Senior People Operations Specialist

🏢 Summary: Senior research finance leadership role focused on clinical trial budgeting, contracting, sponsor negotiations, and operational support across a global research network. The position manages budgeting and contract teams, oversees study startup financial processes, and collaborates with clinical, legal, and sponsor stakeholders. The role also drives process improvements, compliance, and financial performance for multi-site clinical research operations. 🗂️ Requirements: Bachelor's degree in Business, Finance, Healthcare Administration, Life Sciences, or related field, 7+ years of experience in clinical trial budgeting, contracting, research finance, or research administration, 3+ years of team management experience, Experience negotiating clinical trial budgets and contracts, Knowledge of clinical trial operations and study startup processes, Experience managing cross-functional stakeholder relationships, Strong analytical and negotiation skills, Strong organizational and communication skills 📃 Skills: Finance, Budgeting, Contracting, CLM, ClinicalResearch, Negotiation, Compliance, Analytics, SOPs, Procurement 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. The Research Finance Manager is a senior leader at the intersection of finance, clinical operations, and sponsor partnerships. This role owns clinical trial budgeting, contracting, and financial performance across a global research network — overseeing a team of Budget Specialists while serving as the key escalation point for complex negotiations with sponsors, CROs, and research sites. The ideal candidate is a seasoned clinical research finance professional who brings strong negotiation skills, team leadership, and operational rigor to keep study startup moving efficiently at scale. Quick Facts Hybrid work environment with in-office collaboration two days per week in either NYC or Boston office Comprehensive medical, dental, and vision coverage Unlimited PTO and 12 company holidays 401(k) with company match Wellness and professional development stipend Where You'll Drive Impact Clinical Trial Budgeting & Contracting - Manage the development, negotiation, and execution of clinical trial budgets, Clinical Trial Agreements (CTAs), amendments, and related study agreements across a global network of research sites. - Serve as the primary escalation point for complex budget, contract, and study startup issues involving sponsors, CROs, research sites, and internal stakeholders. - Develop and maintain standardized budgeting methodologies, negotiation tools, and country-specific rate cards. - Prepare sponsor budget estimates, feasibility assessments, and pricing analyses to support new study opportunities and partnerships. Team Leadership & Development - Manage and mentor Clinical Trial Budget Specialists and Contract Administrators responsible for study budgeting and contracting activities. - Provide coaching, training, and performance management to ensure high-quality execution and professional development across the team. - Lead regular team meetings and establish priorities to support organizational goals and study startup timelines. - Develop educational programs and training materials related to budgeting, contracting, and negotiation best practices. Site Network & Operational Support - Partner with Clinical Operations and site leadership to support study startup, activation metrics, and operational readiness. - Participate in site selection discussions by evaluating financial feasibility, budget assumptions, and operational considerations. - Support sponsor alliance management activities and participate in regular sponsor governance and project meetings. - Collaborate with post-award teams to ensure accurate invoicing and adherence to contractual payment terms. Contract Administration - Assist with contract lifecycle management (CLM) initiatives, including workflow improvements, document repository management, and process standardization. - Coordinate with Legal and Procurement teams to support contract compliance and operational efficiency. Process Improvement & Compliance - Develop and maintain SOPs, workflows, templates, and process documentation supporting budgeting and contracting activities. - Track and report key performance indicators related to contract turnaround times, budget negotiations, and study startup milestones. - Implement process improvements to enhance efficiency, consistency, and stakeholder satisfaction. - Ensure compliance with organizational policies, contractual requirements, and applicable regulatory standards. - Perform related duties as requested. What You Bring to the Team - Bachelor's degree in Business, Finance, Healthcare Administration, Life Sciences, or a related field. - 7+ years of experience in clinical trial budgeting, contracting, clinical research finance, or related research administration, including at least 3 years managing a team. - Proven experience negotiating clinical trial budgets and contracts with sponsors, CROs, and research sites. - Working knowledge of clinical trial operations, study startup processes, and research financial management. - Demonstrated ability to lead teams and manage cross-functional relationships across clinical, finance, and legal stakeholders. - Strong analytical, negotiation, and communication skills. - Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications - Experience supporting global research programs across Europe and Asia. - Familiarity with contract lifecycle management (CLM) systems and tools. - Background in healthcare technology, biotech, or a multi-site clinical research network. How We Work - Collaborative and low-ego team environment - High ownership and accountability culture - Fast-paced and highly iterative growth environment - Open communication and continuous learning mindset - Mission-driven organization focused on improving patient outcomes - Comfortable navigating evolving business priorities and opportunities Benefits That Support You - Hybrid work environment with in-office collaboration two days per week in either NYC or Boston office - Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered - Mental health and wellness support through Spring Health - Health HSA or FSA options and commuter FSA contributions - Unlimited PTO, 12 company holidays, and company-wide shutdown between Christmas and New Year - 401(k) program with company match up to 3% - Weekly in-office lunch benefit every Tuesday - 100% company-paid short-term and long-term disability coverage - Annual wellness and professional development stipend - And more

