Lead Product Manager, Professional Services

🏢 Summary: Lead Product Manager role focused on driving Professional Services-led product opportunities in a B2B SaaS environment, translating customer needs into scalable product solutions. The position owns discovery, prioritization, and delivery of roadmap-adjacent initiatives, partnering closely with Engineering and cross-functional teams. It emphasizes data-driven decision-making, platform scalability, and execution across complex, ambiguous product domains. 🗂️ Requirements: 6–10 years of product management experience, Experience in B2B SaaS or platform software environments, Experience leading product discovery and execution, Ability to manage cross-functional product initiatives, Experience translating customer requirements into product solutions, Experience working with Engineering on product delivery, Strong data analysis and reporting experience, Experience handling analytics-driven or reporting-heavy product work 📃 Skills: SaaS, B2B, Analytics, Reporting, Data, ProductManagement, Platform, Software, Discovery, Roadmapping 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio. Use first-principles thinking to solve ambiguous problems Break down loosely defined asks into clear problem statements and practical solution paths. Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency. Balance speed and flexibility with product quality, scalability, and roadmap integrity. Bring clarity and structure to roadmap-adjacent work Add product discipline to opportunities that may begin with limited discovery or incomplete requirements. Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments. Create clarity around ownership, scope, and the right level of investment for each opportunity. Lead initiatives from definition through execution and launch Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration. Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality. Maintain strong cross-functional alignment and clear communication throughout the product lifecycle. Use data and customer insight to guide decisions Bring data fluency to reporting, analytics, and customer-specific insight requests. Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes. Support reporting-heavy or analytics-driven opportunities with confidence and precision. Help build a repeatable Professional Services product model Contribute to a more consistent approach for evaluating and delivering strategic customer extensions. Help the organization balance custom opportunity work with scalable product investment. Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy. Experience You Bring: 6–10 years of product management experience Strong experience in B2B SaaS, platform, or operational software environments. Proven ability to lead both discovery and execution across complex product areas. Comfortable operating in fast-moving environments where priorities may evolve quickly. A track record of solving ambiguous, cross-functional product problems Experience turning loosely defined requests into thoughtful, high-impact solutions. Ability to navigate opportunities that span multiple teams, systems, or product domains. Sound judgment in deciding when to push for scale, move quickly, or constrain scope. Strong first-principles thinking and product judgment Ability to assess trade-offs and determine what "good enough" looks like in context. A practical mindset that balances speed, customer value, maintainability, and long-term strategy. Confidence making progress in situations where discovery is incomplete or evolving. Experience partnering with customer-facing teams on strategic opportunities Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests. Able to translate commercial asks into clear product thinking and actionable execution paths. Understands how to support strategic customer needs without losing sight of long-term product direction. Excellent cross-functional collaboration and influence Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams. A reputation for being collaborative, helpful, and effective in horizontally scoped work. Ability to influence without direct authority and create momentum across teams. Strong data fluency Comfortable working with reporting, analytics, and data-driven product questions. Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation. Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus. A high-ownership mindset and bias for action Brings structure to ambiguity and helps teams move forward with clarity. Operates with urgency while maintaining sound product judgment. Focuses on delivering outcomes, not just generating ideas. A balanced product background is a plus Ideally brings experience in consumer product earlier in their career and B2B product more recently. Understands both user experience craft and the commercial motions required in B2B environments. Can bridge customer empathy, product intuition, and business pragmatism effectively. A practical, customer-centered approach Empathy for customers and the challenges they face in real operating environments. A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business. Strong instinct for building solutions that work for both customers and the broader platform. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Lead Product Manager role focused on shaping and delivering Professional Services-driven product opportunities within a B2B SaaS platform. The position bridges product strategy, engineering, and customer-facing teams to translate complex, cross-functional customer needs into scalable product solutions. It emphasizes data-driven decision-making, roadmap alignment, and end-to-end ownership from discovery through launch. 