Director of Partner Success (USA)

🏢 Summary: Remote Director of Partner Success role focused on managing and expanding healthcare partner relationships across the US and Canada for Freddie’s sexual health services. The position involves building scalable account management processes, leading strategic partner engagements, driving consultative growth, and collaborating cross-functionally with product, finance, data, and clinical teams. Candidates should bring strong healthcare partnership management experience, executive communication skills, and a data-driven approach to relationship growth. 🗂️ Requirements: 7+ years in partnership management, strategic account management, or client leadership, Experience independently managing 10+ high-value relationships, Healthcare industry experience, Experience with non-profit, community-based, or government-funded organizations, Executive-level communication skills, Ability to work cross-functionally with data, finance, product, and support teams, Experience managing direct reports, Data-driven storytelling and reporting capabilities, Ability to influence product, clinical, and data teams, Business development and consultative selling experience 📃 Skills: 340B, HRSA, QA, Reporting, Data, Finance, Product, Healthcare, CRM, Invoicing 🏢 Description: About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! Location - Remote (USA) Though we have an office based in Calgary, this is a remote position that is open to candidates across the USA. Who we hope to find: We're looking for a Director of Partner Success to own the health of Freddie's most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. You'll have the rare opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint. By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. Working alongside our Co-Founders, this Director-level position offers significant organizational influence and the latitude to make defining strategic choices for the business. If you thrive on building deep relationships with mission-driven leaders, love building repeatable processes where none exist, and are energized by work that directly expands access to HIV prevention and treatment—this is your role. In this role, you'll make an impact by: Cultivating Strategic Partner Relationships (50%) - Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion - Defining what an 11/10 experience looks like for our partners, including running structured MBRs/QBRs and building partnership roadmaps - Identifying and closing expansion opportunities through consultative, partnership-oriented selling - Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams Driving Consultative Growth (30%) - Strategically growing relationships with existing CE partners by helping them access new services through Freddie - Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment - Representing Freddie at industry events and conferences within the 340B and community health ecosystem Optimizing Operational Excellence (20%) - Overseeing the Partnerships Success Manager responsible for invoicing, data reports, and QA - Ensuring operational processes are documented, reliable, and continuously improving We need someone who has: - 7+ years in partnership management, strategic account management, or client leadership - Track record of independently managing 10+ high-value relationships - Ability to build trust with mission-driven organizations - Healthcare industry experience - Strong business development and commercial instincts - Executive-level communication skills - Strong cross-functional collaboration skills - Experience managing and developing direct reports - Data-driven storytelling skills - Experience with non-profit, community-based, or government-funded organizations - Ability to influence product, clinical, and data teams It would also be great if you have: - Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance - Experience in LGBTQ+ health, HIV/AIDS services, or health equity Compensation: $140,000 - $180,000 USD a year Earn stock options through the Equity Incentive Plan. What we're offering: - Remote-friendly work environment - 20 vacation days - Annual winter break closure - Comprehensive medical, dental, and vision coverage - 8 health/sick days - Extended mental health coverage - Gender-affirming care coverage - $500 learning fund for professional development - Career growth support through the People Potential program PurposeMed is committed to being an equal-opportunity employer and encourages applications from marginalized and underrepresented communities.