🏢 Summary: Senior research finance leadership role focused on clinical trial budgeting, contracting, and financial operations across a global research network. The position manages budgeting and contract teams, leads sponsor and CRO negotiations, and supports study startup and operational efficiency. The role also drives process improvement, compliance, and cross-functional collaboration within clinical research operations. 🗂️ Requirements: Bachelor's degree in Business, Finance, Healthcare Administration, Life Sciences, or related field, 7+ years of experience in clinical trial budgeting, contracting, clinical research finance, or research administration, 3+ years of team management experience, Experience negotiating clinical trial budgets and contracts with sponsors, CROs, and research sites, Knowledge of clinical trial operations and study startup processes, Experience in research financial management, Ability to manage cross-functional stakeholder relationships, Strong analytical and negotiation skills, Strong communication and organizational skills 📃 Skills: Finance, Budgeting, Contracting, CTA, CLM, Negotiation, Compliance, Reporting, Procurement, Invoicing, SOPs, Analytics 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. The Research Finance Manager is a senior leader at the intersection of finance, clinical operations, and sponsor partnerships. This role owns clinical trial budgeting, contracting, and financial performance across a global research network — overseeing a team of Budget Specialists while serving as the key escalation point for complex negotiations with sponsors, CROs, and research sites. The ideal candidate is a seasoned clinical research finance professional who brings sharp negotiation instincts, strong team leadership, and the operational rigor to keep study startup moving efficiently at scale. Where You'll Drive Impact Clinical Trial Budgeting & Contracting - Manage the development, negotiation, and execution of clinical trial budgets, Clinical Trial Agreements (CTAs), amendments, and related study agreements across a global network of research sites. - Serve as the primary escalation point for complex budget, contract, and study startup issues involving sponsors, CROs, research sites, and internal stakeholders. - Develop and maintain standardized budgeting methodologies, negotiation tools, and country-specific rate cards. - Prepare sponsor budget estimates, feasibility assessments, and pricing analyses to support new study opportunities and partnerships. Team Leadership & Development - Manage and mentor Clinical Trial Budget Specialists and Contract Administrators responsible for study budgeting and contracting activities. - Provide coaching, training, and performance management to ensure high-quality execution and professional development across the team. - Lead regular team meetings and establish priorities to support organizational goals and study startup timelines. - Develop educational programs and training materials related to budgeting, contracting, and negotiation best practices. Site Network & Operational Support - Partner with Clinical Operations and site leadership to support study startup, activation metrics, and operational readiness. - Participate in site selection discussions by evaluating financial feasibility, budget assumptions, and operational considerations. - Support sponsor alliance management activities and participate in regular sponsor governance and project meetings. - Collaborate with post-award teams to ensure accurate invoicing and adherence to contractual payment terms. Contract Administration - Assist with contract lifecycle management (CLM) initiatives, including workflow improvements, document repository management, and process standardization. - Coordinate with Legal and Procurement teams to support contract compliance and operational efficiency. Process Improvement & Compliance - Develop and maintain SOPs, workflows, templates, and process documentation supporting budgeting and contracting activities. - Track and report key performance indicators related to contract turnaround times, budget negotiations, and study startup milestones. - Implement process improvements to enhance efficiency, consistency, and stakeholder satisfaction. - Ensure compliance with organizational policies, contractual requirements, and applicable regulatory standards. - Performs related duties as requested. What You Bring to the Team - Bachelor's degree in Business, Finance, Healthcare Administration, Life Sciences, or a related field. - 7+ years of experience in clinical trial budgeting, contracting, clinical research finance, or related research administration, including at least 3 years managing a team. - Proven experience negotiating clinical trial budgets and contracts with sponsors, CROs, and research sites. - Working knowledge of clinical trial operations, study startup processes, and research financial management. - Demonstrated ability to lead teams and manage cross-functional relationships across clinical, finance, and legal stakeholders. - Strong analytical, negotiation, and communication skills. - Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications - Experience supporting global research programs across Europe and Asia. - Familiarity with contract lifecycle management (CLM) systems and tools. - Background in healthcare technology, biotech, or a multi-site clinical research network. How We Work - Collaborative and low-ego team environment - High ownership and accountability culture - Fast-paced and highly iterative growth environment - Open communication and continuous learning mindset - Mission-driven organization focused on improving patient outcomes - Comfortable navigating evolving business priorities and opportunities Benefits That Support You We believe great teams do their best work when they feel supported — professionally and personally. - Hybrid work environment with in-office collaboration two days per week in either NYC or Boston office - Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered - Mental health and wellness support through Spring Health - Health HSA or FSA options, and commuter FSA contributions - Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years - 401(k) program with company match - Weekly in-office lunch benefit every Tuesday - 100% company-paid short-term and long-term disability coverage - Annual wellness and professional development stipend - And more! Iterative Health is actively working towards creating an environment representative of the diversity of patients its technology serves and is focused on building an equitable and inclusive culture and hiring process.