🗂️ Requirements: 6–10 years of product management experience, Experience in B2B SaaS or platform software environments, Proven ability to lead product discovery and execution across complex systems, Experience working cross-functionally with Engineering and Design teams, Experience partnering with Sales, Customer Success, or Professional Services, Ability to translate customer requirements into scalable product solutions, Strong experience with data-driven product decision-making, Experience handling analytics or reporting-focused product initiatives 📃 Skills: SaaS, B2B, Analytics, Reporting, Data, Roadmapping, Discovery, ProductLifecycle, Platform, Software 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio. Use first-principles thinking to solve ambiguous problems Break down loosely defined asks into clear problem statements and practical solution paths. Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency. Balance speed and flexibility with product quality, scalability, and roadmap integrity. Bring clarity and structure to roadmap-adjacent work Add product discipline to opportunities that may begin with limited discovery or incomplete requirements. Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments. Create clarity around ownership, scope, and the right level of investment for each opportunity. Lead initiatives from definition through execution and launch Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration. Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality. Maintain strong cross-functional alignment and clear communication throughout the product lifecycle. Use data and customer insight to guide decisions Bring data fluency to reporting, analytics, and customer-specific insight requests. Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes. Support reporting-heavy or analytics-driven opportunities with confidence and precision. Help build a repeatable Professional Services product model Contribute to a more consistent approach for evaluating and delivering strategic customer extensions. Help the organization balance custom opportunity work with scalable product investment. Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy. Experience You Bring: 6–10 years of product management experience Strong experience in B2B SaaS, platform, or operational software environments. Proven ability to lead both discovery and execution across complex product areas. Comfortable operating in fast-moving environments where priorities may evolve quickly. A track record of solving ambiguous, cross-functional product problems Experience turning loosely defined requests into thoughtful, high-impact solutions. Ability to navigate opportunities that span multiple teams, systems, or product domains. Sound judgment in deciding when to push for scale, move quickly, or constrain scope. Strong first-principles thinking and product judgment Ability to assess trade-offs and determine what "good enough" looks like in context. A practical mindset that balances speed, customer value, maintainability, and long-term strategy. Confidence making progress in situations where discovery is incomplete or evolving. Experience partnering with customer-facing teams on strategic opportunities Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests. Able to translate commercial asks into clear product thinking and actionable execution paths. Understands how to support strategic customer needs without losing sight of long-term product direction. Excellent cross-functional collaboration and influence Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams. A reputation for being collaborative, helpful, and effective in horizontally scoped work. Ability to influence without direct authority and create momentum across teams. Strong data fluency Comfortable working with reporting, analytics, and data-driven product questions. Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation. Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus. A high-ownership mindset and bias for action Brings structure to ambiguity and helps teams move forward with clarity. Operates with urgency while maintaining sound product judgment. Focuses on delivering outcomes, not just generating ideas. A balanced product background is a plus Ideally brings experience in consumer product earlier in their career and B2B product more recently. Understands both user experience craft and the commercial motions required in B2B environments. Can bridge customer empathy, product intuition, and business pragmatism effectively. A practical, customer-centered approach Empathy for customers and the challenges they face in real operating environments. A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business. Strong instinct for building solutions that work for both customers and the broader platform. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Product Designer role focused on translating complex B2B wellness platforms into intuitive, polished user experiences. The position drives product vision, strategic design initiatives, and cross-functional alignment to deliver scalable, high-quality solutions. The role emphasizes strong product thinking, prototyping, and data-informed design to support business growth and user impact. 