🏢 Summary: Remote Director of Partner Success role focused on managing and expanding strategic healthcare partnerships across the US and Canada. The position leads partner relationships, consultative growth initiatives, and operational excellence while collaborating cross-functionally with data, finance, product, and clinical teams. Ideal candidates have extensive healthcare partnership management experience and strong data-driven communication and business development skills. 🗂️ Requirements: 7+ years in partnership management, strategic account management, or client leadership, Experience independently managing 10+ high-value relationships, Healthcare industry experience, Executive-level communication skills, Experience working with non-profit, community-based, or government-funded organizations, Ability to manage and develop direct reports, Strong cross-functional collaboration skills, Data-driven storytelling and reporting skills, Ability to identify and close partnership growth opportunities, Experience influencing product, clinical, and data teams 📃 Skills: Healthcare, 340B, HRSA, QA, Data, Finance, Product, Operations, Reporting, Invoicing 🏢 Description: About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! Location - Remote (USA) Though we have an office based in Calgary, this is a remote position that is open to candidates across the USA. Who we hope to find: We're looking for a Director of Partner Success to own the health of Freddie's most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. You'll have the rare opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint. By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. Working alongside our Co-Founders, this Director-level position offers significant organizational influence and the latitude to make defining strategic choices for the business. If you thrive on building deep relationships with mission-driven leaders, love building repeatable processes where none exist, and are energized by work that directly expands access to HIV prevention and treatment—this is your role. In this role, you'll make an impact by: Cultivating Strategic Partner Relationships (50%) - Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion - Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps - Identifying and closing expansion opportunities through consultative, partnership-oriented selling - Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams Driving Consultative Growth (30%) - Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions - Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment - Representing Freddie at industry events and conferences to build upon Freddie's reputation in the 340B and community health ecosystem Optimizing Operational Excellence (20%) - Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA'd. Accountable for accuracy and partner trust; not expected to do the manual work - Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up We need someone who has: - 7+ years in partnership management, strategic account management, or client leadership—with a track record of independently managing 10+ high-value relationships - Demonstrated ability to build trust and credibility with mission-driven organizations (non-profits, community health, government-funded entities, or similar) - Healthcare industry experience - Strong business development instinct—you spot growth opportunities and position them as value-add, not upsell - Executive-level communication skills—you hold your own with clinic CEOs, CMOs, and board members without needing coaching or hand-holding - Strong cross-functional instinct—you naturally work across data, finance, product, and support teams to unblock issues and build better systems, not just escalate problems - Commercial instinct—you see opportunities to deepen partnerships, frame them as value-add, and close them through trust, not pressure - The ability to manage one direct report and develop their capabilities over time - Data-driven storytelling—you can turn utilization data and outcomes into a narrative that resonates with a clinic director - Experience working with non-profit, community-based, or government-funded organizations - Proven ability to navigate and influence collaborating teams such as product, clinical, and data to ensure the partner's voice translates into high-impact realities It would also be great if you have: - Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance - Experience in LGBTQ+ health, HIV/AIDS services, or health equity Compensation: $140,000 - $180,000 USD a year Earn stock options through our Equity Incentive Plan. Why you should join us: - Be part of a team focused on solving healthcare accessibility challenges - Provide compassionate, affirming care to underserved communities - Inclusive and affirming workplace culture What we're offering: - Remote-friendly work environment - 20 vacation days - Annual winter break closure - Comprehensive medical, dental, and vision care - 8 health/sick days - Extended mental health coverage - Gender-affirming care coverage - $500 learning fund for professional development - People Potential growth program PurposeMed is committed to being an equal-opportunity employer and encourages applications from excluded and marginalized communities.

🏢 Summary: Remote Director of Partner Success role focused on managing and expanding strategic healthcare partnerships across the US and Canada. The position leads partner relationships end-to-end, drives consultative growth, builds scalable account management systems, and collaborates cross-functionally to improve access to HIV prevention and treatment services. Includes leadership responsibilities, strategic influence, and healthcare partnership development in a mission-driven healthtech environment. 🗂️ Requirements: 7+ years in partnership management, strategic account management, or client leadership, Experience independently managing 10+ high-value relationships, Healthcare industry experience, Ability to build trust with mission-driven organizations, Executive-level communication skills, Cross-functional collaboration experience with data, finance, product, and support teams, Business development and commercial growth experience, Experience managing direct reports, Data-driven storytelling and reporting skills, Experience with non-profit, community-based, or government-funded organizations, Ability to influence product, clinical, and data teams 📃 Skills: CRM, Healthcare, 340B, HRSA, QA, Reporting, Invoicing, Data, Finance, Product 🏢 Description: About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Who we hope to find: We're looking for a Director of Partner Success to own the health of Freddie's most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. You'll have the rare opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint. By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. Working alongside our Co-Founders, this Director-level position offers significant organizational influence and the latitude to make defining strategic choices for the business. If you thrive on building deep relationships with mission-driven leaders, love building repeatable processes where none exist, and are energized by work that directly expands access to HIV prevention and treatment—this is your role. In this role, you'll make an impact by: Cultivating Strategic Partner Relationships (50%) - Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion - Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps - Identifying and closing expansion opportunities through consultative, partnership-oriented selling - Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams Driving Consultative Growth (30%) - Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions - Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment - Representing Freddie at industry events and conferences to build upon Freddie's reputation in the 340B and community health ecosystem Optimizing Operational Excellence (20%) - Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA'd - Ensure all operational processes are documented, reliable, and improving over time We need someone who has: - 7+ years in partnership management, strategic account management, or client leadership—with a track record of independently managing 10+ high-value relationships - Demonstrated ability to build trust and credibility with mission-driven organizations - Healthcare industry experience - Strong business development instinct - Executive-level communication skills - Strong cross-functional instinct - Commercial instinct - The ability to manage one direct report and develop their capabilities over time - Data-driven storytelling - Experience working with non-profit, community-based, or government-funded organizations - Proven ability to navigate and influence collaborating teams such as product, clinical, and data It would also be great if you have: - Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance - Experience in LGBTQ+ health, HIV/AIDS services, or health equity Compensation: $140,000 - $180,000 USD a year - Earn stock options through the Equity Incentive Plan What we're offering: - Remote-friendly work environment - 20 vacation days - Annual winter break closure - Comprehensive medical, dental, and vision care - 8 health/sick days - Extended mental health coverage - Gender-affirming care coverage - $500 learning fund - Professional development support

🏢 Summary: Remote Director of Partner Success role focused on managing and expanding healthcare partnerships across the US and Canada for Freddie’s sexual health services. The position leads strategic partner relationships, consultative growth initiatives, and operational excellence while collaborating cross-functionally with product, data, finance, and clinical teams. This role also oversees partner success operations and helps shape scalable account management systems and processes. 🗂️ Requirements: 7+ years in partnership management, strategic account management, or client leadership, Experience independently managing 10+ high-value relationships, Healthcare industry experience, Executive-level communication skills, Experience working with non-profit, community-based, or government-funded organizations, Ability to manage and develop direct reports, Strong cross-functional collaboration skills, Data-driven storytelling and reporting skills, Business development and consultative selling experience, Ability to influence product, clinical, and data teams 📃 Skills: 340B, HRSA, QA, Reporting, Invoicing, Data, Finance, Product, Healthcare 🏢 Description: About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Who we hope to find: We're looking for a Director of Partner Success to own the health of Freddie's most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. You'll have the opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint. By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. Working alongside our Co-Founders, this Director-level position offers significant organizational influence and the latitude to make defining strategic choices for the business. If you thrive on building deep relationships with mission-driven leaders, love building repeatable processes where none exist, and are energized by work that directly expands access to HIV prevention and treatment—this is your role. Quick Facts: - Remote role open to candidates across the USA - Permanent, full-time opportunity - Salary: $140,000 - $180,000 USD annually - Stock options available through Equity Incentive Plan In this role, you'll make an impact by: Cultivating Strategic Partner Relationships (50%) - Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion - Defining structured partner experiences including MBRs/QBRs and partnership roadmaps - Identifying and closing expansion opportunities through consultative selling - Serving as the internal voice of the partner across product, clinical, and operations teams Driving Consultative Growth (30%) - Growing relationships with existing CE partners through new service adoption - Developing and delivering pitches grounded in data and outcomes - Representing Freddie at industry events and conferences within the 340B and community health ecosystem Optimizing Operational Excellence (20%) - Overseeing the Partnerships Success Manager responsible for invoicing, reporting, and QA processes - Ensuring operational processes are documented, reliable, and scalable We need someone who has: - 7+ years in partnership management, strategic account management, or client leadership - Experience independently managing 10+ high-value relationships - Healthcare industry experience - Ability to build trust with mission-driven organizations - Strong business development and commercial instincts - Executive-level communication skills - Strong cross-functional collaboration skills - Experience managing direct reports - Data-driven storytelling skills - Experience with non-profit, community-based, or government-funded organizations - Ability to influence product, clinical, and data teams It would also be great if you have: - Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance - Experience in LGBTQ+ health, HIV/AIDS services, or health equity Benefits: - Flexible remote work environment - 20 vacation days - Annual winter break closure - Comprehensive medical, dental, and vision coverage - 8 health/sick days - Extended mental health coverage - Gender-affirming care coverage - Learning and professional development fund - Career growth and mentorship opportunities PurposeMed is committed to equal opportunity employment and encourages applications from marginalized and underrepresented communities.