🏢 Summary: Revenue Cycle Management Manager role focused on overseeing billing, accounts receivable, cash flow, and financial operations for sponsor-funded clinical studies across a multi-site research network. The position includes leading AR recovery efforts, onboarding acquired sites onto eCTMS platforms, and improving finance workflows in a fast-growing healthcare research environment. Candidates should have strong finance operations experience, system migration expertise, and advanced Excel skills. 🗂️ Requirements: Bachelor's degree in Finance, Accounting, Business, or related field, 5–7+ years in accounts receivable, revenue cycle management, billing operations, or finance, Experience leading process improvement or owning finance operations, Experience with system implementations, migrations, or onboarding onto shared platforms, Experience driving AR recovery and reducing aged balances, Advanced Microsoft Excel proficiency, Ability to manage multiple priorities and stakeholders, Strong written and verbal communication skills, Experience working cross-functionally with finance and operations teams 📃 Skills: Excel, eCTMS, CRIO, Finance, Accounting, Billing, Reconciliation, Reporting, AR, RCM 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. The Manager, Revenue Cycle Management at Iterative Health has end-to-end ownership of revenue cycle management across sponsor-funded clinical studies and our research site network. This pivotal role is responsible for ensuring accurate billing, timely cash application, and proactive management of accounts receivable to optimize cash flow across a complex, multi-site clinical research environment. You will partner closely with cross-functional teams to drive financial performance while supporting the growth of our research network. You will also lead the onboarding of newly acquired sites onto our real-time eCTMS platform, standardizing processes and helping scale research finance operations as the organization grows. Success in this role requires a hands-on, detail-oriented leader who enjoys building efficient processes, solving operational challenges, and identifying smarter, more scalable ways of working. Where You'll Drive Impact - Lead, coach, and develop members of the revenue cycle team, establishing priorities, driving accountability, and supporting professional growth. - Own the end-to-end revenue cycle for sponsor-funded studies and internal sites, ensuring accurate tracking of balances and timely collections. - Serve as the point person leading financial migrations for newly acquired sites — transferring active studies from paper-based processes and other eCTMS platforms (such as CRIO) onto our real-time eCTMS. - Lead all AR recovery efforts for balances aging beyond 90 days, owning escalation strategy, resolution, and root-cause remediation. - Monitor and reconcile study-level balances and payment activity, proactively identifying discrepancies and driving resolution with internal and external stakeholders. - Analyze AR aging and payment trends, escalating risks and recommending actions to improve collections and cash flow. - Serve as a key point of contact for sponsors and CROs regarding billing inquiries, payment status, and outstanding balances. - Partner cross-functionally with Clinical Operations, Site Finance, and Accounting teams to clarify billing terms, milestone triggers, and contract deliverables. - Prepare AR aging schedules, financial summaries, and operational reports for finance leadership. - Lead internal audits, financial reviews, and documentation related to accounts receivable and billing activities. - Define and improve AR and RCM workflows, reporting, and system utilization to increase efficiency and financial transparency. - Own finance process documentation and drive adoption of best practices across the organization. - Performs related duties as requested. What You'll Bring - Bachelor's degree in Finance, Accounting, Business, or a related field; or equivalent practical experience. - 5–7+ years of experience in accounts receivable, revenue cycle management, billing operations, or finance within a complex or multi-entity environment, including experience owning a function or leading process improvement. - Demonstrated experience leading system implementations, migrations, or the onboarding of new sites/entities onto a shared platform. - Track record of driving AR recovery and reducing aged balances across a complex receivables portfolio. - Strong proficiency in Microsoft Excel, including data analysis, reconciliation, and financial reporting. - Demonstrated ability to manage multiple priorities and stakeholders while maintaining strong attention to detail and accuracy. - Strong written and verbal communication skills, with the ability to work effectively with internal stakeholders and external partners including sponsors and CROs. - Proven ability to independently own operational finance processes, lead cross-functional efforts, and resolve issues proactively. Preferred Qualifications - Hands-on experience with RealTime eCTMS, CRIO, or similar clinical trial management and billing systems. - Experience migrating or onboarding clinical research sites from paper-based or legacy eCTMS systems onto a unified platform. - Background in healthcare revenue cycle management, clinical research, or clinical trial finance. - Familiarity with clinical trial billing structures, sponsor contracts, and study-level financial reconciliation. - Experience working in high-growth, multi-site, or acquisitive organizations. How We Work - Collaborative and low-ego team environment - High ownership and accountability culture - Fast-paced and highly iterative growth environment - Open communication and continuous learning mindset - Mission-driven organization focused on improving patient outcomes - Comfortable navigating evolving business priorities and opportunities Benefits That Support You We believe great teams do their best work when they feel supported — professionally and personally. - Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office - Comprehensive medical, dental, and vision coverage, with up to 75% of premiums covered by Iterative Health - Mental health and wellness support through Spring Health - Health HSA or FSA options, and commuter FSA contributions supported by Iterative Health - Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years - 401(k) program with a company match of up to 3% (up to $3,000 annually) - Weekly in-office lunch benefit every Tuesday - 100% company-paid short-term and long-term disability coverage - Annual wellness and professional development stipend to support your health and growth - And more!

