Manager, Solutions Engineering

🏢 Summary: Engineering Manager role leading the SmartDesk AI-powered front desk assistant product, responsible for driving technical vision, managing a high-performing engineering team, and delivering scalable AI SaaS solutions. The position focuses on transforming generative AI capabilities into reliable, production-ready systems for B2B2C environments. You will oversee architecture, product collaboration, and end-to-end engineering execution. 🗂️ Requirements: 3+ years engineering management experience, Experience leading teams of 6+ engineers, Proven experience building and scaling AI-powered SaaS products, Experience in B2B2C environments, Strong proficiency in Python, Experience with React and C#, Expertise in deploying AI systems to production, Experience with modern AI development tools and frameworks, Ability to define technical architecture and system design 📃 Skills: Python, React, C#, TypeScript, JavaScript, Next.js, AWS, ECS, SQS, RDS, LLMs, GenerativeAI, SaaS, AI, B2B2C 🏢 Description: About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.The Role You'll Play At the intersection of cutting-edge AI and real-world business solutions, your role as an Engineering Manager for the SmartDesk product, you will lead an engineering team in building an innovative AI-powered front desk assistant for wellness businesses. As a strategic technical leader, you'll transform emerging AI capabilities into reliable, impactful products that solve complex communication and workflow challenges. Empower a high-performing engineering team to deliver exceptional technical solutions and drive meaningful business impact Lead end-to-end team management, from recruiting top talent to mentoring and supporting career growth Shape the technical vision and strategy for SmartDesk, balancing rapid innovation with robust engineering principles Drive product development through close collaboration with product, data, and applied AI teams Make critical architectural decisions that balance speed, quality, and long-term system flexibility Contribute to engineering-wide initiatives and help evolve Playlist's technical capabilities Establish clear goals, prioritize resources, and guide team execution through complex, ambiguous challenges Experience You Bring 3+ years of engineering management experience leading teams of 6+ members Proven track record of designing and scaling AI-powered SaaS products in B2B2C environments Strong proficiency in Python, with comfort working across diverse technology stacks (React, C#) Deep expertise in transforming AI capabilities into production-ready, reliable systems Exceptional ability to communicate complex technical concepts to cross-functional stakeholders Demonstrated success in establishing technical vision and driving measurable outcomes Experience with modern AI development tools and frameworks Passion for building diverse, high-performing engineering teams Technologies We Use LLMs and Generative AI frameworks AWS (ECS, SQS, RDS) Python TypeScript / JavaScript / React / Next.js Pay Transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $151,275 to $201,700. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Engineering Manager role leading the SmartDesk AI-powered front desk assistant, responsible for delivering scalable, production-ready AI SaaS solutions for wellness businesses. The position combines hands-on technical leadership with people management, driving architecture, product development, and cross-functional collaboration. The role focuses on transforming emerging AI capabilities into reliable, high-impact systems. 🗂️ Requirements: 3+ years engineering management experience, Experience leading teams of 6+ engineers, Proven experience designing and scaling AI-powered SaaS products, Experience in B2B2C environments, Strong proficiency in Python, Experience with React and C#, Expertise in building production-ready AI systems, Experience with modern AI development tools and frameworks, Ability to define technical vision and architecture 📃 Skills: Python, React, C#, TypeScript, JavaScript, Next.js, AWS, ECS, SQS, RDS, LLMs, GenerativeAI, SaaS, AI 🏢 Description: About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.The Role You'll Play At the intersection of cutting-edge AI and real-world business solutions, your role as an Engineering Manager for the SmartDesk product, you will lead an engineering team in building an innovative AI-powered front desk assistant for wellness businesses. As a strategic technical leader, you'll transform emerging AI capabilities into reliable, impactful products that solve complex communication and workflow challenges. Empower a high-performing engineering team to deliver exceptional technical solutions and drive meaningful business impact Lead end-to-end team management, from recruiting top talent to mentoring and supporting career growth Shape the technical vision and strategy for SmartDesk, balancing rapid innovation with robust engineering principles Drive product development through close collaboration with product, data, and applied AI teams Make critical architectural decisions that balance speed, quality, and long-term system flexibility Contribute to engineering-wide initiatives and help evolve Playlist's technical capabilities Establish clear goals, prioritize resources, and guide team execution through complex, ambiguous challenges Experience You Bring 3+ years of engineering management experience leading teams of 6+ members Proven track record of designing and scaling AI-powered SaaS products in B2B2C environments Strong proficiency in Python, with comfort working across diverse technology stacks (React, C#) Deep expertise in transforming AI capabilities into production-ready, reliable systems Exceptional ability to communicate complex technical concepts to cross-functional stakeholders Demonstrated success in establishing technical vision and driving measurable outcomes Experience with modern AI development tools and frameworks Passion for building diverse, high-performing engineering teams Technologies We Use LLMs and Generative AI frameworks AWS (ECS, SQS, RDS) Python TypeScript / JavaScript / React / Next.js Pay Transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $151,275 to $201,700. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Leadership role responsible for defining strategy and delivering a unified CRM by integrating messaging automation, AI chatbots, and sales pipeline tools into a single growth platform. Combines hands-on product execution with team leadership to drive client acquisition, retention, and lifecycle optimization. Focused on building and scaling AI-enabled growth solutions within a fitness and wellness ecosystem. 🗂️ Requirements: 7+ years experience in product management, 3+ years experience managing Senior Product Managers, Proven track record of building and scaling products from 0 to 1, Experience delivering CRM or marketing automation platforms, Experience integrating Generative AI into products, Strong understanding of client growth funnels and marketing systems, Experience working with cross-functional product and GTM teams 📃 Skills: CRM, AI, GenerativeAI, Automation, Chatbots, SaaS, ProductManagement, MarketingSystems, SalesPipeline, APIs 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Team The fitness and wellness industry is built on consistency and transformation, but it's challenged by high churn due to seasonality and the ebb and flow of human motivation. At Playlist, we are building the "Motivation Engine" for this industry. Our goal is to help businesses seamlessly attract new clients, convert them through high-value trials, and turn them into lifelong advocates. We are looking for a Group Product Manager to lead the charge in evolving our current point solutions - messaging automation, AI chatbots, and sales pipeline tools - into a single, unified, world-class CRM. The Role and Responsibilities This is a player-coach position designed for a leader who loves the craft of product management as much as the art of people leadership. You will be responsible for both the high-level strategy of our growth ecosystem and the hands-on execution of our next-generation CRM. Team Leadership (Coach): Lead, inspire, and mentor a team of 3 Product Managers. You will hold a high bar, help them think bigger, push their creative boundaries, and navigate complex product challenges to improve our existing automation and sales tools. Product Execution (Player): Directly lead a dedicated squad to envision, build, and launch a unified CRM. You'll take three separate solutions and weave them into a seamless experience that drives client retention. GTM Collaboration: Partner closely with Go-To-Market teams to package, price, and position the CRM solution for maximum market impact. Cross-Functional Integration: Work with other product and platform teams to ensure the CRM is deeply integrated into the broader Playlist ecosystem, creating a frictionless experience for both business owners and their clients. Who You Are An Experienced Builder: 7+ years of experience as a hands-on PM, with a proven track record of shipping impactful products from 0 to 1 and scaling them. A Proven Leader: At least 3 years of experience managing Senior PMs. You know how to grow talent, delegate effectively, and maintain a high bar for excellence. A Growth Expert: Deep understanding of client growth lifecycles and marketing systems. You understand the "leaky bucket" problem and have diverse examples of how you have creatively improved the funnel (or built tools/platforms to enable) within successful Consumer or B2B companies. A Clear Thinker and Collaborator: You can analyze complex situations, generate nuanced strategic plans, and think end-to-end—from customer opportunity to product design and architecture to distribution and revenue. You have excellent written and verbal communication, and operate collaboratively. AI-Forward (Plus): Hands-on experience integrating Generative AI into products to solve real-world user problems. Pay Transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $175,000 to 210,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Engineering Manager role leading a full-stack team responsible for defining, scheduling, and managing monitors and alerts within a high-scale alerting platform. The position focuses on technical direction, architecture decisions, reliability, and end-to-end customer-facing services from UI to public API. It combines people leadership with ownership of uptime, performance, and correctness of critical alerting systems. 🗂️ Requirements: Experience leading teams of 4+ engineers, Ownership of high-scale customer-facing services, Experience with uptime, performance, and correctness metrics, On-call experience and incident response leadership, Post-mortem writing and remediation management, Degree in Computer Science, Engineering or related field or equivalent experience, Hands-on use of AI coding tools in development workflows, Ability to validate and refine AI-generated code 📃 Skills: Architecture, APIs, UI, Monitoring, Alerting, SaaS, Cloud, Uptime, Performance, IncidentResponse, AICoding, Roadmapping 🏢 Description: Engineering Managers in the Alerting Platform are responsible for the core systems that define and schedule monitors, create alerts, and ensure the accuracy and timeliness of the end to end alerting data across the platform. This engineering manager will lead the team that owns the product experience of defining and managing monitors and the critical first step on customers' journey of responding to issues - a "full stack" team, from the UI to the public API. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Define and prioritize goals in long term roadmaps with engineering and product leadership Work with team members to drive technical direction in architecture decision making and ensuring good review processes Manage and grow team of varying experience levels, intern to senior engineers, with a focus on impact and career development Partner extensively across engineering and product teams to understand needs and collaborate on solutions Lead by example in handling incidents and on-call responsibilities, ensure reliability is a priority. Who You Are: Built and led teams of 4+ engineers Have owned high-scale customer-facing services that are measured on uptime, performance, and correctness Experience with being on-call, leading incident responses, writing post mortems, and driving remediation efforts You have a BS/MS/PhD in a Computer Science, Engineering or related scientific field or equivalent professional experience Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output You’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-HybridDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$187,000—$240,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.