🏢 Summary: Remote Director of Partner Success role focused on managing and expanding strategic healthcare partnerships across the US and Canada for Freddie’s sexual health services. The position leads partner relationships end-to-end, drives consultative growth, builds scalable account management systems, and collaborates cross-functionally with data, finance, product, and clinical teams. This role also oversees operational excellence, partner reporting processes, and a direct report while supporting mission-driven healthcare initiatives. 🗂️ Requirements: 7+ years in partnership management, strategic account management, or client leadership, Experience independently managing 10+ high-value relationships, Healthcare industry experience, Executive-level communication skills, Experience working with non-profit, community-based, or government-funded organizations, Ability to build trust with mission-driven organizations, Cross-functional collaboration with data, finance, product, and support teams, Ability to manage and develop direct reports, Data-driven storytelling and reporting skills, Ability to influence product, clinical, and data teams 📃 Skills: Healthcare, 340B, HRSA, QA, Reporting, Data, Finance, Product, Operations, CRM 🏢 Description: About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Who we hope to find: We're looking for a Director of Partner Success to own the health of Freddie's most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. You'll have the rare opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint. By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. Working alongside our Co-Founders, this Director-level position offers significant organizational influence and the latitude to make defining strategic choices for the business. In this role, you'll make an impact by: Cultivating Strategic Partner Relationships (50%) - Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion - Defining what an 11/10 experience looks like for our partners, including running structured MBRs/QBRs and building partnership roadmaps - Identifying and closing expansion opportunities through consultative, partnership-oriented selling - Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams Driving Consultative Growth (30%) - Strategically growing relationships with existing CE partners through new services that benefit patient care and organizational missions - Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment - Representing Freddie at industry events and conferences within the 340B and community health ecosystem Optimizing Operational Excellence (20%) - Overseeing the Partnerships Success Manager responsible for invoicing, data reports, and QA processes - Ensuring all operational processes are documented, reliable, and continuously improving We need someone who has: - 7+ years in partnership management, strategic account management, or client leadership - Experience independently managing 10+ high-value relationships - Demonstrated ability to build trust and credibility with mission-driven organizations - Healthcare industry experience - Strong business development and commercial instincts - Executive-level communication skills - Strong cross-functional collaboration skills - Ability to manage one direct report and develop their capabilities - Data-driven storytelling skills using utilization data and outcomes - Experience working with non-profit, community-based, or government-funded organizations - Proven ability to influence product, clinical, and data teams It would also be great if you have: - Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance - Experience in LGBTQ+ health, HIV/AIDS services, or health equity Compensation: $140,000 - $180,000 USD a year - Stock options through the Equity Incentive Plan Benefits: - Remote-friendly work environment - 20 vacation days - Annual winter break closure - Comprehensive medical, dental, and vision coverage - 8 health/sick days - Extended mental health coverage - Gender-affirming care coverage (Canada) - $500 learning fund for professional development - People Potential growth program PurposeMed is committed to being an equal-opportunity employer and encourages applications from excluded and marginalized communities.

