Senior People Operations Specialist

🏢 Summary: Staff Accountant role supporting day-to-day accounting operations, month-end and year-end close, and financial reporting within a healthcare technology environment. The position involves working with NetSuite and a Clinical Trial Management System (CTMS) to manage financial data, sponsor payments, and reconciliations. It offers a hybrid work model and comprehensive benefits while contributing to financial compliance and operational efficiency. 🗂️ Requirements: Bachelor's degree in Accounting, Finance, or related field, 2–3 years of accounting experience, Proficiency in NetSuite ERP, Experience with general ledger and account reconciliations, Experience with cash transactions and bank reconciliations, Strong Microsoft Excel skills (pivot tables, VLOOKUP), Experience with expense reports and credit card expenditure analysis 📃 Skills: NetSuite, CTMS, Excel, ERP, GeneralLedger, Reconciliations, VLOOKUP, PivotTables, SOX 🏢 Description: The Staff Accountant plays a key role in ensuring the accuracy and efficiency of financial operations. Reporting to the Director of Accounting, this role supports day-to-day accounting functions, month-end and year-end close processes, and financial reporting across the organization. The position requires collaboration with cross-functional teams and contributes to financial compliance and operational excellence initiatives. Quick Facts - Hybrid work environment with in-office collaboration two days per week in either NYC or Boston office - Comprehensive medical, dental, and vision coverage with up to 80% of premiums covered - Mental health and wellness support - Health HSA or FSA options and commuter FSA contributions - Unlimited PTO, 12 company holidays, and company-wide shutdown between Christmas and New Year - 401(k) program with company match up to 3% - Weekly in-office lunch benefit - 100% company-paid short-term and long-term disability coverage - Annual wellness and professional development stipend Where You'll Drive Impact Accounting & Financial Operations - Handle day-to-day accounting duties including bank transactions and cash applications - Prepare journal entries and account reconciliations accurately and on time - Assist with month-end and year-end close processes, including journal entries, accruals, and reconciliations - Utilize NetSuite for accounting operations, reporting, and general ledger activities - Support external audits by preparing documentation and schedules - Learn and use the Clinical Trial Management System (CTMS) to support research financial operations - Post sponsor study payments within the research CTMS - Ensure accuracy and quality control of financial data collection for clinical research trials in CTMS - Collaborate with research operations and site network teams on financial reporting tied to clinical trial activity - Support cost analysis initiatives and cross-functional financial reporting - Maintain information files and process administrative paperwork - Identify and implement process improvements across accounting workflows What You Bring to the Team - Bachelor's degree in Accounting, Finance, or related field; CPA or progress toward CPA preferred - 2–3 years of accounting experience - Proficiency in NetSuite ERP for general ledger and reporting - Experience with cash transactions and bank reconciliations - Familiarity with expense reports and credit card expenditure analysis - Strong knowledge of Microsoft Excel, including pivot tables and VLOOKUP - Strong analytical and problem-solving skills - Ability to work independently and collaboratively in a fast-paced environment Preferred Qualifications - Experience in healthcare, biotech, or healthcare technology industry - Familiarity with clinical research operations or sponsor payment workflows - Experience supporting external audits or SOX compliance activities - Exposure to multi-entity or intercompany accounting environments

🏢 Summary: Opportunity for an experienced Product Owner (Client Implementations) to lead client-specific implementation and integration projects within healthcare EDI and electronic payments. The role combines product ownership and technical project management, acting as the liaison between stakeholders and engineering to deliver well-defined, on-time solutions. Focused on healthcare transactions, APIs, and system integrations in an Agile environment. 🗂️ Requirements: 7+ years experience as Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager, Experience working with engineering teams in Agile environments, Experience managing client-facing or implementation-driven projects, Ability to manage multiple concurrent projects and stakeholders, Experience with Jira, Confluence, Monday.com or similar tools 📃 Skills: Jira, Confluence, Monday.com, EDI, ANSI, X12, REST, JSON, XML, APIs, Guidewire, ClaimCenter, ContactManager, Webhooks, Middleware, Postman, SQL, CSV 🏢 Description: About the Role This is a great opportunity to join a growing company helping to transform the healthcare technology industry as our Product Owner (Client Implementations). In this role, you will participate in the implementation and integration for our customers and delivery of numerous products that are changing the face of electronic billing, electronic payments, and