🏢 Summary: Finance Analyst role supporting financial operations, forecasting, reporting, and strategic analysis within a growing healthcare technology company. The position focuses on financial modeling, KPI tracking, reporting automation, and cross-functional collaboration to improve scalability and decision-making. Candidates will contribute to board materials, investor communications, and financial infrastructure initiatives. 🗂️ Requirements: 2–3 years experience in investment banking, consulting, or corporate finance/FP&A, Strong financial modeling and analytical skills, Knowledge of accounting principles and financial reporting, Proficiency in Excel and PowerPoint, Strong presentation and communication skills, Ability to manage cross-functional projects independently, Experience working with financial and operational metrics 📃 Skills: Excel, PowerPoint, NetSuite, FP&A, Accounting, Finance, Forecasting, Modeling, Reporting, Analytics 🏢 Description: Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. About the Role We are seeking a highly motivated Finance Analyst to join our growing team. In this role, you'll partner closely with the Finance, Accounting and operational teams, as well as cross-functional stakeholders, to support strategic decision-making and optimize financial operations across the business. This is a high-impact role where you'll gain hands-on experience supporting the financial operations of a rapidly scaling healthcare technology company. You will also play a key role in evolving our financial systems and infrastructure, particularly as we expand our joint venture (JV) partnerships and build for scale. Responsibilities - Develop and maintain robust financial models to evaluate revenue performance, key business metrics, and strategic growth initiatives - Prepare and present monthly reports to key business stakeholders, offering clear insights and transparency into financial performance - Support the automation and accuracy of reports as the company builds out an EDW and implements Adaptive Insights - Provide strategic analysis and actionable recommendations to support decision-making across the business - Enhance forecast accuracy through deep understanding of financial and operational drivers - Strengthen financial infrastructure and reporting processes to support scalability, efficiency, and accuracy - Foster strong collaboration between finance and business partners; work closely with operational teams to define department-level KPIs and identify opportunities for performance improvement - Contribute to high-impact financial initiatives, including board materials, investor communications, and other core finance functions What We're Looking For Required Qualifications - 2–3 years of experience in investment banking, consulting, or in a corporate finance / FP&A related role at a high-growth startup - Strong financial modeling, analytical and problem-solving skills, with attention to detail - Familiarity with accounting principles and financial reporting - Demonstrated interest in corporate finance and business operations - Proficiency in Excel and PowerPoint, with strong presentation skills and the ability to communicate financial insights clearly to both technical and non-technical audiences - Strong written, verbal, and interpersonal communication skills - Proven ability to work independently and manage cross-functional projects - High level of ownership and a desire to learn and grow Preferred Qualifications - Prior experience with accounting systems (e.g., NetSuite) - Accounting experience or relevant certification (e.g., working towards CFA certification) Pay range: $95,000—$120,000 USD At Iterative Health, we're actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact the accommodations team.

🏢 Summary: Senior HRIS Business Analyst responsible for partnering with HR and business leaders to optimize HR technology platforms, manage system enhancements, and deliver SDLC-driven projects that improve automation, reporting, and employee experience. The role focuses on UKG configuration, ATS optimization, cross-functional initiatives, and data-driven process improvement. It combines business analysis, QA/testing, change management, and HR systems support in a senior-level capacity. 🗂️ Requirements: Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field (or equivalent experience), Minimum 5+ years of business analysis experience, At least 2 years in a senior or lead analyst role, Hands-on experience with UKG (configuration, support, process optimization), Experience with Applicant Tracking Systems (e.g., Greenhouse), Experience leading cross-functional initiatives, Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Proficiency in Power BI or Tableau, Experience configuring enterprise applications, Strong analytical and problem-solving skills 📃 Skills: UKG, HRIS, ATS, Greenhouse, Excel, PowerBI, Tableau, WFM, SDLC, QA, Lean, SixSigma, Agile, HRMS 🏢 Description: Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. The Senior HRIS Business Analyst partners with HR, Payroll, Talent, Recruitment, IT, and business leaders to improve processes, optimize technology solutions, and support strategic initiatives. This role is responsible for analyzing business needs, managing system enhancements, supporting HR technology platforms, and delivering projects that improve efficiency, automation, reporting, and the employee experience. Your Impact The essential functions of this position include the following but not limited to: SDLC Project Management – Have knowledge of the software development process from requirements through delivery to production. Work with implementation team to deliver to customer expectations. Thoroughly document and communicate all project risks to project team. Software Analysis – Define requirements and evaluate existing functionality details to understand current system and future needs. Recognize and recommend to the business areas where efficiencies can be gained by altering the process or automating the process. Software Review and Testing – Perform QA to ensure thorough unit/system testing before hand-off for acceptance testing. Includes development and execution of test plans/cases. Support – Support, maintain, and document software functionality. Documentation - Produce user/operational documentation for the system as well as release notes. Change Management – Ensure project compliance to ePlus Change Management process. Coordinate the resolution of software defects as part of the QA and Change Management process. Review and plan upcoming releases, communicate to the business. Communication – Ensure all stakeholders are communicated with in a timely and consistent manner. Elicit requirements from the business to use to produce the scope and requirements. Process Improvement - Evaluate and improve HR processes through automation, standardization, and system enhancements. Partnership - Partner with stakeholders to gather, document, and analyze business requirements. Qualifications Basic Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field or equivalent experience. Minimum of 5+ years of experience in business analysis, with at least 2 years in a senior or lead analyst role. Experience with UKG (Ultimate Kronos Group) – hands-on configuration, support, and process optimization across HRIS modules Applicant Tracking Systems (ATS) – experience supporting, configuring, or optimizing recruiting workflows with a modern ATS like Greenhouse or similar Led cross-functional initiatives with significant business impact. Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, or Tableau. Proficient in configuring enterprise applications to meet business requirements, with the ability to tailor workflows, user interfaces, and business rules without compromising system integrity. Strong analytical and problem-solving skills, with a data-driven mindset and the ability to interpret complex information, identify root causes, and recommend effective solutions. Deep understanding of user experiences principles and a strong ability to translate customer needs into technical requirements and process enhancements. Skilled in identifying potential project and operational risks, evaluating their impact, and proactively recommending mitigation strategies. Preferred Skills: Experience driving process improvement using established methodologies (e.g., Lean Six Sigma, Agile). Experience with Workforce Management (WFM) systems, including scheduling, timekeeping, and labor optimization (preferably UKG Workforce Management). Experience working with Greenhouse Applicant Tracking System (ATS). Strong hands-on experience with UKG Workforce Management (WFM). Proven success supporting or leading HR technology initiatives and enhancements. Experience participating in one or more end-to-end HRMS implementations. Position Specifics The initial base salary range for this position is expected to be between $99,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-BM1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

🏢 Summary: Senior US People leadership role focused on driving people strategy, organizational design, workforce planning, employee relations, and talent development in a fast-growing international tech environment. The position partners closely with senior leadership to scale culture, optimize HR processes, and lead the US People function using data-driven insights and HR technology. Offers competitive compensation, hybrid work, health benefits, parental leave, and professional development support. 🗂️ Requirements: Significant experience in senior strategic HR leadership, Experience managing and developing HR teams, Background in scaling tech or international environments, Strong knowledge of US employment law, Experience with multi-state compliance, Ability to lead workforce and organizational planning, Experience handling complex employee relations matters, Proficiency with HRIS systems and people data analysis, Comfort using AI tools and digital platforms, Strong stakeholder management and coaching skills 📃 Skills: HRIS, AI, Spreadsheets, Compliance, WorkforcePlanning, OrganizationalDesign, SuccessionPlanning, Recruitment, Onboarding, Compensation, Analytics, EmploymentLaw 🏢 Description: The impact you will have We’re looking for an outstanding Head of People, US to lead our People function across the US and based in New York, making a tangible impact on our business. You’ll sit at the heart of our organization as the senior People leader in the region, partnering closely with our US senior leadership team to shape and deliver our people strategy. If you have a passion for strategic leadership, a strong grounding in talent and organisational design, and thrive in fast-paced, high-growth environments, we’d love to hear from you. What will you do? - Act as the trusted People partner to our US senior leadership team, providing strategic partnership and support on all people-related matters to drive performance and business outcomes. - Own and execute the People strategy for the US, aligning closely with the global People leadership team on key areas including talent development, engagement, culture, and change. - Use data and insight to spot patterns, guide senior leadership decision-making, and lead workforce planning, organisational design, and succession for the US. - Take ownership of embedding company-wide initiatives (e.g. performance processes, compensation cycles, hybrid working models) across the US, ensuring they land well with senior leaders, managers and their teams. - Act as the senior escalation point for complex employee relations matters in the US, providing sound, pragmatic advice and coaching that balances risk and business need with empathy and fairness. - Lead, manage and develop our US People Partners, building capability and consistency across the team and acting as their escalation point on complex issues. - Play a key role in advancing our culture and ways of working, grounded in our leadership behaviors and values. - Own accountability for the US People function, including budget, headcount planning and representing the People agenda to senior US leadership and, where relevant, global leadership forums. Your Responsibilities Will Include - Partnering with senior leaders across the US to understand business challenges, diagnose people needs, and develop tailored solutions. - Leading workforce and organizational planning for the US, including team structures, spans and layers, and succession planning. - Proactively identifying recruitment needs, partnering with Talent Acquisition on role scoping, candidate selection, offers and onboarding. - Facilitating personal development and growth through meaningful feedback, development conversations, and learning pathways. - Owning performance and conduct issues across the US, ensuring fair process and building manager confidence and capability. - Helping managers navigate and apply our reward and compensation philosophy, especially during annual cycles or off-cycle promotions. - Analysing and translating people data into insight; supporting leaders to make informed decisions that drive business outcomes. - Contributing to scaling our culture and processes as we grow internationally – with an eye on relevance, inclusion, and local nuance. - Acting as a critical voice on inclusion, wellbeing and psychological safety across the business. You’ll be great here if you have - Significant experience in a senior strategic HR leadership role (e.g. Head of People, Senior