🏢 Summary: Remote Director of Partner Success role focused on managing and expanding healthcare partner relationships across the US and Canada. The position leads strategic account management, consultative growth initiatives, and operational excellence while collaborating cross-functionally with data, finance, product, and clinical teams. The role offers leadership responsibility, process-building ownership, and a mission-driven focus on expanding access to HIV prevention and treatment. 🗂️ Requirements: 7+ years in partnership management, strategic account management, or client leadership, Experience managing 10+ high-value relationships independently, Healthcare industry experience, Experience with non-profit, community-based, or government-funded organizations, Executive-level communication skills, Cross-functional collaboration with data, finance, product, and support teams, Ability to identify and close growth opportunities, Experience managing and developing direct reports, Data-driven storytelling and reporting skills, Ability to influence product, clinical, and data teams 📃 Skills: Healthcare, AccountManagement, BusinessDevelopment, DataAnalysis, Reporting, CRM, QA, Finance, Product, Operations, 340B, HRSA 🏢 Description: About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Who we hope to find: We're looking for a Director of Partner Success to own the health of Freddie's most vital relationships. This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end. You'll have the opportunity to build a cross geography account management function from the ground up—designing the playbooks, automation, and documentation that define excellence for our partners. This role will run quarterly business reviews, negotiate renewals, consultatively introduce new services that deepen the partnerships, and utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint. By working cross-functionally with our data, finance, customer support and product teams, this role will ensure the partner perspective directly shapes our roadmap while overseeing the day-to-day operations that keep our mission moving forward. With a Partnerships Success Manager reporting to you to handle invoicing, data QA, and report preparation and a Senior Manager of Community to support on partner engagement, your job is to lead the relationships, design the systems, and drive the cross-functional work that makes our partners successful. In this role, you'll make an impact by: Cultivating Strategic Partner Relationships (50%) - Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion - Defining what an 11/10 experience looks like for our partners, including running structured MBRs/QBRs and building partnership roadmaps - Identifying and closing expansion opportunities through consultative, partnership-oriented selling - Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams Driving Consultative Growth (30%) - Strategically growing relationships with existing CE partners by helping them access new services through Freddie - Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment - Representing Freddie at industry events and conferences within the 340B and community health ecosystem Optimizing Operational Excellence (20%) - Overseeing the Partnerships Success Manager responsible for invoicing, data reports, and QA - Ensuring operational processes are documented, reliable, and continuously improving We need someone who has: - 7+ years in partnership management, strategic account management, or client leadership - Demonstrated ability to build trust and credibility with mission-driven organizations - Healthcare industry experience - Strong business development instinct - Executive-level communication skills - Strong cross-functional collaboration skills - Ability to manage and develop a direct report - Data-driven storytelling capabilities - Experience working with non-profit, community-based, or government-funded organizations - Proven ability to influence product, clinical, and data teams It would also be great if you have: - Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance - Experience in LGBTQ+ health, HIV/AIDS services, or health equity Compensation: - $140,000 - $180,000 USD a year - Stock options through the Equity Incentive Plan What we're offering: - Remote-friendly work environment - 20 vacation days - Annual winter break closure - Comprehensive medical, dental, and vision coverage - 8 health/sick days - Extended mental health coverage - Gender-affirming care coverage - $500 learning fund - Professional development support

🏢 Summary: Senior role responsible for building and scaling enterprise healthcare partnerships to drive virtual sleep apnea diagnosis and treatment referrals across health systems and specialty networks. The position owns the full partnership lifecycle—from prospecting and deal negotiation to launch, governance, and performance optimization—within a national telehealth platform. It focuses on creating integrated referral pathways and repeatable growth channels aligned with long-term business strategy. 🗂️ Requirements: 10+ years in healthcare business development or strategic partnerships, Experience negotiating and growing complex healthcare partnerships, Experience working with health systems, IDNs, hospital networks, specialty provider organizations, Ability to engage senior healthcare stakeholders and physician leaders, Knowledge of reimbursement models and healthcare regulatory environment, Experience with digital health platforms and modern care delivery models, Bachelor's degree 📃 Skills: Healthcare, Telehealth, DigitalHealth, Reimbursement, Regulatory, KPIs, Dashboards, Analytics, BusinessDevelopment, Negotiation 🏢 Description: Position Overview Sleep apnea affects more than 30 million Americans—and the majority are undiagnosed. The patients most at risk often sit in a cardiologist's waiting room, or walk through a hospital system every day, never connected to care. Dreem Health is the telehealth-native sleep medicine platform changing that: virtual diagnosis, treatment, and ongoing care, delivered in all 50 states. As Director, Strategic Partnerships, you won't manage a book of referral relationships. You'll build the channels that don't yet exist: integrated care pathways inside health systems, multi-site cardiology practices, and specialty organizations that become Dreem Health's highest-volume, most durable growth engines. You'll own the full arc—prospecting, deal