🗂️ Requirements: 5+ years product design experience, Experience designing complex B2B platforms, Ability to create product vision and strategic design direction, Experience collaborating with product and engineering teams, Proficiency in prototyping and presenting design concepts, Experience translating business goals into user-centered solutions, Ability to analyze qualitative and quantitative data, Experience building scalable design frameworks 📃 Skills: UX, UI, Prototyping, Figma, Research, Analytics, B2B, DesignSystems, Wireframing, Storytelling 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.About the Team Mindbody is a leading global platform empowering fitness, beauty, and wellness businesses to grow, operate seamlessly, and deliver exceptional client experiences. Founded over 25 years ago, Mindbody was the first software product built specifically for the wellness industry. Today, we support businesses of all sizes - from independent studios to global brands such as Orange Theory Fitness, Drybar, SoulCycle, Burn Boot Camp, and many more. About the Role This role is ideal for a seasoned individual contributor who excels at translating complex B2B platforms into intuitive, polished experiences. You bring a proactive mindset and an exceptional attention to detail, ensuring that even the most intricate systems feel clear, elegant, and human. You've driven strategic initiatives before and know when to zoom out to shape vision—and when to zoom in to refine the craft and ship with confidence. Your work will directly support wellness businesses that help people live healthier lives, making the impact of great design both meaningful and measurable. What you'll do Identify strategic opportunities where design can drive business growth and inspire new product directions. Anticipate future needs and create compelling product visions that align design, product, engineering, and leadership. Share work regularly with leaders and cross-functional partners, incorporating feedback quickly and thoughtfully. Champion excellence in craft and product thinking, setting a high bar for quality across the organization. Communicate ideas through polished prototypes, clear narratives, and strong storytelling. Build resilient, scalable frameworks that elevate design quality and consistency across the entire product. Who you are You have 5+ years of product design experience. You balance ambitious vision with staged, thoughtful rollouts. You see product and design leadership as intertwined and embrace opportunities to lead cross-functional teams through ambiguity. You thrive on complexity and love diving into broad, deep problem spaces. You excel at working independently to turn ambiguous, cross-functional problems into clear, cohesive visions. You translate business objectives into customer-centered design opportunities. You're a strong product thinker who forms rigorous hypotheses, influences team understanding, and spots new opportunities. You analyze qualitative and quantitative insights and turn them into actionable recommendations. You're excited about creating experiences that reduce friction for small and growing businesses so they can focus on what matters—transforming people's well-being. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $140k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Leadership role responsible for defining strategy and delivering a unified CRM by integrating messaging automation, AI chatbots, and sales pipeline tools into a single growth platform. Combines hands-on product execution with team leadership to drive client acquisition, retention, and lifecycle optimization. Focused on building and scaling AI-enabled growth solutions within a fitness and wellness ecosystem. 🗂️ Requirements: 7+ years experience in product management, 3+ years experience managing Senior Product Managers, Proven track record of building and scaling products from 0 to 1, Experience delivering CRM or marketing automation platforms, Experience integrating Generative AI into products, Strong understanding of client growth funnels and marketing systems, Experience working with cross-functional product and GTM teams 📃 Skills: CRM, AI, GenerativeAI, Automation, Chatbots, SaaS, ProductManagement, MarketingSystems, SalesPipeline, APIs 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Team The fitness and wellness industry is built on consistency and transformation, but it's challenged by high churn due to seasonality and the ebb and flow of human motivation. At Playlist, we are building the "Motivation Engine" for this industry. Our goal is to help businesses seamlessly attract new clients, convert them through high-value trials, and turn them into lifelong advocates. We are looking for a Group Product Manager to lead the charge in evolving our current point solutions - messaging automation, AI chatbots, and sales pipeline tools - into a single, unified, world-class CRM. The Role and Responsibilities This is a player-coach position designed for a leader who loves the craft of product management as much as the art of people leadership. You will be responsible for both the high-level strategy of our growth ecosystem and the hands-on execution of our next-generation CRM. Team Leadership (Coach): Lead, inspire, and mentor a team of 3 Product Managers. You will hold a high bar, help them think bigger, push their creative boundaries, and navigate complex product challenges to improve our existing automation and sales tools. Product Execution (Player): Directly lead a dedicated squad to envision, build, and launch a unified CRM. You'll take three separate solutions and weave them into a seamless experience that drives client retention. GTM Collaboration: Partner closely with Go-To-Market teams to package, price, and position the CRM solution for maximum market impact. Cross-Functional Integration: Work with other product and platform teams to ensure the CRM is deeply integrated into the broader Playlist ecosystem, creating a frictionless experience for both business owners and their clients. Who You Are An Experienced Builder: 7+ years of experience as a hands-on PM, with a proven track record of shipping impactful products from 0 to 1 and scaling them. A Proven Leader: At least 3 years of experience managing Senior PMs. You know how to grow talent, delegate effectively, and maintain a high bar for excellence. A Growth Expert: Deep understanding of client growth lifecycles and marketing systems. You understand the "leaky bucket" problem and have diverse examples of how you have creatively improved the funnel (or built