skills: Python, LLM, RAG, AI, LangGraph, AgentCore, FHIR, OMOP, HIPAA, GxP, EMR 🏢 Description: Iterative Health is transforming clinical research through AI, technology, and human expertise to improve patient outcomes. Through the Iterative Health Site Network — a network of 100+ clinical research sites across the US and Europe — the company helps expand and expedite access to novel therapeutics for patients in need. Why This Role Matters As a Forward Deployed AI Product Manager, you will work cross functionally to identify, build, and deploy AI-powered solutions that transform how clinical research operations are executed. This is a highly hands-on role that sits at the intersection of product, engineering, and operations. You will partner closely with end users to understand their workflows, identify opportunities where AI can create meaningful leverage, rapidly prototype solutions, and deploy them into production. You will work across Clinical Operations, Site Operations, Trial Enrollment, Business Development, and Corporate Functions, identifying high-impact opportunities and owning them from concept through deployment and adoption. This role reports to the Product organization and partners closely with Engineering, Data Science, Security, and Operational Leadership teams. Where You'll Drive Impact - Embed within internal business teams to deeply understand workflows, decision-making processes, pain points, and opportunities for automation and augmentation - Translate complex operational challenges into well-defined AI solutions with measurable business outcomes - Design, prototype, and deploy AI-powered workflows and agentic systems leveraging modern LLM platforms, orchestration frameworks, and internal data infrastructure - Own the full product lifecycle, including discovery, solution design, implementation, testing, rollout, adoption, and ongoing optimization - Establish evaluation frameworks that measure AI performance against operational, quality, and business outcomes - Partner with engineering, data, and security teams to ensure solutions meet company standards for reliability, governance, compliance, and scalability - Work through the operational and technical details required to move solutions from proof-of-concept to production - Identify patterns and opportunities that can evolve from one-off solutions into reusable platform capabilities - Bring field insights and learnings back to Product and Engineering leadership to inform future investment decisions and product strategy - Contribute to the evolution of the AI operating model, including tooling, evaluation methodologies, governance practices, and development standards - Travel occasionally to business units, research sites, and company offices as needed (estimated less than 15%) - Perform related duties as requested You Might Thrive in This Role If - You enjoy operating in highly ambiguous environments and creating structure where none exists - You are equally effective working with executives, operators, engineers, and data scientists - You can quickly understand how people actually work and identify opportunities to improve workflows through technology - You value rapid experimentation and iterative learning over lengthy planning cycles - You have strong judgment about where AI adds value and where traditional solutions may be more appropriate - You are energized by building and deploying solutions that create immediate impact for users - You are comfortable moving between strategy, execution, and hands-on problem solving What Success Looks Like Within your first 12 months, you will: - Deploy multiple AI-powered workflows that deliver measurable improvements in efficiency, quality, speed, or user experience - Establish trusted partnerships with operational teams across the organization - Develop repeatable frameworks for evaluating and scaling AI applications - Identify and help operationalize reusable platform capabilities that accelerate future AI development - Drive meaningful adoption of AI solutions across key business functions How We Work - Collaborative and low-ego team environment - Fast-moving and highly iterative culture - Strong focus on ownership and accountability - Mission-driven and patient-centered mindset - Open communication and continuous learning - Comfortable navigating evolving business needs What You Bring to the Team - 4+ years of experience building and shipping software products, AI applications, technical solutions, or production systems - Hands-on experience working with large language models, including prompt engineering, agent design, retrieval-augmented generation (RAG), evaluation frameworks, and workflow automation - Strong technical fluency with modern AI development workflows and tooling - Experience collaborating directly with end users to understand business problems and translate them into scalable solutions - Familiarity with programming languages such as Python and the ability to work effectively with technical teams throughout implementation - Ability to navigate ambiguity, prioritize effectively, and drive outcomes with limited direction - Strong written and verbal communication skills with the ability to engage both technical and non-technical audiences - Demonstrated ownership mindset and bias toward action Preferred - Experience in healthcare, clinical research, or another regulated domain (HIPAA, GxP, financial services) - Background as a technical founder, early engineer at a startup, or in a customer-facing engineering role - Interest in growing toward a senior product role over time - Experience with agent frameworks, MCP servers, or production LLM evaluation tooling - Familiarity with EMR systems, clinical trial operations, or healthcare data standards (FHIR, OMOP) - Experience working with messy, real-world data and turning it into something useful Benefits That Support You - Hybrid work environment with in-office collaboration two days per week in either NYC or Boston office - Comprehensive medical, dental, and vision coverage - Mental health and wellness support - HSA or FSA options and commuter FSA contributions - Unlimited PTO, 12 company holidays, and company-wide shutdown between Christmas and New Years - 401(k) program with company match - Weekly in-office lunch benefit - Company-paid short-term and long-term disability coverage - Annual wellness and professional development stipend - And more