secure services for Property & Casualty and Healthcare payers and providers nationally. Join our engineering team building solutions that power healthcare EDI transactions. The Product Owner (Client Implementations) serves as the central point of coordination between internal stakeholders and engineering teams for client-specific projects. This role combines product ownership and technical project management responsibilities to ensure that implementation efforts are well-defined, properly scheduled, and efficiently delivered. This role translates business requirements into actionable engineering work, manages delivery timelines, and ensures successful client outcomes. What You'll Do Project Planning & Scheduling - Develop and maintain implementation timelines, milestones, and deliverables - Coordinate closely with engineering leads on capacity planning and work sequencing - Track progress and proactively manage blockers, scope changes, and delivery risks Engineering Liaison & Intake Management - Serve as the primary interface between internal stakeholders and engineering teams - Triage incoming requests and ensure requirements are well-defined and documented before reaching engineering - Protect the engineering team's focus by reducing ad hoc interruptions and unclear requests - Escalate only prioritized, well-scoped work items to engineering Stakeholder Management - Communicate status, timelines, risks, and trade-offs to internal stakeholders - Set and manage expectations around scope, delivery timing, and dependencies - Align cross-functional teams, including Sales, Customer Success, Operations Implementation Ownership - Ensure requirements are complete, validated, and aligned with platform capabilities - Identify gaps, dependencies, and risks early in the implementation lifecycle - Continuously identify opportunities to improve processes, delivery efficiency, and team effectiveness BRD Review & Translation - Review Business Requirements Documents (BRDs) for clarity, feasibility, and completeness - Translate BRDs into detailed user stories, tasks, and acceptance criteria - Partner with engineering to ensure requirements are technically actionable and implementation-ready What You'll Need - 7+ years of experience as a Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager - Experience working directly with engineering teams in Agile environments - Strong background in managing client-facing or implementation-driven projects - Proven ability to manage multiple concurrent projects and stakeholder groups - Experience with tools such as Jira, Confluence, Monday.com, or similar Nice to Have - Familiarity with EDI integrations, including ANSI X12 transaction sets (e.g., 837, 835, 275, 277, 999) - Working knowledge of APIs (REST, JSON/XML, authentication methods) and ability to interpret API documentation - Working knowledge of the Guidewire platform, mainly Claim Center and Contact Manager - Understanding of system integration patterns (webhooks, middleware, batch vs real-time processing) - Experience with data formats and mapping (JSON, XML, CSV) and validating data flows - Solid understanding of the Agile SDLC and working in sprint-based development environments - Ability to use API testing tools (e.g., Postman) for validation and troubleshooting - Basic knowledge of SQL or data querying for troubleshooting and validation Benefits - Base salary range: $110,000—$130,000 USD - Performance-based bonuses - Medical, dental, and vision coverage - 401(k) with company match - Paid time off and additional benefits

🏢 Summary: Client Success Manager role focused on supporting healthcare clients using EDI and revenue cycle management tools, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating with cross-functional teams, and maintaining accurate reporting in Salesforce. Ideal candidates have healthcare EDI experience and a strong understanding of billing and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Strong knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience using Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycle, DataAnalysis, Troubleshooting 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an employee, you'll be at the heart of efforts to deliver exceptional service and software solutions to clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The offer is for a Client Success Manager responsible for managing healthcare clients using cloud-based revenue cycle and EDI solutions. The role focuses on client relationship management, onboarding support, troubleshooting claims and data issues, and cross-functional collaboration to improve processes and systems. It combines account management with deep healthcare EDI expertise to drive client retention and operational efficiency. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent combination of education and experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to use Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, Salesforce, ClaimsProcessing, RevenueCycleManagement, EligibilityVerification, PaymentProcessing, DataExchange 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits Compensation may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Equal Opportunity The employer is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.