tools/platforms to enable) within successful Consumer or B2B companies. A Clear Thinker and Collaborator: You can analyze complex situations, generate nuanced strategic plans, and think end-to-end—from customer opportunity to product design and architecture to distribution and revenue. You have excellent written and verbal communication, and operate collaboratively. AI-Forward (Plus): Hands-on experience integrating Generative AI into products to solve real-world user problems. Pay Transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $175,000 to 210,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Product Manager, Platform role focused on building and scaling internal platform capabilities that enhance developer experience, infrastructure, security, and SDLC operations. The position drives platform strategy, roadmap, and execution to deliver scalable, secure, and reliable tooling for engineering teams. It partners cross-functionally to improve CI/CD, observability, infrastructure abstraction, and overall developer productivity. 🗂️ Requirements: Experience building Platform as a Product at enterprise scale, Experience delivering developer tools, services, and APIs, Ability to work with infrastructure, CI/CD, observability, security, and platform architecture, Hands-on experience with Kubernetes ecosystem, CI/CD pipelines, Infrastructure-as-Code, observability tools, or GenAI coding tools, Experience defining and tracking technical metrics and KPIs, Experience leading cross-functional engineering initiatives 📃 Skills: Kubernetes, EKS, Karpenter, Kyverno, CI/CD, GitHub, Azure, Terraform, Pulumi, CloudFormation, NewRelic, Datadog, Grafana, Copilot, Cursor, GenAI, APIs, SRE, SDLC, Infrastructure, Observability, Security 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.About the Role We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist. This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives. What You'll Do Developer Engagement & Advocacy Be the voice of our internal developers. Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization. Evangelize platform capabilities. Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration. Roadmap Synthesis: Work with AI tooling and analytics to synthesize this information and integrate it into strategic planning. Platform Strategy & Execution Own the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence. Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability. Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards. Measurement & Impact Work with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact. Measure platform adoption and effectiveness. Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling. What You'll Bring Required Enterprise developer tooling experience: Proven track record building "Platform as a Product" either internally at scale or as an external offering. Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy. Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools. Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor) Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority. Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement. Nice to Have Previous experience as an SRE, software engineer, or in a similar technical role Experience with platform modernization and legacy system migrations Familiarity with developer portal tools, service catalogs, and internal developer platforms Experience in SaaS or B2B environments serving technical audiences Experience collaborating and aligning with global teams and moving projects forward asynchronously Success in Your First Year 30 Days: Build relationships across platform and application development squads. Establish regular touchpoints with key developer teams and their leaders. Begin synthesizing feedback from support channels. 90 Days: Deliver a refined platform vision and 2026 roadmap aligned with strategic themes. Launch developer engagement initiatives. Establish baseline metrics for platform health and developer satisfaction. 6 Months: Drive measurable improvements in key metrics (deployment time, DevEx scores, platform infrastructure adoption). Increase platform visibility and adoption across engineering. Establish the platform as a trusted partner to development teams. 1 Year: Demonstrate clear business impact through improved reliability, faster delivery cycles, and higher developer satisfaction. Position the platform for scale as Mindbody grows. Build a community of platform advocates across the organization. Why This Role Matters Platform Engineering at Mindbody touches every aspect of our technical operation—from how quickly we ship features to how reliably our services run to how secure our customer data remains. This role has the unique opportunity to accelerate every engineering team's effectiveness, enabling us to deliver better experiences for the millions of consumers and businesses who rely on Mindbody. As the first dedicated Platform PM, you'll shape not just what we build, but how we think about internal platforms as products. You'll establish practices, metrics, and relationships that will scale with the company for years to come. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $130k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Business Analyst role focused on driving growth, retention, and engagement in a B2C marketplace through data-driven strategy and experimentation. The position partners cross-functionally to design initiatives, run A/B tests, and deliver actionable insights that influence senior leadership decisions. It emphasizes building scalable analytical frameworks and translating complex data into measurable business outcomes. 