People Partner, or HR Business Partner leader), ideally in a scaling tech or international environment, with experience managing and developing a team. - Business and commercial awareness with the ability to assess people needs and execute through others. - Credibility with senior leaders and strong coaching capabilities. - Outcome-focused mindset with process improvement and scaling experience. - Strong knowledge of US employment law and multi-state compliance, with exposure to international employment contexts considered an advantage. - Tech and AI fluency, with experience using HRIS systems, survey platforms, spreadsheets, and AI solutions to generate insights and improve efficiency. - Ability to operate effectively in fast-changing and ambiguous environments. - Strong feedback and communication skills. Ways of Working - Collaboration & Care: Team-oriented approach and shared ownership mindset. - Bias for Action: Proactive and comfortable experimenting and iterating. - Drive for Equity: Commitment to inclusion and equitable processes. - Curious & Grounded: Thoughtful, inquisitive, and humble approach. - Comfortable with Complexity: Ability to remain calm and optimistic during growth and change. Benefits - Competitive salary - 25 days holiday + Bank Holidays - Private health insurance and wellness program - Pension plan - Enhanced parental leave - Career development plan - Personal training budget of $1000 per year - Regular team events, including lunches, socials and quarterly team events - Home office allowance - Equipment provided for success - Collaborative, flexible and friendly hybrid working environment Compensation Range: $155K - $230K

🏢 Summary: Senior Software Engineer role focused on designing and building AI-powered backend systems that automate healthcare operations while supporting human workflows. The position involves hands-on system architecture, workflow orchestration, distributed systems, and AI process automation in a regulated environment. Remote-first work with required overlap with US Central Time. 🗂️ Requirements: 6+ years of experience building and maintaining production software systems, Strong experience designing and owning complex backend systems, Strong backend engineering skills, Experience with asynchronous, event-driven, or workflow-based distributed systems, Ability to work with 4–5 hour daily overlap with US team, Experience with AI or LLM-based systems and process automation, Strong spoken and written English communication skills, Ability to solve unclear problems with incomplete information, Self-motivated with strong ownership and responsibility 📃 Skills: TypeScript, Node.js, AI, LLM, Claude, Backend, APIs, HIPAA 🏢 Description: Please Note: Overlap with Central US Time required (until 20-21:00 CEST) We are a health technology company that helps older people and their families apply for important eldercare benefits, including Medicaid, Medicare, and VA programs. We work with healthcare, government systems, and people’s daily lives, so accuracy, reliability, and trust are very important. As the number of patients grows from hundreds to thousands, manual work is no longer enough. We are building AI-powered systems to automate routine tasks while keeping people involved for quality checks, difficult cases, and patient safety. Our goal is to make healthcare operations more scalable without losing the human connection. The Role We are looking for a Senior Software Engineer to lead the design and development of systems that combine AI automation with human workflows. This is an important role close to the core business. It is a fully hands-on position with no management duties or direct reports. You will not only build features, but also design systems, define best practices, and guide technical decisions as we grow. You should feel comfortable solving unclear problems, working closely with operations and product teams, and making smart decisions in a regulated environment. This role is a good fit for someone who enjoys system design, building reliable infrastructure, and taking ownership of their work. What You’ll Work On Designing workflow and orchestration systems for complex operations. Creating AI automations that handle routine tasks safely and send difficult cases to humans. Building systems where AI supports human work before, during, and after tasks. Managing long-running workflows that can last days or weeks. Connecting with external systems such as EVV platforms, insurers, government portals, and older messaging tools. Designing confidence scoring, auditing, and rollback systems for AI processes. Improving system reliability, monitoring, and error handling in production. Responsibilities Lead the technical design and development of scalable backend systems. Make and document architecture decisions with clear trade-offs. Create patterns for collaboration between AI systems and human workers. Work closely with operations teams to understand real-world issues and edge cases. Make sure systems are observable, auditable, and safe to run at scale. Identify technical risks early and suggest solutions. Maintain high standards for code quality, testing, and system design. Share knowledge and help improve the team’s technical standards through reviews and collaboration. What We’re Looking For Required 6+ years of experience building and maintaining production software systems. Strong experience designing and owning complex backend systems. Strong backend engineering skills (we use TypeScript and Node.js, but other languages are welcome). Experience with asynchronous, event-driven, or workflow-based distributed systems. Ability to work with a daily 4–5 hour overlap with the US team (until 20:00 or 21:00 Polish time). Comfortable working with unclear problems and incomplete information. Strong spoken and written English communication skills. Self-motivated with a strong sense of ownership and responsibility. Experience working with AI or LLM-based systems and process automation, such as using Anthropic’s API (Claude) or similar tools in business workflows. Nice to Have Experience in healthtech or other regulated industries. Knowledge of HIPAA and healthcare data privacy and security rules. Experience building systems with strict compliance or audit requirements. Experience with human review workflows. Experience integrating with unstable or legacy third-party APIs. Master’s or PhD in Computer Science, Engineering, or a related field. How We Work Remote-first company. Small, experienced teams with high trust and independence. Strong focus on system accuracy, reliability, and long-term maintenance. Practical and thoughtful use of AI, both for internal development and within our product. Direct connection to real users and operational impact.