🏢 Summary: The Client Success Manager supports healthcare clients using cloud-based revenue cycle and EDI solutions, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The role combines client relationship management with technical troubleshooting of claims and data transactions. It requires strong knowledge of healthcare EDI standards, billing processes, and collaboration with cross-functional technical teams. 🗂️ Requirements: Bachelor’s degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Strong knowledge of EDI standards and protocols, Understanding of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience collaborating with technical and cross-functional teams, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, RevenueCycle, Troubleshooting, DataAnalysis 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding Partner with the onboarding team to ensure a seamless transition for clients. Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support Troubleshoot and resolve issues, including rejected claims and data discrepancies. Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. 2+ years of related experience and/or training in account management or customer support within healthcare EDI. Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have Familiarity with EDI software and systems is a plus. Travel Requirements This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The Client Success Manager role focuses on supporting healthcare clients using EDI and revenue cycle management solutions, serving as the primary escalation point and ensuring smooth onboarding, issue resolution, and ongoing optimization. The position involves close collaboration with cross-functional teams to resolve claims and data issues while driving client retention and satisfaction. It requires strong knowledge of healthcare EDI standards, billing, and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience maintaining client records in CRM systems, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycleManagement, DataAnalysis, Troubleshooting 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless client transition. - Collaborate with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Work with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions. - Contribute to the improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. Why You'll Love Working Here Your work directly impacts healthcare providers and their ability to deliver exceptional care. The role contributes to simplifying healthcare administration and delivering high-quality service and software solutions to healthcare clients.

🏢 Summary: The Client Success Manager role focuses on managing and supporting healthcare clients using EDI and revenue cycle management solutions, acting as the primary escalation point and ensuring successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating cross-functionally, and maintaining accurate reporting in Salesforce. It requires strong expertise in healthcare EDI standards, billing processes, and client account management. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to manage client escalations and resolve transaction issues, Willingness to travel up to 20% 📃 Skills: EDI, Salesforce, Healthcare, Billing, Claims, RevenueCycle, Cloud, CRM 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. The role serves as the primary escalation point for assigned clients, collaborates with Sales Account Management on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You’ll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific business operations. - Serve as the primary escalation point for providers, addressing inquiries, concerns, and requests professionally. - Conduct proactive client outreach based on schedules outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to necessary training resources. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of client interactions and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with IT/Engineering, Sales, compliance, and client support teams to deliver comprehensive solutions and resolve issues. - Contribute to the development and improvement of internal systems, processes, and products. What You’ll Need - Bachelor’s degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems. Travel Requirements - Up to 20% travel for client meetings, team gatherings, or company events. Pay Transparency Compensation may vary based on skills, experience, and location. Employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off. Salary range: $55,000—$65,000 USD. EEO Note The company is an Equal Opportunity Employer and does not discriminate on the basis of legally protected characteristics.

🏢 Summary: The offer is for a Client Success Manager responsible for supporting healthcare clients using EDI and revenue cycle management tools, acting as the primary escalation point and ensuring successful onboarding, issue resolution, and client retention. The role combines healthcare EDI expertise, claims processing knowledge, and cross-functional collaboration to optimize client operations and resolve transaction issues. It requires experience in healthcare EDI environments and strong technical understanding of billing and claims workflows. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience using Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, ClaimsProcessing, RevenueCycleManagement, Salesforce, Billing, DataAnalysis, Troubleshooting 🏢 Description: About the Role We’re looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You’ll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of both internal systems and processes as well as products. What You’ll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits - Compensation range: $55,000—$65,000 USD. - Eligible for performance-based bonuses. - Comprehensive benefits package including medical, dental, and vision coverage. - 401(k) with company match. - Paid time off and additional benefits. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: Senior Development Engineer (Client Implementations) responsible for leading client integration projects in healthcare and insurance ecosystems, focusing on EDI, data transformation, and workflow implementation using Java-based frameworks. The role centers on building, configuring, and validating complex integrations, ensuring accurate data exchange and production stability. It combines hands-on integration engineering, automated testing, DevOps practices, and AI-assisted development tools to deliver scalable, high-quality client solutions. 🗂️ Requirements: Bachelor's degree or equivalent experience in software development or healthcare technology, 10+ years of object-oriented development experience, Strong SQL skills, Experience working in Agile environments, Familiarity with Windows and Linux environments, Experience with source control systems (Git, Bitbucket, Subversion), Experience with CI/CD tools (Jenkins), Familiarity with AI-assisted development tools (Claude, GitHub Copilot), Working knowledge of Guidewire ClaimCenter and/or Contact Manager 📃 Skills: Java, SQL, Oracle, X12, EDI, XML, JSON, Playwright, Git, Bitbucket, Subversion, Jenkins, Guidewire, ClaimCenter, Linux, Windows, CI/CD, Claude, Copilot 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. Join a growing company transforming healthcare technology. Jopari delivers innovative solutions for electronic billing, payments, and secure data exchange across the Property & Casualty and Healthcare industries. As a Senior Development Engineer (Client Implementations), you will play a critical role in implementing our solutions for customers and ensuring accurate, reliable data flow across complex healthcare and insurance ecosystems. This is a hands-on integration engineering role focused on building, configuring, and supporting customer implementations. While the platform is Java-based, this is not traditional application development. Instead, you will work deeply with data transformation, EDI standards, business rules, and integration workflows to deliver high-quality, production-ready client solutions. You will also leverage modern engineering practices, including AI-assisted development tools (e.g., Claude Code) to accelerate implementation work, and automated testing frameworks such as Playwright to improve validation, reliability, and release quality. This role is central to ensuring our customers are successfully onboarded and integrated with our platform. You will directly impact implementation speed, data accuracy, and overall customer experience by enabling consistent, scalable, and high-quality integrations across complex healthcare and insurance ecosystems. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do Lead key phases of the client integration lifecycle, from requirements analysis through build, testing, deployment, and post-go-live support Develop and maintain integration logic for converting and processing X12 EDI, XML, JSON, flat files, and proprietary formats Perform EDI mapping, validation, and compliance checks to ensure accurate, standards-based data exchange Implement business rules, transformations, and workflow logic using Java-based frameworks and integration tooling Apply Shift Left practices, including early validation, automated testing, and continuous quality checks Build and maintain automated test coverage using Playwright or similar tools for integration workflows and data pipelines Use AI-assisted development tools (Claude, Copilot, etc.) to accelerate debugging, mapping, and implementation tasks Collaborate closely with Client Services, QA, and Product teams to translate customer requirements into working solutions Support integration environments using DevOps principles (CI/CD, version control, environment management) Troubleshoot complex client implementation issues and ensure successful onboarding and production stability Identify opportunities to improve integration patterns, tooling, automation, and data quality What You'll Need Bachelor's degree or equivalent experience in software development or healthcare technology 10+ years of object-oriented development experience (Java preferred) Strong SQL skills (Oracle preferred) Experience working in Agile environments Familiarity with Windows and Linux environments Experience with Git, Bitbucket, Subversion, or similar source control tools Experience with CI/CD tools such as Jenkins Familiarity with AI-assisted development tools (Claude, GitHub Copilot, etc.) in day-to-day engineering work Working knowledge of Guidewire ClaimCenter and/or Contact Manager, including accelerator, integration touchpoints, data flows, and configuration concepts Nice to Have Experience with healthcare transaction processing, clearinghouse operations, or X12 EDI standards Familiarity with REST APIs, XML, JSON, SOAP, YAML Exposure to build and deployment tools such as Maven, Gradle, Docker, Kubernetes, and ELK stack Experience with JIRA, Confluence, and collaboration tools such as Teams Knowledge of ETL tools (StreamSets, Talend, Airbyte, or similar) Experience integrating with or supporting Guidewire ClaimCenter and Contact Manager in complex P&C insurance environments Familiarity with Guidewire ecosystem concepts (policies, claims workflows, messaging, integrations) Experience with Playwright or other modern test automation frameworks Strong analytical and problem-solving skills with a focus on data-driven debugging Ability to manage multiple concurrent integration efforts independently Excellent communication skills for cross-functional and client-facing collaboration Strong commitment to data privacy and security (HIPAA / PHI / PII compliance) Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.Office Ally Pay Transparency$120,000—$150,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: Senior Development Engineer (Client Implementations) responsible for leading end-to-end client integrations within complex healthcare and insurance ecosystems. The role focuses on EDI data transformation, business rules implementation, and integration workflows using Java-based frameworks, with strong emphasis on automation, AI-assisted development, and DevOps practices. This hybrid position plays a key role in ensuring accurate, scalable, and production-ready customer implementations. 