🗂️ Requirements: 4–6 years experience in business analytics or business intelligence, Proficiency in SQL, Experience working with large, complex datasets, Strong knowledge of statistical analysis, Experience in data modeling, Experience designing and analyzing A/B tests, Experience with data visualization tools (Tableau, Looker, or Power BI), Ability to design and interpret experiments, Experience building analytical frameworks 📃 Skills: SQL, Statistics, Modeling, Experimentation, ABTesting, Tableau, Looker, PowerBI, Analytics, DataVisualization 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.The Role You'll Play As a Senior Business Analyst, you will play a critical role in shaping and executing cross-departmental initiatives that drive growth, retention, and engagement across our B2C marketplace. This role goes beyond building dashboards or models—you'll use data as a strategic tool to influence decisions, experiment, and deliver measurable business outcomes. Partner with cross-functional teams (Product, Marketing, Finance, Operations) to design and measure strategic initiatives that improve marketplace performance. Translate complex data into clear narratives and strategic recommendations for senior leadership, influencing key business decisions. Design and implement A/B experiments to evaluate new strategies and measure business impact. Build scalable analytical frameworks to continuously monitor marketplace health and surface emerging opportunities or risks. Balance deep quantitative analysis with strong business intuition, ensuring insights are practical and decision-ready. Act as a thought partner to business leaders: proactively identifying questions to ask, hypotheses to test, and opportunities to pursue. Drive alignment across departments by presenting data-driven perspectives that clarify trade-offs and guide prioritization. The Experience You'll Bring 4–6 years of experience in business analytics, business intelligence, or a related quantitative field. Proven ability to translate complex problems into clear, human-centered solutions that drive business impact. Comfortable operating in ambiguity and thrive in fast-paced, dynamic environments. Strong business intuition with a natural curiosity to uncover the why behind the data. Excellent presentation and storytelling skills, with confidence in communicating to executives and non-technical stakeholders. A problem solver at heart—you care less about reporting for its own sake and more about shaping strategy through insights. Proficiency in SQL and hands-on experience working with large, complex datasets. Solid foundation in statistical analysis, data modeling, and experimentation design, including A/B testing. Familiarity with modern data visualization tools (e.g., Tableau, Looker, Power BI) to communicate insights effectively. Internally competitive and externally collaborative It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $99,450 to $132,600. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plansHave we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

🏢 Summary: Senior Business Analyst role focused on driving growth, retention, and engagement in a B2C marketplace through data-driven strategy and experimentation. The position involves partnering cross-functionally to design initiatives, run A/B tests, and deliver actionable insights that influence executive decisions. You will build scalable analytical frameworks and translate complex data into measurable business outcomes. 🗂️ Requirements: 4–6 years in business analytics, business intelligence, or related quantitative field, Proficiency in SQL, Experience working with large, complex datasets, Strong knowledge of statistical analysis, Experience in data modeling, Experience designing and analyzing A/B tests, Experience with data visualization tools (e.g., Tableau, Looker, Power BI), Ability to design and evaluate experiments, Experience building analytical frameworks for performance monitoring 📃 Skills: SQL, Statistics, Modeling, ABtesting, Tableau, Looker, PowerBI, Analytics, Experimentation, DataVisualization 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.The Role You'll Play As a Senior Business Analyst, you will play a critical role in shaping and executing cross-departmental initiatives that drive growth, retention, and engagement across our B2C marketplace. This role goes beyond building dashboards or models—you'll use data as a strategic tool to influence decisions, experiment, and deliver measurable business outcomes. Partner with cross-functional teams (Product, Marketing, Finance, Operations) to design and measure strategic initiatives that improve marketplace performance. Translate complex data into clear narratives and strategic recommendations for senior leadership, influencing key business decisions. Design and implement A/B experiments to evaluate new strategies and measure business impact. Build scalable analytical frameworks to continuously monitor marketplace health and surface emerging opportunities or risks. Balance deep quantitative analysis with strong business intuition, ensuring insights are practical and decision-ready. Act as a thought partner to business leaders: proactively identifying questions to ask, hypotheses to test, and opportunities to pursue. Drive alignment across departments by presenting data-driven perspectives that clarify trade-offs and guide prioritization. The Experience You'll Bring 4–6 years of experience in business analytics, business intelligence, or a related quantitative field. Proven ability to translate complex problems into clear, human-centered solutions that drive business impact. Comfortable operating in ambiguity and thrive in fast-paced, dynamic environments. Strong business intuition with a natural curiosity to uncover the why behind the data. Excellent presentation and storytelling skills, with confidence in communicating to executives and non-technical stakeholders. A problem solver at heart—you care less about reporting for its own sake and more about shaping strategy through insights. Proficiency in SQL and hands-on experience working with large, complex datasets. Solid foundation in statistical analysis, data modeling, and experimentation design, including A/B testing. Familiarity with modern data visualization tools (e.g., Tableau, Looker, Power BI) to communicate insights effectively. Internally competitive and externally collaborative It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $99,450 to $132,600. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plansHave we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