🏢 Summary: Senior Software Engineer role focused on designing and building scalable backend systems that combine AI automation with human workflows in a regulated healthtech environment. The position involves hands-on system design, workflow orchestration, and development of reliable, auditable AI-powered processes integrated with external platforms. The engineer will lead technical decisions and ensure production-grade reliability, safety, and scalability. 🗂️ Requirements: 6+ years building and maintaining production software systems, Strong experience designing and owning complex backend systems, Strong backend engineering experience, Experience with asynchronous or event-driven distributed systems, Experience with workflow-based systems, Experience integrating AI or LLM-based systems into business workflows, Ability to design scalable, reliable, and auditable systems, Experience working with external or legacy APIs, Ability to overlap 4–5 hours with US time zone, Strong English communication skills 📃 Skills: TypeScript, Node.js, AI, LLM, Anthropic, Claude, APIs, DistributedSystems, EventDriven, Workflows, Backend, Architecture, Monitoring, Testing 🏢 Description: Please Note: Overlap with Central US Time required (until 20-21:00 CEST) We are a health technology company that helps older people and their families apply for important eldercare benefits, including Medicaid, Medicare, and VA programs. We work with healthcare, government systems, and people’s daily lives, so accuracy, reliability, and trust are very important. As the number of patients grows from hundreds to thousands, manual work is no longer enough. We are building AI-powered systems to automate routine tasks while keeping people involved for quality checks, difficult cases, and patient safety. Our goal is to make healthcare operations more scalable without losing the human connection. The Role We are looking for a Senior Software Engineer to lead the design and development of systems that combine AI automation with human workflows. This is an important role close to the core business. It is a fully hands-on position with no management duties or direct reports. You will not only build features, but also design systems, define best practices, and guide technical decisions as we grow. You should feel comfortable solving unclear problems, working closely with operations and product teams, and making smart decisions in a regulated environment. This role is a good fit for someone who enjoys system design, building reliable infrastructure, and taking ownership of their work. What You’ll Work On Designing workflow and orchestration systems for complex operations. Creating AI automations that handle routine tasks safely and send difficult cases to humans. Building systems where AI supports human work before, during, and after tasks. Managing long-running workflows that can last days or weeks. Connecting with external systems such as EVV platforms, insurers, government portals, and older messaging tools. Designing confidence scoring, auditing, and rollback systems for AI processes. Improving system reliability, monitoring, and error handling in production. Responsibilities Lead the technical design and development of scalable backend systems. Make and document architecture decisions with clear trade-offs. Create patterns for collaboration between AI systems and human workers. Work closely with operations teams to understand real-world issues and edge cases. Make sure systems are observable, auditable, and safe to run at scale. Identify technical risks early and suggest solutions. Maintain high standards for code quality, testing, and system design. Share knowledge and help improve the team’s technical standards through reviews and collaboration. What We’re Looking For Required 6+ years of experience building and maintaining production software systems. Strong experience designing and owning complex backend systems. Strong backend engineering skills (we use TypeScript and Node.js, but other languages are welcome). Experience with asynchronous, event-driven, or workflow-based distributed systems. Ability to work with a daily 4–5 hour overlap with the US team (until 20:00 or 21:00 Polish time). Comfortable working with unclear problems and incomplete information. Strong spoken and written English communication skills. Self-motivated with a strong sense of ownership and responsibility. Experience working with AI or LLM-based systems and process automation, such as using Anthropic’s API (Claude) or similar tools in business workflows. Nice to Have Experience in healthtech or other regulated industries. Knowledge of HIPAA and healthcare data privacy and security rules. Experience building systems with strict compliance or audit requirements. Experience with human review workflows. Experience integrating with unstable or legacy third-party APIs. Master’s or PhD in Computer Science, Engineering, or a related field. How We Work Remote-first company. Small, experienced teams with high trust and independence. Strong focus on system accuracy, reliability, and long-term maintenance. Practical and thoughtful use of AI, both for internal development and within our product. Direct connection to real users and operational impact.