🗂️ Requirements: Bachelor's degree or equivalent experience in software development or healthcare technology, 10+ years of object-oriented development experience, Strong Java experience, Strong SQL skills, Experience in Agile environments, Experience with Windows and Linux environments, Experience with source control tools, Experience with CI/CD tools, Familiarity with AI-assisted development tools, Working knowledge of Guidewire ClaimCenter and/or Contact Manager 📃 Skills: Java, SQL, Oracle, X12, EDI, XML, JSON, Playwright, Git, Bitbucket, Subversion, Jenkins, Guidewire, ClaimCenter, Linux, Windows, CI/CD, Claude, Copilot 🏢 Description: About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. Join a growing company transforming healthcare technology. Jopari delivers innovative solutions for electronic billing, payments, and secure data exchange across the Property & Casualty and Healthcare industries. As a Senior Development Engineer (Client Implementations), you will play a critical role in implementing our solutions for customers and ensuring accurate, reliable data flow across complex healthcare and insurance ecosystems. This is a hands-on integration engineering role focused on building, configuring, and supporting customer implementations. While the platform is Java-based, this is not traditional application development. Instead, you will work deeply with data transformation, EDI standards, business rules, and integration workflows to deliver high-quality, production-ready client solutions. You will also leverage modern engineering practices, including AI-assisted development tools (e.g., Claude Code) to accelerate implementation work, and automated testing frameworks such as Playwright to improve validation, reliability, and release quality. This role is central to ensuring our customers are successfully onboarded and integrated with our platform. You will directly impact implementation speed, data accuracy, and overall customer experience by enabling consistent, scalable, and high-quality integrations across complex healthcare and insurance ecosystems. This is a hybrid role based in Concord, California, with an expectation of working in the office at least two days per week. What You'll Do Lead key phases of the client integration lifecycle, from requirements analysis through build, testing, deployment, and post-go-live support Develop and maintain integration logic for converting and processing X12 EDI, XML, JSON, flat files, and proprietary formats Perform EDI mapping, validation, and compliance checks to ensure accurate, standards-based data exchange Implement business rules, transformations, and workflow logic using Java-based frameworks and integration tooling Apply Shift Left practices, including early validation, automated testing, and continuous quality checks Build and maintain automated test coverage using Playwright or similar tools for integration workflows and data pipelines Use AI-assisted development tools (Claude, Copilot, etc.) to accelerate debugging, mapping, and implementation tasks Collaborate closely with Client Services, QA, and Product teams to translate customer requirements into working solutions Support integration environments using DevOps principles (CI/CD, version control, environment management) Troubleshoot complex client implementation issues and ensure successful onboarding and production stability Identify opportunities to improve integration patterns, tooling, automation, and data quality What You'll Need Bachelor's degree or equivalent experience in software development or healthcare technology 10+ years of object-oriented development experience (Java preferred) Strong SQL skills (Oracle preferred) Experience working in Agile environments Familiarity with Windows and Linux environments Experience with Git, Bitbucket, Subversion, or similar source control tools Experience with CI/CD tools such as Jenkins Familiarity with AI-assisted development tools (Claude, GitHub Copilot, etc.) in day-to-day engineering work Working knowledge of Guidewire ClaimCenter and/or Contact Manager, including accelerator, integration touchpoints, data flows, and configuration concepts Nice to Have Experience with healthcare transaction processing, clearinghouse operations, or X12 EDI standards Familiarity with REST APIs, XML, JSON, SOAP, YAML Exposure to build and deployment tools such as Maven, Gradle, Docker, Kubernetes, and ELK stack Experience with JIRA, Confluence, and collaboration tools such as Teams Knowledge of ETL tools (StreamSets, Talend, Airbyte, or similar) Experience integrating with or supporting Guidewire ClaimCenter and Contact Manager in complex P&C insurance environments Familiarity with Guidewire ecosystem concepts (policies, claims workflows, messaging, integrations) Experience with Playwright or other modern test automation frameworks Strong analytical and problem-solving skills with a focus on data-driven debugging Ability to manage multiple concurrent integration efforts independently Excellent communication skills for cross-functional and client-facing collaboration Strong commitment to data privacy and security (HIPAA / PHI / PII compliance) Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.Office Ally Pay Transparency$120,000—$150,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.