🏢 Summary: The Senior Business Analyst role focuses on driving growth, retention, and engagement in a B2C marketplace through data-driven strategy and experimentation. The position partners cross-functionally to design initiatives, implement A/B tests, and build scalable analytical frameworks that influence executive decisions. It requires turning complex data into actionable insights that deliver measurable business impact. 🗂️ Requirements: 4–6 years in business analytics, business intelligence, or related quantitative field, Proficiency in SQL, Experience working with large, complex datasets, Strong foundation in statistical analysis, Experience in data modeling, Experience designing and analyzing A/B tests, Experience with data visualization tools, Ability to design analytical frameworks and experiments 📃 Skills: SQL, Statistics, DataModeling, ABTesting, Tableau, Looker, PowerBI, Analytics, BusinessIntelligence 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.The Role You'll Play As a Senior Business Analyst, you will play a critical role in shaping and executing cross-departmental initiatives that drive growth, retention, and engagement across our B2C marketplace. This role goes beyond building dashboards or models—you'll use data as a strategic tool to influence decisions, experiment, and deliver measurable business outcomes. Partner with cross-functional teams (Product, Marketing, Finance, Operations) to design and measure strategic initiatives that improve marketplace performance. Translate complex data into clear narratives and strategic recommendations for senior leadership, influencing key business decisions. Design and implement A/B experiments to evaluate new strategies and measure business impact. Build scalable analytical frameworks to continuously monitor marketplace health and surface emerging opportunities or risks. Balance deep quantitative analysis with strong business intuition, ensuring insights are practical and decision-ready. Act as a thought partner to business leaders: proactively identifying questions to ask, hypotheses to test, and opportunities to pursue. Drive alignment across departments by presenting data-driven perspectives that clarify trade-offs and guide prioritization. The Experience You'll Bring 4–6 years of experience in business analytics, business intelligence, or a related quantitative field. Proven ability to translate complex problems into clear, human-centered solutions that drive business impact. Comfortable operating in ambiguity and thrive in fast-paced, dynamic environments. Strong business intuition with a natural curiosity to uncover the why behind the data. Excellent presentation and storytelling skills, with confidence in communicating to executives and non-technical stakeholders. A problem solver at heart—you care less about reporting for its own sake and more about shaping strategy through insights. Proficiency in SQL and hands-on experience working with large, complex datasets. Solid foundation in statistical analysis, data modeling, and experimentation design, including A/B testing. Familiarity with modern data visualization tools (e.g., Tableau, Looker, Power BI) to communicate insights effectively. Internally competitive and externally collaborative It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $99,450 to $132,600. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plansHave we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

🏢 Summary: Senior Business Analyst role focused on driving growth, retention, and engagement in a B2C marketplace through data-driven strategy and experimentation. The position involves designing A/B tests, building analytical frameworks, and translating complex data into actionable insights for senior leadership. It requires cross-functional collaboration to influence key business decisions and optimize marketplace performance. 🗂️ Requirements: 4–6 years experience in business analytics, business intelligence, or related quantitative field, Proficiency in SQL, Experience working with large, complex datasets, Strong foundation in statistical analysis, Experience in data modeling, Experience designing and analyzing A/B tests, Experience with data visualization tools (Tableau, Looker, or Power BI), Ability to design and implement experiments, Ability to translate data into strategic insights 📃 Skills: SQL, Statistics, Modeling, ABTesting, Tableau, Looker, PowerBI, Analytics, Experimentation, DataVisualization 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.The Role You'll Play As a Senior Business Analyst, you will play a critical role in shaping and executing cross-departmental initiatives that drive growth, retention, and engagement across our B2C marketplace. This role goes beyond building dashboards or models—you'll use data as a strategic tool to influence decisions, experiment, and deliver measurable business outcomes. Partner with cross-functional teams (Product, Marketing, Finance, Operations) to design and measure strategic initiatives that improve marketplace performance. Translate complex data into clear narratives and strategic recommendations for senior leadership, influencing key business decisions. Design and implement A/B experiments to evaluate new strategies