🏢 Summary: Senior Employee Relations Specialist role supporting employee relations, workplace compliance, leave administration, accommodations, and policy governance in a fast-paced manufacturing technology environment. The position focuses on investigations, compliance processes, operational scalability, and cross-functional collaboration with Legal, HR, and business leaders. Onsite role in California with compensation, health benefits, and professional development support. 🗂️ Requirements: Experience managing employee relations matters and workplace investigations, Experience with California employment practices and workplace compliance, Experience conducting investigations, fact-finding, and case management, Experience administering leave of absence and workplace accommodations, Experience partnering with Legal on compliance and employee relations matters, Ability to interpret and apply workplace policies and procedures, Experience improving HR processes, workflows, or systems, Strong analytical, communication, and problem-solving skills, Professional discretion with confidential employee matters, Ability to work onsite in California office locations, Ability to lawfully access US export-controlled information and technology 📃 Skills: HRIS, Jira, PowerBI, Analytics, Compliance, Documentation, Reporting, Workflows, CaseManagement, Immigration 🏢 Description: Purpose The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted. The Role Employee Relations & Workplace Support - Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters. - Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations. - Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner. - Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters. - Maintain accurate and organized employee relations documentation, investigation records, and case files. - Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk. - Support consistent application of company policies, procedures, and workplace practices across the organization. - Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness. Leave, Accommodations & Workplace Compliance - Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination. - Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors. - Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management. - Coordinate immigration case administration and partnership with external immigration counsel and vendors. - Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through. Policy Governance, Organizational Health & Operational Scalability - Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness. - Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders. - Support policy communication, training, and change management efforts to promote consistent application across the organization. - Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness. - Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement. - Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience. Cross-Functional Partnership - Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives. - Build trusted working relationships with managers and leaders across the organization. - Support organizational initiatives and projects that improve People Operations effectiveness and employee experience. - Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes. Basic Qualifications - Ability to lawfully access information and technology that is subject to US export controls. - Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion. - Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs. - Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities. - Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs. - Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters. - Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk. - Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness. - Strong relationship-building, analytical, communication, and problem-solving skills. - Professionalism and discretion when handling sensitive and confidential employee matters. - Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work. - Ability to move throughout company facilities and/or transport light materials as needed to support business activities. Preferred Qualifications - Experience supporting multi-state employee populations. - Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies. - Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics. - Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements. - Familiarity with immigration administration and vendor coordination. - Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field. Work Environment - This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility. - Fast-paced, highly collaborative environment supporting a rapidly scaling organization. - Significant cross-functional interaction with managers, employees, leadership, and external partners. - Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth. Compensation - Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD. What We Offer - Competitive salary, equity plan, and discretionary incentive bonus opportunities. - Paid vacation, sick time, company holidays, and year-end shutdown. - Paid parental leave. - Comprehensive health and wellness benefits including HMO and PPO options. - Company-sponsored life insurance and disability coverage. - Reimbursement opportunities for learning and development initiatives. - Collaborative and high-performing work environment.

🏢 Summary: Clinical research finance role focused on managing ex-US clinical trial budgets, contracts, and financial operations across an international research site network. The position involves collaboration with clinical operations, legal, finance, and site leadership to support study startup, sponsor negotiations, and operational readiness in global markets. 🗂️ Requirements: Bachelor's degree in Business, Finance, Healthcare Administration, Life Sciences, or related field, 5+ years of experience in clinical trial budgeting, contracting, or clinical research finance, Experience with ex-US clinical trial budget negotiations, Experience negotiating budgets and contracts with sponsors, CROs, and international research sites, Knowledge of clinical trial operations and study startup processes, Ability to work starting at 6:00AM ET to support European time zones, Strong analytical, negotiation, and communication skills, Ability to manage multiple priorities in a fast-paced global environment 📃 Skills: Finance, Budgeting, Contracting, ClinicalResearch, Negotiation, Pricing, Invoicing, Procurement, Compliance, Analysis 🏢 Description: Iterative Health is seeking a Research Budget Specialist - Ex-US to manage global clinical trial budgeting, contracting, and financial performance across international research sites. Where You'll Drive Impact - Manage the development, negotiation, and execution of clinical trial budgets, Clinical Trial Agreements (CTAs), amendments, and related study agreements across a global network of research sites, with a primary focus on ex-US markets. - Develop and maintain standardized budgeting methodologies, negotiation tools, and country-specific rate cards. - Prepare sponsor budget estimates, feasibility assessments, and pricing analyses to support new study opportunities and partnerships. - Partner with Clinical Operations and site leadership to support study startup, activation metrics, and operational readiness. - Collaborate with post-award teams to ensure accurate invoicing and adherence to contractual payment terms. - Coordinate with Legal and Procurement teams to support contract compliance and operational efficiency. - Perform related duties as requested. What You Bring to the Team - Bachelor's degree in Business, Finance, Healthcare Administration, Life Sciences, or a related field. - 5+ years of experience in clinical trial budgeting, contracting, clinical research finance, or related research administration, including exposure to ex-US budget negotiations. - Flexibility to work starting at 6:00AM ET to support partial coverage of European time zones. - Experience negotiating clinical trial budgets and contracts with sponsors, CROs, and international research sites. - Working knowledge of clinical trial operations, study startup processes, and research financial management. - Strong analytical, negotiation, and communication skills. - Ability to manage multiple priorities and competing deadlines in a fast-paced, global environment. Preferred Qualifications - Experience with Polish clinical trial budgets or familiarity with Central/Eastern European research market rates and contracting norms. - Background in healthcare technology, biotech, or a multi-site clinical research network. How We Work - Collaborative and low-ego team environment - High ownership and accountability culture - Fast-paced and highly iterative growth environment - Open communication and continuous learning mindset - Mission-driven organization focused on improving patient outcomes - Comfortable navigating evolving business priorities and opportunities Benefits That Support You - Hybrid work environment with in-office collaboration two days per week in either the NYC or Boston office. - Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered. - Mental health and wellness support through Spring Health. - Health HSA or FSA options, and commuter FSA contributions. - Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years. - 401(k) program with a company match of up to 3%. - Weekly in-office lunch benefit every Tuesday. - 100% company-paid short-term and long-term disability coverage. - Annual wellness and professional development stipend. - Additional employee benefits provided.