design, negotiation, launch, and compounding activation—reporting directly to the VP, Business Development & Strategy. This role is for someone who thinks in systems, sells on clinical evidence, and measures success in patients reached; creating scaled repeatable referral volumes—not meetings held. If you've built enterprise healthcare channels from scratch and want to do it again inside a mission-driven company with real momentum, this is your seat. Key Responsibilities - Develop and manage strategic healthcare partnerships with health systems, integrated delivery networks, hospital networks, and complex provider organizations driving referrals and long-term integrations. - Create care management programs to drive repeatable referrals and create value for enterprise partnerships. - Own strategic accounts from identification through launch and growth, including account planning, stakeholder engagement, implementation coordination, and ongoing performance management. - Build and execute partnership strategies aligned to Dreem Health's business priorities and long-term growth objectives. - Conduct market scans and partner assessments to identify, prioritize, and pursue high-value growth opportunities based on Dreem Health's Channel and Partnership strategy or net-new opportunities. - Lead sourcing, evaluation, structuring, and negotiation to drive referral growth and patient volume by building scalable integrated referral pathways for sleep apnea diagnosis, treatment initiation, and long-term care management. - Partner cross-functionally with Clinical Operations, Provider Partnerships, Product, Marketing, and Analytics to ensure successful partnership execution. - Establish governance and performance management processes for enterprise partnerships, including KPIs, dashboards, business reviews, and strategic partnership growth plans. - Proactively manage risks, dependencies, and operational challenges that may impact partnership launch, adoption, or long-term performance. - Translate market and partner feedback into improved partnership models, commercial playbooks, workflow enhancements, and scalable growth strategies. Education, Experience, Skills - 10+ years of experience in healthcare business development, strategic partnerships, or health system sales, with demonstrated success negotiating, implementing, and growing complex healthcare partnerships. - Demonstrated ability to build and develop senior relationships within health systems, IDNs, hospital networks, and complex specialty provider organizations. - Strong business acumen with the ability to assess partnership opportunities in the context of broader business strategy; proven track record navigating digital health platforms and modern healthcare delivery frameworks. - Comprehensive grasp of the healthcare landscape, including reimbursement models, regulatory dynamics, and competitive market forces. - Ability to engage physician leaders on clinical outcomes and understand sleep disorders' downstream impact on cardiovascular and metabolic health. - Comfort operating in a resource-constrained, high-growth environment; ability to build playbooks from scratch and adapt quickly. - Bachelor's degree required. What We Offer - Meaningful work that directly improves peoples' lives - International team collaboration - Annual team offsite - Comprehensive health benefits (medical, dental, vision) - One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Monthly phone and internet stipend Compensation - $140,000 - $160,000 base salary, depending on experience - Annual bonus opportunity in addition to base salary

🏢 Summary: Lead Product Manager role focused on driving Professional Services-led product opportunities in a B2B SaaS environment, translating customer needs into scalable product solutions. The position owns discovery, prioritization, and delivery of roadmap-adjacent initiatives, partnering closely with Engineering and cross-functional teams. It emphasizes data-driven decision-making, platform scalability, and execution across complex, ambiguous product domains. 🗂️ Requirements: 6–10 years of product management experience, Experience in B2B SaaS or platform software environments, Experience leading product discovery and execution, Ability to manage cross-functional product initiatives, Experience translating customer requirements into product solutions, Experience working with Engineering on product delivery, Strong data analysis and reporting experience, Experience handling analytics-driven or reporting-heavy product work 📃 Skills: SaaS, B2B, Analytics, Reporting, Data, ProductManagement, Platform, Software, Discovery, Roadmapping 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio. Use first-principles thinking to solve ambiguous problems Break down loosely defined asks into clear problem statements and practical solution paths. Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency. Balance speed and flexibility with product quality, scalability, and roadmap integrity. Bring clarity and structure to roadmap-adjacent work Add product discipline to opportunities that may begin with limited discovery or incomplete requirements. Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments. Create clarity around ownership, scope, and the right level of investment for each opportunity. Lead initiatives from definition through execution and launch Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration. Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality. Maintain strong cross-functional alignment and clear communication throughout the product lifecycle. Use data and customer insight to guide decisions Bring data fluency to reporting, analytics, and customer-specific insight requests. Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes. Support reporting-heavy or analytics-driven opportunities with confidence and precision. Help build a repeatable Professional Services product model Contribute to a more consistent approach for evaluating and delivering strategic customer extensions. Help the organization balance custom opportunity work with scalable product investment. Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy. Experience You Bring: 6–10 years of product management experience Strong experience in B2B SaaS, platform, or operational software environments. Proven ability to lead both discovery and execution across complex product areas. Comfortable operating in fast-moving environments where priorities may evolve quickly. A track record of solving ambiguous, cross-functional product problems Experience turning loosely defined requests into thoughtful, high-impact solutions. Ability to navigate opportunities that span multiple teams, systems, or product domains. Sound judgment in deciding when to push for scale, move quickly, or constrain scope. Strong first-principles thinking and product judgment Ability to assess trade-offs and determine what "good enough" looks like in context. A practical mindset that balances speed, customer value, maintainability, and long-term strategy. Confidence making progress in situations where discovery is incomplete or evolving. Experience partnering with customer-facing teams on strategic opportunities Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests. Able to translate commercial asks into clear product thinking and actionable execution paths. Understands how to support strategic customer needs without losing sight of long-term product direction. Excellent cross-functional collaboration and influence Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams. A reputation for being collaborative, helpful, and effective in horizontally scoped work. Ability to influence without direct authority and create momentum across teams. Strong data fluency Comfortable working with reporting, analytics, and data-driven product questions. Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation. Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus. A high-ownership mindset and bias for action Brings structure to ambiguity and helps teams move forward with clarity. Operates with urgency while maintaining sound product judgment. Focuses on delivering outcomes, not just generating ideas. A balanced product background is a plus Ideally brings experience in consumer product earlier in their career and B2B product more recently. Understands both user experience craft and the commercial motions required in B2B environments. Can bridge customer empathy, product intuition, and business pragmatism effectively. A practical, customer-centered approach Empathy for customers and the challenges they face in real operating environments. A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business. Strong instinct for building solutions that work for both customers and the broader platform. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Lead Product Manager role focused on defining and delivering Professional Services-driven product extensions within a B2B SaaS platform. The position bridges product strategy, engineering, and customer-facing teams to turn complex, customer-driven requests into scalable, high-quality solutions. It involves leading initiatives from discovery through launch, using data and cross-functional collaboration to drive strategic product outcomes. 🗂️ Requirements: 6–10 years of product management experience, Experience in B2B SaaS or platform-based software, Proven experience leading product discovery and execution, Experience working with Engineering and Design teams, Experience collaborating with Sales, Customer Success, or Professional Services, Ability to translate customer requirements into product decisions, Strong data analysis and reporting experience, Experience managing cross-functional product initiatives, Ability to evaluate technical constraints and implementation complexity 📃 Skills: SaaS, B2B, Analytics, Reporting, Data, Platforms, Software, ProductManagement, Roadmapping, Discovery 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio. Use first-principles thinking to solve ambiguous problems Break down loosely defined asks into clear problem statements and practical solution paths. Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency. Balance speed and flexibility with product quality, scalability, and roadmap integrity. Bring clarity and structure to roadmap-adjacent work Add product discipline to opportunities that may begin with limited discovery or incomplete requirements. Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments. Create clarity around ownership, scope, and the right level of investment for each opportunity. Lead initiatives from definition through execution and launch Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration. Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality. Maintain strong cross-functional alignment and clear communication throughout the product lifecycle. Use data and customer insight to guide decisions Bring data fluency to reporting, analytics, and customer-specific insight requests. Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes. Support reporting-heavy or analytics-driven opportunities with confidence and precision. Help build a repeatable Professional Services product model Contribute to a more consistent approach for evaluating and delivering strategic customer extensions. Help the organization balance custom opportunity work with scalable product investment. Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy. Experience You Bring: 6–10 years of product management experience Strong experience in B2B SaaS, platform, or operational software environments. Proven ability to lead both discovery and execution across complex product areas. Comfortable operating in fast-moving environments where priorities may evolve quickly. A track record of solving ambiguous, cross-functional product problems Experience turning loosely defined requests into thoughtful, high-impact solutions. Ability to navigate opportunities that span multiple teams, systems, or product domains. Sound judgment in deciding when to push for scale, move quickly, or constrain scope. Strong first-principles thinking and product judgment Ability to assess trade-offs and determine what "good enough" looks like in context. A practical mindset that balances speed, customer value, maintainability, and long-term strategy. Confidence making progress in situations where discovery is incomplete or evolving. Experience partnering with customer-facing teams on strategic opportunities Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests. Able to translate commercial asks into clear product thinking and actionable execution paths. Understands how to support strategic customer needs without losing sight of long-term product direction. Excellent cross-functional collaboration and influence Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams. A reputation for being collaborative, helpful, and effective in horizontally scoped work. Ability to influence without direct authority and create momentum across teams. Strong data fluency Comfortable working with reporting, analytics, and data-driven product questions. Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation. Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus. A high-ownership mindset and bias for action Brings structure to ambiguity and helps teams move forward with clarity. Operates with urgency while maintaining sound product judgment. Focuses on delivering outcomes, not just generating ideas. A balanced product background is a plus Ideally brings experience in consumer product earlier in their career and B2B product more recently. Understands both user experience craft and the commercial motions required in B2B environments. Can bridge customer empathy, product intuition, and business pragmatism effectively. A practical, customer-centered approach Empathy for customers and the challenges they face in real operating environments. A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business. Strong instinct for building solutions that work for both customers and the broader platform. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Lead Product Manager role focused on shaping and delivering Professional Services-driven product opportunities within a B2B SaaS platform. The position bridges product strategy, engineering, and customer-facing teams to translate complex, cross-functional customer needs into scalable product solutions. It emphasizes data-driven decision-making, roadmap alignment, and end-to-end ownership from discovery through launch. 🗂️ Requirements: 6–10 years of product management experience, Experience in B2B SaaS or platform software environments, Proven ability to lead product discovery and execution across complex systems, Experience working cross-functionally with Engineering and Design teams, Experience partnering with Sales, Customer Success, or Professional Services, Ability to translate customer requirements into scalable product solutions, Strong experience with data-driven product decision-making, Experience handling analytics or reporting-focused product initiatives 📃 Skills: SaaS, B2B, Analytics, Reporting, Data, Roadmapping, Discovery, ProductLifecycle, Platform, Software 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio. Use first-principles thinking to solve ambiguous problems Break down loosely defined asks into clear problem statements and practical solution paths. Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency. Balance speed and flexibility with product quality, scalability, and roadmap integrity. Bring clarity and structure to roadmap-adjacent work Add product discipline to opportunities that may begin with limited discovery or incomplete requirements. Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments. Create clarity around ownership, scope, and the right level of investment for each opportunity. Lead initiatives from definition through execution and launch Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration. Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality. Maintain strong cross-functional alignment and clear communication throughout the product lifecycle. Use data and customer insight to guide decisions Bring data fluency to reporting, analytics, and customer-specific insight requests. Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes. Support reporting-heavy or analytics-driven opportunities with confidence and precision. Help build a repeatable Professional Services product model Contribute to a more consistent approach for evaluating and delivering strategic customer extensions. Help the organization balance custom opportunity work with scalable product investment. Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy. Experience You Bring: 6–10 years of product management experience Strong experience in B2B SaaS, platform, or operational software environments. Proven ability to lead both discovery and execution across complex product areas. Comfortable operating in fast-moving environments where priorities may evolve quickly. A track record of solving ambiguous, cross-functional product problems Experience turning loosely defined requests into thoughtful, high-impact solutions. Ability to navigate opportunities that span multiple teams, systems, or product domains. Sound judgment in deciding when to push for scale, move quickly, or constrain scope. Strong first-principles thinking and product judgment Ability to assess trade-offs and determine what "good enough" looks like in context. A practical mindset that balances speed, customer value, maintainability, and long-term strategy. Confidence making progress in situations where discovery is incomplete or evolving. Experience partnering with customer-facing teams on strategic opportunities Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests. Able to translate commercial asks into clear product thinking and actionable execution paths. Understands how to support strategic customer needs without losing sight of long-term product direction. Excellent cross-functional collaboration and influence Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams. A reputation for being collaborative, helpful, and effective in horizontally scoped work. Ability to influence without direct authority and create momentum across teams. Strong data fluency Comfortable working with reporting, analytics, and data-driven product questions. Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation. Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus. A high-ownership mindset and bias for action Brings structure to ambiguity and helps teams move forward with clarity. Operates with urgency while maintaining sound product judgment. Focuses on delivering outcomes, not just generating ideas. A balanced product background is a plus Ideally brings experience in consumer product earlier in their career and B2B product more recently. Understands both user experience craft and the commercial motions required in B2B environments. Can bridge customer empathy, product intuition, and business pragmatism effectively. A practical, customer-centered approach Empathy for customers and the challenges they face in real operating environments. A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business. Strong instinct for building solutions that work for both customers and the broader platform. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.