and measure business impact. Build scalable analytical frameworks to continuously monitor marketplace health and surface emerging opportunities or risks. Balance deep quantitative analysis with strong business intuition, ensuring insights are practical and decision-ready. Act as a thought partner to business leaders: proactively identifying questions to ask, hypotheses to test, and opportunities to pursue. Drive alignment across departments by presenting data-driven perspectives that clarify trade-offs and guide prioritization. The Experience You'll Bring 4–6 years of experience in business analytics, business intelligence, or a related quantitative field. Proven ability to translate complex problems into clear, human-centered solutions that drive business impact. Comfortable operating in ambiguity and thrive in fast-paced, dynamic environments. Strong business intuition with a natural curiosity to uncover the why behind the data. Excellent presentation and storytelling skills, with confidence in communicating to executives and non-technical stakeholders. A problem solver at heart—you care less about reporting for its own sake and more about shaping strategy through insights. Proficiency in SQL and hands-on experience working with large, complex datasets. Solid foundation in statistical analysis, data modeling, and experimentation design, including A/B testing. Familiarity with modern data visualization tools (e.g., Tableau, Looker, Power BI) to communicate insights effectively. Internally competitive and externally collaborative It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $99,450 to $132,600. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plansHave we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

🏢 Summary: Lead the strategy, governance, and growth of an external API ecosystem for wellness and fitness platforms, focusing on developer experience, partner integrations, and API lifecycle management. The role involves collaborating with engineering, partnerships, and enterprise stakeholders to deliver scalable API products and drive adoption through data-informed decisions. 🗂️ Requirements: Experience owning technical or platform products end-to-end, Experience working with external or public-facing APIs, Knowledge of API design, authentication, authorization, versioning, and rate limiting, Understanding of system design, integration patterns, security, and data privacy, Ability to collaborate with engineering, partnerships, sales, and enterprise stakeholders, Experience driving cross-functional initiatives, Strong analytical and metrics-driven decision-making skills, Familiarity with API ecosystem tooling and developer platforms 📃 Skills: API, OAuth, Webhooks, Authentication, Authorization, Versioning, RateLimiting, Security, Privacy, Gateways, Analytics, Integrations, Documentation, Sandbox 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. The Role You'll Play - Own the strategy, roadmap, and governance for Mindbody's external API ecosystem — the APIs that partners, integrators, and enterprise customers build on. - Treat the API as a product. Set the standards for API design, authentication and authorization, versioning, deprecation lifecycle, rate limiting, and the SLAs our partners depend on. - Shape the external developer experience, including documentation, support, sandbox environments, webhooks, and onboarding, so partners can integrate quickly and confidently. - Be the voice of the external developer and partner. Turn integration pain points and usage patterns into a clear point of view on the highest-ROI opportunities for the ecosystem. - Collaborate closely with the Partnerships team and external partners to land strategic integrations that solve real customer pain points and drive meaningful business value. - Own the go-to-market for API changes, internally and externally. Drive CX, Sales, and Account Management enablement, and communicate clearly with partners and enterprise customers, so launches, versioning, and deprecations land smoothly. - Define the success metrics for the ecosystem (adoption, partner activation, integration health, and reliability) and communicate the value of API investments through data-driven storytelling. Experience You Bring - A track record of owning technical or platform products end to end, partnering closely with engineering to ship capabilities that other teams or developers build on. Experience with external or public-facing APIs is a strong bonus. - Technical depth to engage credibly with engineering and architecture on system design, integration patterns, authentication, security, and data privacy. Familiarity with API-specific concerns such as versioning, rate limiting, and auth models like OAuth is a plus. - Systems and platform thinking. You reason about products and platforms as part of a larger system, designing for reuse, scale, and longevity rather than one-off solutions. - Comfort operating across both technical and commercial stakeholders, translating needs from Partnerships, Sales, and enterprise customers into a coherent technical roadmap. - A record of driving complex, cross-functional initiatives through influence rather than authority. - Fluency with data, defining the metrics that matter and using them to prioritize, communicate impact, and make API lifecycle decisions. - Familiarity with the tooling that supports an API ecosystem, such as developer portals, API gateways, and usage analytics. Pay Transparency - Base salary range in the United States: $150,000 to $185,000. - Total compensation may include performance bonus, benefits, and other incentive compensation plans. The Company is an Equal Opportunity Employer. Diversity and inclusion are highly valued, and applicants from all backgrounds and experiences are encouraged to apply. Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.